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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Michael Sobell


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Hi Everyone.

 

My son received a notice from 'UK Parking Ltd' in late November.

However, I was driving the car and parked in Tesco.

The 'contravention' is for parking out of a bay.

 

Anyway I told my son not to bother and I would deal with it, I was so incensed that I wrote denying the 'offence' and said I was driving.

( completely forgetting what I had read on this forum).

 

Another letter came 'still addressed to my son' so as has been mentioned here before, they don't even read the latters. I wrote back signing with my name, their reply 'still addressed to my son' was that they were not going to communicate again.

 

I ignored the letter and then ' Roxbrugh DCA' threat came, which I ignored.

 

Next was a letter from our friend Michael Sobell, I again ignored it.

 

A couple of days ago came Michael Sobell's Final Warning. Still addressed to my son. The thing is, I don't mind being threatened or even having an hour in court but I need to get my son's involvement taken out of the equation.

 

Any ideas would be most welcome.

 

Thanks

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Keep ignoring it. They'll likely give up eventually. Should they be stupid enough to file a claim, they're going to look pretty silly in court when your son produces your letter dated months before telling them who was driving.

 

Thanks for replying so quickly Michael.

 

That is ordinarily what I would do. If they were stupid enough to start court action, would my son have to attend?

 

He's actually getting worried about it (he doesn't say as much but I can tell by his body language.

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If they were stupid enough to start court action, would my son have to attend?
Well, your letter would be attached as part of his defence, ie there was no contract since I was not the driver and the claimant was informed of that. If at that point they did not withdraw the claim, your son would have a good case for wasted costs
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If you've received two from Sobell, that's usually it and they give up.

 

No point reasoning with these people. They often just send out computer generated letters according to their timetable. This is a mail [problem] after all.

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Thanks.

 

I'm thinking of writing a letter of complaint to Sir Terry Leahy, head of Tesco.

Asking if a customer enters a Tesco car park but finds it full, is it their policy that they would want the customer to drive straight out and not spend the £80 in their shop.

 

Edit: In fact I'm going to write.

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I met some of their chaps installing new signs at my local Tesco today where I had to go under duress. I said hello, and fell about laughing..... we had a nice chat about their ****** company :D

 

Their argument about the full car park would be.... it's all those 'illegal' parkers, that's why we hire these people. Just don't go back, and tell them why. Hit them where it hurts.

Why aren't we revolting?

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Thanks.

 

I'm thinking of writing a letter of complaint to Sir Terry Leahy, head of Tesco.

Asking if a customer enters a Tesco car park but finds it full, is it their policy that they would want the customer to drive straight out and not spend the £80 in their shop.

 

Edit: In fact I'm going to write.

 

 

 

Please do write and write to the Manager of that particular Tescos also. The more that people complain the more unfair PPCs and thier intimadatory practices are stopped. There are a few posters on here who have had similar problems as yourself-especially Tescos it seems:mad:

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