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    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
    • clarks are just like the rest of 'em. couldn't careless, your advantage here is it's not legally your car, the finance co. should be bought into play . as i think BF eluded too , or has in other threads, if dealer/finance co. dont sort it between themselves FOC to you, another option is to get it fixed then bill both for it, if they refuse, then a court claim is very simple and cheap option to recoup your losses. see where it goes. just musing. dx
    • Thanks for that. Much appreciated. I would have assumed they would have had contacts to do such work as well. I think it's just the general rubbish attitude from Arnold Clark as the amount of times the General Manager of the place was rude or kept referring to "it would have to come out of my margin" to fix issues. Like it was my fault. Oh well - Won't be buying anything from them again.
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Hey there,


I'm new to these forums but I think it's an excellent place to get advice :)


My problem is my mum, she is a pensioner and is starting to get very worried. A few months ago she got a letter through for a parking fine from the local authority, now she herself doesn't drive and doesn't own a car - she never has in over 70 years. After reading the letter she realised that although the address was right the name was different (she lives on her own and has for over 20 years).


She got in touch with the local authority and we thought that would be the end of it. Since then she has received six more letters and demands from local police forces in Bracknell, Oxford and now Poole. All to do with parking offences, threatening court action. We have tried to get into contact with the forces that instigated the letters and explain the situation but they told us to go to the DVLA, when we tried to go to the DVLA they said they could do nothing without it going through the police. We went to our local police station, to try and report this hoping that it would be sorted with the DVLA then but we were told there was nothing they could do, they wouldn't even go through to the DVLA to see what was registered under her address.


Today she recieved a letter from DVLALO asking for this fine to be paid or they will take it to court which could result in baliffs being sent in, She is now worried beyond beleif. We have tried on numerous occassions to get this sorted and have not been able to, every time we contact the forces involved we get told it will be dealt with and then she just gets more and more letters.


I hope someone can help, as I have no idea where to go next.

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No bailiffs will be sent as she cannot lose any court case should one happen.


Because of the position she is in, I would not respond to these threats other than to tell then to put them where the sun don't shine.


She should welcome a court appearance, will be a nice day out for her.


Just write on the envelopes "Not known this address" and put them back in the postbox

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Thanks - We do put the letter back into the post every time and they still keep coming. A day in court would be nice it would mean we can get this checked out properly.


The one thing she is worried about is that this person is registered at her address (which is what we have tried to find out from the DVLA and the police). In this day of identity theft we are worried that someone is registered at her address when they shouldn't be. Also if this guy is running non paid fines up under her address that would also affect the credit rating of the property and as she says she has never been in debt for a day in her life.

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It is no good the police saying they are not interested. A crime has been committed here, unless it is all an innocent mistake.


The first thing you could do is pop into the town hall and look through the electoral register for your street. Is there someone with the exact name but at say No 35 instead of 25 (or whatever it is)?


That way, you could find the person and pass those details to the DVLA.


If there isn't, then I would suggest someone has deliberately used your mothers address in which case that is deception, in the view of avoiding fines etc. That becomes a police matter and they have the capability of putting a marker on the vehicle to be stopped when seen. With ANPR everywhere thse days, it shouldn't take long. They can then establish the facts at the roadside and they won't accept anything less than a positive ID on whoever is the then current keeper.


You need to write to DVLA and tell them that your mother has never owned a car and that they need to remove her address as it is clearly causing distress.



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Thanks for that informative input Pat. But obviously this lady IS the RK of a vehicle even if she doesn't own or kep one. She didn't buy a car. She didn't win one on a scratchcard from the newsagent. Some oik hads bought a wreck, registered it to her address and that is that by the sounds of it. Why else and how else would fdifferent police forces know to write there?


Or is it just me with my thinking cap on today:cool:?

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But obviously this lady IS the RK of a vehicle even if she doesn't own or kep one.


Not from the preceding posts here.


There is nothing that says that she is the RK of this vehicle, just that it is registered by someone at her address

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Ok, let me reword that. Obviously HER ADDRESS is the RK's address.


If the letters are addressed to Mr smith and she is Mrs Jones, she needs to do nothing other than report the theft of her postal address to the police, who as mentioned can put a marker against the car.

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