Liverpool Victoria Reply - advice appreciated!

[Dipply75]

Hi all

 

Good friend had 2 loans with LVE (2nd refinanced the 1st) and she paid the last one off early last year.

 

When she paid them off I went over the figures with her and asked her about the PPI...she said she didn't know much about it, she was talked into it and the paperwork came through with it all on it. She didn't want to risk not getting the loan so just kept it.

 

Shocked I explained about the misselling etc but she said all she did sign it so felt responsible. Anyhoo!.....

 

When I found out about LVE being fined for their misselling she was shocked this time and finally accepted it was wrong, sent a letter on 12th Feb claiming misselling due to the FSA fine etc, had expected to be already contacted from LVE in keeping with their promise to the FSA etc

 

Received a letter 2 weeks later - complaint received, will be in touch but letter received today saying they are still investigating and it could be another 4 weeks.

 

Has anyone else had any refunds, especially the automatic contact or refunds that LVE promised the FSA they would do?

 

They were fined middle of last year....does anyone know if they have done anything they promised the FSA (for a huge fine discount!) yet???

 

Advice greatly appreciated!!!

[alanalana]

hello dipply,

 

Hi all

 

Good friend had 2 loans with LVE (2nd refinanced the 1st) and she paid the last one off early last year.

 

When she paid them off I went over the figures with her and asked her about the PPI...she said she didn't know much about it, she was talked into it and the paperwork came through with it all on it. She didn't want to risk not getting the loan so just kept it.

 

Shocked I explained about the misselling etc but she said all she did sign it so felt responsible. Anyhoo!.....

 

When I found out about LVE being fined for their misselling she was shocked this time and finally accepted it was wrong, sent a letter on 12th Feb claiming misselling due to the FSA fine etc, had expected to be already contacted from LVE in keeping with their promise to the FSA etc

 

Received a letter 2 weeks later - complaint received, will be in touch but letter received today saying they are still investigating and it could be another 4 weeks.

 

Has anyone else had any refunds, especially the automatic contact or refunds that LVE promised the FSA they would do?

 

They were fined middle of last year....does anyone know if they have done anything they promised the FSA (for a huge fine discount!) yet???

 

Advice greatly appreciated!!!

 

Not sure about any dates on these 2 loans they may well fall within the time they were fined for mis-selling.

 

Please have a look at this to see if you can match up loan timings..

 

Liverpool Victoria Banking Services to pay £840,000 fine plus compensation to PPI customers following FSA investigation

 

This should enable you to do some research on the dates of your friends loans and the period LV were mis-selling.

 

The timescale element is the usual delaying tactic if they keep it up complain further to the FSA pointing out the trouble that is being put your friends way.

 

aa

[Dipply75]

The first PPI was taken out on the 13th Jan - 1 day before the date the fsa fined them for...but she did claim on that insurance so thats ok.

 

The second was well within the dates so should be ok, I am now starting to wonder if they did any of the 'automatic' contacting of customers/automatic refunds the promised?

 

Can't seem to find anyone this has happened to!

 

Turns out they have tried to phone her twice in the last 2 days....she is no longer with them. Will send the 'in writing only' letter in the meantime.

 

If you do hear of any successes can you let me know? Thanks!

[alanalana]

If you do hear of any successes can you let me know? Thanks!

 

If I hear I will post;)

 

aa

[alanalana]

Hello dipply,

 

Another couple of snippets for you to look at with regard to LV

 

http://www.fsa.gov.uk/pubs/final/liverpool_victoria.pdf

 

Rip-off PPI deals are over - but now costs will rise | This is Money

 

despite the offer of a 30% discount for early settlement it looks like the FSA have had to issue a final notice.

 

Time for more complaints about their failure to offer refunds. Although LV say it is taking a lot of time to sift through to find the consumers who would not have been able to make a valid claim on the policy so even now they are still trying to pay as little back as possible.

 

aa

[Dipply75]

Good news!

 

LVE continued to phone approx 3 times a day trying to discuss the complaint with my friend, and got her by accident on the phone one morning. The woman almost demanded she explain why EXACTLY she thinks it was missold, friend had to ask 3 times to only deal in writing and then just threatened to hang up on her....unhappy letter sent that day:

 

Further to your recent letter and the numerous phone calls to my home to ‘discuss my loan account’, please remove my telephone number from your records and make all contact in writing.

I am unhappy at the apparent delays in investigating my complaint. I do appreciate you have 8 weeks to resolve my complaint but I have been given no explanation as to why this has been delayed again, yet I am continually being phoned, in what I can only assume is an attempt to discuss the sale of the insurances disputed, as I do not have any current loan agreement with Liverpool Victoria.

During our conversation of Friday 3rd April, I had to ask repeatedly for this to be dealt with in writing and had to threaten to hang up before this was agreed. I then received a letter stating “to enable us to investigate your complaint fully please could you provide us with the reasons that you believe that the PPI was not sold in your best interests”.

I am confused by this request 7 weeks after receiving my initial complaint, which already stated my reasons. The FSA imposed a fine for the way your PPI policies were sold and you agreed to review all PPI sales automatically between the applicable dates. I have had to now ask for the sale of my policy to be reviewed also and find myself having to complain again to get this done. Can I direct your attention to the statement issued by the FSA regarding this:

As part of the redress package agreed by LVBS, the interest paid on the PPI premium will be refunded automatically, without the customers having to write to the firm and make a claim. The firm will be writing to its PPI customers asking them to review the terms of their PPI policy and offering to pay full redress where appropriate. LVBS agreed to extend the scope of its redress proposals to include a review of all PPI offered via telephone, internet or post between 14 January 2005 and 31 January 2008.

I am extremely unhappy at being asked why I want this review, when it was your undertaking to the FSA to do this automatically, and after 7 weeks it is clear that the basic telephone discussion and sale has not even been reviewed yet. Again, I expect a review to ensure the sale of the above mentioned policy was fair, reasonable and in my best interests. Further to this, after speaking with the FOS I am now also concerned that my employment status at the time, which was clearly explained to your advisor at least 3 times whilst applying, would have actually rendered my policy useless.

As stated in my letter dated 12 February 2009, unless my complaint has been investigated and there has been some attempt at resolution within the 8 week timescale, I will pass this to the FOS for investigation and I will be advising the FSA of your failure to carry out the terms of your fine, despite repeated requests.

Should you require time to review the sale of my PPI policy or you feel I am not entitled to this review, please confirm this along with your reasons ,but in the meantime please refund all interest paid on my policies (plus 8% statutory interest) as per your undertaking to the FSA – noted above.

In Summary

Please remove my telephone number from your records immediately and make all contact in writing.

Refund all interest paid on my policies – as per my original letter.

Clarify if I am entitled to this review or if you require more time – along with your reasons.

Actually now investigate my complaint and confirm your findings urgently.

Should you have any further queries please ensure these are put in writing to which you will receive a prompt response.

 

The 8 week deadline was up on 10th April and they received this letter on 8th April. Magically enough my friend received an offer to settle on the 10th!

 

Offer was everything she asked for so accepted but they dragged this out as long as possible, tried to get her on the phone to interrogate her and had to be forced to do what they promised the FSA would be automatic.

 

Anyone waiting to hear, have not heard or thinks they may have been missold, stick in, they are at it!

 

Thanks for the help Alanalana, friend now has £1800 coming and really needs it!

[alanalana]

The 8 week deadline was up on 10th April and they received this letter on 8th April. Magically enough my friend received an offer to settle on the 10th!

 

Offer was everything she asked for so accepted but they dragged this out as long as possible, tried to get her on the phone to interrogate her and had to be forced to do what they promised the FSA would be automatic.

 

Anyone waiting to hear, have not heard or thinks they may have been missold, stick in, they are at it!

 

Thanks for the help Alanalana, friend now has £1800 coming and really needs it!

 

Nice letter well presented and great result:D

 

You are welcome for the help and please post on behalf of your friend in the PPI successes in the stickies at the top of the forum. Successes posted are a great morale booster for other caggers.

 

aa