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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Liverpool Victoria Flexi Loan CCA Enforceable?


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  • 2 weeks later...

If this is a valid CCA does anyone have any ideas on how I could get this debt reduced? Should I start paying them reduced repayments, that I have already proposed to them?

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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I have never had any charges on this loan as I have kept up to date with payments until Dec 09. I presume I should start paying them what I can afford as they have agreed to this for a 6 month period before I requested a CCA. Do you think if I didn't pay they would pass it to a DCA who may accept a reduced F+F settlement? I am unsure which path to go down.

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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If you didn't pay they will almost certainly pass it on to a DCA once they've exhausted their internal collection processes, but at the end of the day you can only pay what you can afford. Even in the worse case scenario and they applied for a CCJ against you, depending on your circumstances a judge would only make a repayment order at a rate which he thinks you could realistically afford, which could be as little as £1 per month if you were on benefits. But obviously he would have to evaluate an income and expenditure declaration which you would have to provide.

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Cheers, could you clarify something for me. What is the differrence between a CCJ and the judge making me pay what I can afford?

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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It doesnt show the rate of interest, it is possibly unenforceable. It has to show both the APR and the rate of intest (they are 2 different things). The rate of interest is a prescribed term.

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In the text beneath "Total Charge for credit comprising of Interest charges only" it states;

 

'Interest is calculated on the amount of credit as it reduces over the term of the Agreement at a monthly rate of .945%. The interest payable is totalled and added as lump sum to your account on the day the advance is made.'

 

I know it's not a very clear copy.

 

I presume this statement would cover this?

 

Thanks

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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Also in the Sheet titled Terms & Conditions of the Agreement point 2 states the monthly rate of .945% equates to the APR of 11.9%. This is not the case 12 x 0.945 = 11.34%. Am I missing something here or is this an error in the agreement?

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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Also in the Sheet titled Terms & Conditions of the Agreement point 2 states the monthly rate of .945% equates to the APR of 11.9%. This is not the case 12 x 0.945 = 11.34%. Am I missing something here or is this an error in the agreement?

 

11.34 is right as this is not the same as the APR if it was showing a yearly rate of interest. I am however perplexed by the statement 'Interest is calculated on the amount of credit as it reduces over the term of the Agreement at a monthly rate of .945%.

 

You need to find out if this is right.

 

So the agreement looks enforceable if all the figures add up

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  • 3 months later...

Not heard a peep from LV until today when I received this...

 

Accountsold.jpg

 

They have not sent me a Default Notice or Termination Letter. Does this mean they can only claim back arears? as it does with credit cards?

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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Also the letter states Dec 2009? have they gone back to the future?:confused:

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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hmmm. I thought that I didn't have any ammo against them until now! Not sure if the same rules apply to loans as they do with credit cards regarding defualt notices?

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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So...whats the next step? I am at this point with about 8 creditors! Do I wait for court proceedings? or should I commence proceeding? I have far to many OC's to deal with at once! I don't want to get myself out of my depth.

Edited by Me against them!

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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  • 4 weeks later...

I've just went back through all my correspondance with LV and noticed t a Formal Demand for payment, this letter refer's to a Default Notice which they say I was issued. Its states I did not remedy in the preiod they gave me! I overlooked this as I thought it was just another letter demanding payment. I have filed all coresspondance and have definately not received a DN from them in any shape or form!

 

The lack of DN was my main weapon aganist them! If I was taken to court could the produce a DN even though I did not receive it???

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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So thats a good thing right? How do creditors defend against invalid DN's if they fail to keep evidence of them?

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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  • 2 weeks later...

Just checked my credit file with equifax and have found that both LV and Quapquest have registered defaults on the 12th March. Surely this is unacceptable!

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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  • 1 year later...

I don't believe this! I moved house a year ago and have just been forwarded some old post. In amongst it was a statutory demand under sec 268(1)(a) of the Insolvency Act, which is from capquest dated 28th Feb 2011. Obviously I have not responded as I was completely unaware of this until now.Another letter from capquest dated 28th March 2011 confirmed that I have not made a response, they state they now have no alternative but to instruct their feild angents resovlecall to attend the address (old adress) and personally serve the statutory demand for bankruptcy!!!Can somebody please help me with what action I need to take with this? Thankyou in advance.

HSBC - Successfully Claimed back Charges & Interest £1265

Barclaycard Successfully Claimed back Charges & Interest £400

Abbey - Successfully Claimed back PPI £960

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