/Choice Complaint

[Loubychew]

Hi pregnantone,

 

Can you tell us the name of the hotel?

When was the holiday? I ask because if it was very early/late in the holiday season, they are likely to be covered by the brochure T & C's. Many TO's state that if you are holidaying early/late then some facilities may be closed. For example, here in Cyprus many of the hotel pools close during our 'winter' season, Oct-April.

 

If this is not the case and the loss of the closed facilities had a major impact on the enjoyment of your holiday then I would take it further.

 

Did you complain to your rep or contact the local First Choice office in resort? This will help with your claim.

 

TO's pay a certain amount per person per day for the loss of advertised facilities so you should certainly be able to recoup something if you are prepared to go the distance.

 

Was there an indoor pool? Was every bar really closed? I wouldn't expect this from a 5 star hotel and find it rather bizarre.

[Loubychew]

Hi pregnantone,

 

I found this in the T & C's on FC website:

 

IMPORTANT INFORMATION FOR ALL DESTINATIONS

During periods of low occupancy, some facilities and amenities may be unavailable.

 

They have partly covered themselves with this but it looks like the hotel management made a decision to close some facilities early and did not tell them. I have seen this happen before here in Cyprus and it is a nightmare for the reps and the TO. They can't advise guests if they don't know themselves.

 

Did you report it to your rep or the local resort office while you were there?

 

Write again. Be clear and concise. Detail everything in bullet points stating what was closed/wrong and how it affected your holiday.

 

In cases like this, where the hotel is at fault, TO's make a claim against the hotel and any recompense paid to you is deducted from the account of the hotel.

 

You will have to be determined. TO's hope that you will just give up and go away.