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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court action for default removal?


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ok, i have trawled thru past posts etc, re. default removal, but please can anyone advise the actual procedure to issue court proceedings against a DCA and its directors?

 

Background - DCA write on 1st Sept 2008 claiming i owe £10k - doesnt state current account or credit card or loan etc. This is the first i ever heard of this alleged debt.(no payments ever made, no arrears, nothing on credit file etc)

 

i reply with usual CCA request stating i do not acknowledge debt etc. Standard reply back from DCA 8th september, they are requesting info from original lender etc.

 

Hear nothing again, except a letter to say contact the office and also a letter 'we are considering issuing you with a statutort demand' dated 29th September.

 

On 28th September, after i have clearly disputed the alleged debt, i see the dreaded default on my credit file. again, doesnt state whether current account or what, just 'bank', and issued by dca with a default date of sept 2003. No notice received by 1st credit.

 

Hmm

 

so on 1st October i write a letter before action to DCA and its directors. and letter to CRA's. DCA get back to me on 6th October saying it will be passed to relevant dept.

 

Heard nothing since.

 

Experian's reply was rather meaningless...

 

so now, i want to issue court proceedings against DCA to get the default removed. i have read the ICO guidlines for this, but it doesnt state exacly how to start court proceedings...

 

Anyone know?

 

Thanks in advance..

 

By the way, is it imperative to request their complaints procedure prior to court action?

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hi belle99

 

if you are considering court action, yes do the complaints bit with the dca,

address it to the complaints dept, they have to reply as its a condition of there consumer credit licence.

14 days notice is enough.

 

that way it looks good before a judge.

 

now that you have put the account into dispute ref the cca request, they cant enforce it. they should only be contacting you again with any cca agreement.

 

in your letter of complaint put in also that they have put a default on your credit file while in dispute, tell them to remove it as it is defamation and will be included in your court claim, as well as illeagl processing of your data being that you are not the data subject in question.

 

i take it you sent the original cca request by recorded delievery

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