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    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.  
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fiddlesticks, I didn't know that.....did you?.loan


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THIS cannot happen as the notices being invalid gives them no right to court action.

 

It does if they are claiming the arrears;

 

They dont need ANY DN or TN to claim.

If your loan agreement has finished its natural term.

And they have your executed agreement.

And they have provided you with twice yearly statements.

 

It seems they can claim ALL the arrears, without much problem. Regardless of any DN or TN notice you have already received.

 

The DJ allowed them to change IN the hearing.

 

Bill

Edited by Bill Shidding
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it just sounds rubbish that they can take you to court using paperwork that they now are saying is irrelevant to the case, surely they should have had to drop the original case and start over again

 

The DJ allowed C to change their claim in the hearing, as described below.

 

The DJ expressed concern as to the length of time this case had been in the system, and gently reprimanded C over their case management. He said "I really dont want to waste any more court time with this case" + " I want to end this case today"

Or words very similar to the above.

 

Bill

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He asked if I still contended that the purpose of the notice that C was relying on was fraudulent. I replied "yes".

 

He then bypassed all docs by allowing C to change his claim to the arrears. Which is the same figure, but not being an "earlier payment"

because the loan term has ended.

 

Bill

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C's W/S relies on their recreated DN.

My W/S relies on the genuine original DN and the genuine original TN.

And the fact that C's DN is a false doc.

The TN is dated within the specified period for a remedy on the genuine DN. Therefore, the genuine DN is valid but, the genuine TN is technically invalid but was sent by C with the intention of termination, and I took it as such.

Edited by Bill Shidding
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The account was in dispute
Yes

and a court claim started
Yes

and the account was not settled
No

so can the agreement end other than someone terminating it

The agreement ends when

1) Its terminated / cancelled by either party

2) The balance is paid

3) The term of the loan ends (after 24/36 months etc)

 

At this time, the 3rd option applies to me. Which is why all sums due under the agreement are now classed as "arrears" and are no longer protected by section 87 CCA.

 

Bill

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After the end of the term of the loan, they don't have to. They just say we are not claiming under section 87, we are claiming the arrears. Any notices sent before are not considered (well, not in my case).

 

Quote; and have they Bill?

 

Their recreated DN is dated too early to be in accordance with their T&Cs.

The Original DN is in accordance with the T&Cs.

The Original TN is dated too early to be effective, but it was sent with the intention.

Edited by Bill Shidding
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3) The termination notice that was dated before the end of the prescribed period on the genuine DN2, and was therefore an unlawful rescission of contract.

 

Unlawful or not my understanding is that termination of your account occurred at this time, and thereforethe maximum amount the C may be entitled to recover is the true amount of the arrears at the time of the Default Notice.

 

As the claim has been on going for at least 9 months the date of the DN is probably 12 months or more ago, so the arrears at this time should be considerably less than what they are now trying to claim.

 

Whether they can claim these arrears in this claim, or they may have to start a new claim I do not know, but you may be able to counterclaim for the unlawful rescission of contract.

 

Hope this helps

 

Regards

SC

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Unlawful or not my understanding is that termination of your account occurred at this time, and thereforethe maximum amount the C may be entitled to recover is the true amount of the arrears at the time of the Default Notice.

 

Yes, that is what I was expecting / hoping at the hearing.

 

 

Bill

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I think the DJ's logic possibly is;

The C's DN is ineffective (turn a blind eye to its creation, to get the case finished)

The true DN endures

The true TN is ineffective (for the reasons stated, regardless of its implication that the agreement is terminated or unlawful)

Thus, the agreement endures to its natural end, and now the C can claim all sums due as arrears, without providing any docs, except the agreement and proof of statements of account.

 

The outcome maybe, its best to defend with a dodgy DN, along with a Kosher TN.

Edited by Bill Shidding
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Well, this thread has been turned upside down, spun round, thrown through the air, and you not much further forward Bill.

 

I think the 2 options open to you are

 

a) accept defeat and move on

 

b) appeal on the basis the DN being defective and the judge got it wrong (you're a lay person remember)

Edited by Von Greenbach
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this surely makes exchanging skeleton arguments a farce, as it gave them time to come up with a way of getting out of the hole they dug themselves in, as many have said before you were at a disadvantage stright away as they had moved the goal posts and not let you know prior to the hearing, its a big pile of BS!!!!!

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