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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Marlin claimform - HSBC OD debt ****SETTLED VIA MEDIATION****


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No popint in lookingfor any logic from Marlin since they add costs arbitrarily and seem to think a CCA request is an optional duty for them. They rarely show one and so I would be reluctant to continue payments that are not being countwd against your purported debt in the absence of their cooperation

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  • 4 weeks later...
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MY view is that since they cannot supply a CCA you maybe best to just stop paying them, they are indefault of your CCA and SAr requests and obviously the account is in dispute, they are not crediting your payments, and contrary to regs about acounts in dispute, they are adding charges.

 

Send one of the site letters (I,m sure someone will know which one and can post a link) and see what hapens. NO CCA- NO ENFORCEMENT

 

Good luck

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  • 3 weeks later...

As far as I can see they are acting to type, and blustering again. Just reply that since they have sent you no documentation that they can rely on to enforce your agreement, it is your intention to stop paying them until they can. even if it is an overdraft they have to provide a compliant agreement so that they can pursue you. Once again though I hope an expert from here can provide the template if there is one for this situation. I,m in court in November with Marlin, so will be able to let you have first hand accounts of what transpires.

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Thats interesting, are we sure they do not have one under Mortimer Clarke or Phoenix?. If they are collecting without a CCL, then they are committing a criminal not just a civil offence - It would be nice to see them hit with this!

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  • 3 months later...

Hey Crafty Girl, If they were so confident they would have gone ahead straight away. Don't be intimidated by them, and you can find the answers on CAG for Marlin, they are all in here. The fact you are still paying means nothing.

 

Best of luck

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  • 3 months later...

HI Crafty Girl

 

I hope you are happy with your result. Sometimes its sensible to reach a settlement even if you know you will win in court.

I've made a settlement in my two cases with Marlin. IN my case it made sense for both of us.

Marlin knew they could not win the right to enforce in court, and I knew that even if I won in court and they could not enforce, the debt would still remain, even if not enforceable.

I was lucky that a relative helped out and I was able to offer a 10% full and final settlement and removal of defaults (I had corrections on them anyway), and Marlin were able to accept, as its better than the alternative which may have been £1 per month at the most, even in the unlikely event that they won. Sometimes its wiser to yield and win the war than push your advantage to the limit and only win the battle

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