Help pls , where next

[puffa]

Hi all,

 

Have just recieved a letter after i sent the Registered Mail letter concerning the Microfiche records.

 

Here is the letter i recieved and where do i go from here ? any ideas?

 

Thank you for your letter dated 8th July 2006 rearding your request for a copy of the transactional data held about your abnk account. I'm sorry for the delay in my reply.

I confirm that you have been given all the transaction details you are entitled to under the data Protection Act as you have been provided with all the transactional details that are held on our systems.

Any previous transactions have been archived onto microfiche and it is not possible to provide you with a computer printout of this information. As these microfiche records are not held as part of a relevant filing system, they are not covered by the Data Protection Act and will not therefore be supplied to you under a section 7 Data Protection Act request. However, i confirm that arrangements have been made for the microfiche records to be sent to you in due course.

Please be assured i've carried out a full investigation for you and hope you feel i've offered a fair response to all of the issues you've raised. I'll keep your file open for the next eight weeks and if i dont hear from you within that time , i'll assume that everything is resolved and will close your file.

If you remain dissatisfied though, the leaflet you'll find with this letter explains your rights and how to take your complaint further with Abbey. The leaflet also explains your ultimate right to refer your complaint to the Financial Ombudsman Service.

 

 

 

 

Anyone else had this one ?

 

Look forward to any help

 

Thanks

[hagenuk]

This appears to be the standard response from Abbey.

 

Send them this, adapted for your circumstances.

 

Data Protection Act 1998 Disclosure Request

Account Number:

I am in receipt of your letter dated XX/07/06 outlining that you could only provide me with printouts covering recent transactions on my account, because any information prior to May 2004 has been archived onto microfiche. Further I acknowledge receipt of the information you forwarded.

My request was for a complete list of transactions and charges relating to my account since my account was opened, in short a list of charges with dates and amounts. Alternatively a complete set of account statements for that period will be acceptable. This should be retrievable from your accounting systems and easy for you to produce. I will accept a computer print out of these transactions.

I am aware that you have been willing and able to provide other customers with a print-out of transaction information covering this period and am ready to bring this to the attention of the Information Commissioner should it prove necessary. I would also draw your attention to Smith v Lloyds TSB Bank plc (2005) EWHC 246 (Ch).

This letter has been sent by first class recorded delivery and therefore should have reached you by XX/07/06. I have no doubt that you will be aware, as of this date you have just XX days in which to comply with my request. As stated above, a complete set of account statements for the period in question will be acceptable; however, I expect this to be provided within the time period for Data Protection Act compliance.

Should there be any further attempts to delay compliance, I will be left with no alternative but to commence a County Court action under section 7, and section 15(2) of the Data Protection Act 1998, and in due course, escalate this matter into an official complaint to the Information Commissioner and the FSA.

Yours faithfully,

[puffa]

Thank you very much

 

Going in the post today