Natwest Unfair Bank Charges

[yourbank]

A switch transaction via a solo card(NatWest are due to go to Visa debit card towards the end of next year) work the same as a cheque. They are valid for 6 months from the date of authorisation. I have never relied on a cash machine or a balance to tell me what I have to spend.

 

I had merely read up to the paragraph ending with the phrase "co-op barely seem interested in speaking to me about it." And then I read the rest of it which kinda said what I was about post. I agree with you about CHIP and PIN terminals but there are occasion where a transaction is not fully completed and therefore will debit the account at a later date. I think you need to start the process of reclaiming bank charges.

[yourbank]

That is what I have read davethorp on MSE(i commented like a donkey without actually researching it). It would offer better protection because of the VISA element to it. Maestro offers very little protection to consumers.

They are not in breach of the Banking Code 5.5 which states:

5.5 Before we take interest or charges for standard account services from your current or savings account, we will give you at least 14 days' notice of how much we will take.

 

I think the OP got 2 maintenance charges which are pre advised plus 2 Guaranteed Card Payment Fees which would not be classed as "standard account services".

[yourbank]

Dave you have misread my post, Unauthorised borrowing ie Maintenance charges IS pre advised with any interest. But sudden charges ie Gauranteed Card Payment Fee is not pre advised.

 

 

EDIT: not sure what they are doing on the cards bit as articles I read suggested end of next year that they would be issued. When I know, I will give you a shout.

[yourbank]

What's the most appropriate course of action?

 

Reclaim bank charges back. The bank will not refund the amount.

[yourbank]

Sorry to be a pain, but whats the difference between reclaiming them, and them being refunded?

Being refunded means the bank will refund them, reclaiming them does not actually mean that they will refund them as the OFT test case is on going. Once the Test case is completed is when the bank may or may not refund charges based on the final decision

So NatWest have told me they're not prepared to budge on this, yet i can actually reclaim the charges?

Yes you can start the process. There is no moratorium on bank charges so the bank may still charge you during the process which can be added to any claim.