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pregnantone

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  1. Thank you very much. I am definitely going to write again with a little more determination in my words. One or two facilities I could understand but not the whole hotel!!!Thanks again!
  2. Hi Guys, Thanks for your replies. Loubychew, the hotel was the Insotel Club Punta Prima and yes we did take our holiday in the October half term. However, I ensured I covered myself fully by checking brochures and websites belonging to First Choice, Elipse Direct, Sovereign, and not a single one stated any early or seasonal closures. The letter I received from First Choice in response to my complaint has solely stated that they were not advised of the closures either so therefore they couldn't advise me in advance and bluntly it was not their fault therefore. There were 2 hotels in the grounds of this property.. We had to check in to the reception of the neighbouring sister hotel due to the even the reception of our hotel being closed! All bars including pool bars and all restaurants in our hotel were closed. We had to take all meals in the sister property and the mini disco (which also ended half way through the holiday) was held in the only open bar here too. There was an indoor pool and we could use the outdoor pool in the sister hotel also. But it was small and of course all hotel residents were using it as there was no where else! If I'd known these facilities weren't going to be open I would never have picked this hotel. I had two small children to keep happy and this was made difficult.
  3. Hello! I am brand new to the site and am chuffed to bits I have found it. I have an ongoing complaint with First Choice and I really hope someone may be able to tell me whether to just forget it and give up as I am wasting my time, or hopefully on the other hand tell me I have every right to a fair amount of compensation. Basically I paid nearly £2000 for a five star all inclusive holiday to Menorca to find on my arrival that virtually none of the facilities in the hotel were open. Both outdoor pools, 2 restaurants, all bars, kids club, supermarket, boutique and more were all closed. Amongst other issues with First Choice, (eg, having to chase my tickets three days before my departure and finding they didn't even have any of our names in their system) we were also delayed 7 hours coming home. On research I am sure I have no chance with the flight as we did use the ticket and we were given food vouchers at the airport. Anyway, this is a brief outline of problems. Can anyone tell me if I should persist with complaining? I have received standard apology letters fron First Choice saying they were not informed of the pool closures. Thanks in advance, Kate
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