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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Protection from Harassment Act 1997

 

1997 CHAPTER 40

 

 

England and Wales

 

1 Prohibition of harassment

 

(1) A person must not pursue a course of conduct—

 

(a) which amounts to harassment of another, and

 

(b) which he knows or ought to know amounts to harassment of the other.

 

(2) For the purposes of this section, the person whose course of conduct is in question ought to know that it amounts to harassment of another if a reasonable person in possession of the same information would think the course of conduct amounted to harassment of the other.

 

(3) Subsection (1) does not apply to a course of conduct if the person who pursued it shows—

 

(a) that it was pursued for the purpose of preventing or detecting crime,

 

(b) that it was pursued under any enactment or rule of law or to comply with any condition or requirement imposed by any person under any enactment, or

 

© that in the particular circumstances the pursuit of the course of conduct was reasonable.

 

 

So start writing, and emailing to them sending copies to everyone, after each contact, pointing out that their behaviour is harassment. quote the act.

 

Appear to be reasonable, don't write emotionally, no pomp either use your own words where-ever possible.

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Does any one know what the law is if you have attempted to pay before it has gone to the Magistrates ?

 

Yep, it's really simple (and unfair) - if you owe ANY Council tax and they apply to the magistrates for a liability order - they'll get one.

 

But if you pay the sum listed on the liability order before the bailiff is able to seize/levy then the bailiff has no liability order to collect for.

 

Ergo, the bailiff is stuffed, and they know it.

 

Anything they do after that is unlawful, they know that too.

 

Err, you have informed them and provided a receipt to show that you paid it haven't you?

 

Don't rely on the council to tell them - they probably won't.

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  • 3 weeks later...
After writing to the council, they replied by telling me they have spoken to Newlyn and that I am liable to pay the following charges 24.50 for the first letter 18.00 for the second letter and £105 + £38 for van visit & Levy.

 

What the council say will be based upon what Newlyns told them.

 

You can write to Newlyns and ask them for a screenshot of your account with them.

 

The significant detail is the date of the supposed levy, and what was levied, and the name of the bailiff attending.

 

These are my questions, I live in a set of flats, the only letter I received from Newlyn was not put in too my letter box, but instead pushed under the down stairs communal front door, how can that be deemed as being served ??

If that is how mail normally gets posted then you can't complain about that as far as I can see.

 

my main question is the £105 + £35 van visit & Levy, the bailiffs have never entered my property thus how can they try to charge for a Levy. If they are charging for some thing they have not done, surly this is fraud.

 

 

They can levy upon a vehicle, but it must be YOUR vehicle and it must be before you satisfied the liability order in full, that is why the detail and the date of the levy is so important.

 

Do you think a visit to the local police station is now in order to ask them to investigated fraud.

 

 

No, you would simply be told that it was a civil matter ( which it isn't) and they would try and fob you off (which they shouldn't but they do).

 

The first thing to do is challenge the fees in writing, sending an email copy to the council tax department, the head of the council tax dept, your councillor, and your MP.

Explain carefully as if to a child why a levy could not have taken place, do not rant, be polite but firm, use a template letter.

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Well if you really want to, you could go down the route of holding them to the letter of the law.

 

As I understand it, the bailiff is entitled to charge for visiting to attempt to collect the debt or remove goods. There is a school of thought that says, to do that they must attempt to speak to you.

 

That would mean knocking on the door, not just sending a letter.

There is no provision in the regulations for a letter fee.

The Council Tax (Administration and Enforcement) Regulations 1992

amended to

The Council Tax and Non-Domestic Rating (Amendment) (England) Regulations 2006

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I suspect you would have to write to the Chief Constable before you will get the police involved, at least that way they will find it less easy to fob you off.

 

However in the first instance I'd be inclined to make a form 4 complaint, which could result in the bailiff who charges excessively or fraudulently losing his certificate.

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  • 1 month later...
I think bailiffs are entitled to charge fees and there may even be a schedule somewhere...either way, they should be reasonable and proportionate

 

Fairparking got it right first time, as usual.

The Council Tax (Administration and Enforcement) Regulations 1992

 

amended to

The Council Tax and Non-Domestic Rating (Amendment) (England) Regulations 2006

 

Bailiffs have no power to vary a Liability Order, and that's all you are obliged to pay the council.

 

Once the council is paid in full, the bailiffs may invoice you, and can pursue you through the small claims court. But that's it.

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if you read it again, you'll see that that only applies once a levy has taken place.

 

That's why subsection 3, says that if the amount is tendered to the council they'll accept it and a levy won't be proceeded with.

 

The key is whether or not a lawful levy has taken place.

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If, before any goods are seized, the appropriate amount (including charges arising up to the time of the payment or tender) is paid or tendered to the authority, the authority shall accept the amount and the levy shall not be proceeded with.

 

It also makes a nonsense of that old chestnut "you have to pay the bailiffs".

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