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    • Morning dx and thank you for your message.   With regards to your comment about them not needing to produce the deed, the additional directions ordered by the judge included 'a copy of any assignment o the debt or agreement relied upon'  so that is why I thought that point was relevant?
    • Sorry for the long post but I don't want to miss out any relevant information: My wife bought a car from Trade Centre UK and have been having nothing but trouble with it. Unfortunately we paid of the finance used to buy the car as we weren't expecting this much trouble with the car as we we though we would have protection as buying from a dealer. We are wondering if we can still reject the vehicle since the finance plan has been paid off. Timeline is as follows: 13/12/2023 -15/12/2023 Bought car from Trade Centre UK for £10548 £2000 deposit paid on credit card on 13/12/2023 £8548 on finance from Moneybarn (arranged through Trade Centre UK). picked up car on 15/12/2023 Also bought lifetime warranty for £50/month 25/12/2023 Engine Management Light comes on. The AA called out and diagnosed the following error codes: P0133 - Lambda sensor (bank 1, sensor 1) Oxygen Sensor. Error Message : Slow reaction. Error sporadic P0135 - Lambda sensor heat. circ.(bank1,sensor1) Oxygen Sensor. Error Message : Component defective Due to it being Christmas took a few days to get through to them but they booked me in for 28/12/2023 to run their own diagnostics. 28/12/2023 Took car in to Trade Centre so could check the car – They agreed it was the Oxygen Sensor and Booked me in for repair on 30/01/2024. I was told they had no earlier slots, and I would be fine to carry on driving car when I said I was afraid of problem worse. During diagnosing the problem, they reset the Engine Management Light. During drive home light comes back on. 29/12/2023 - 29/01/2024 I carry on driving the car but closer to the date, engine goes to reduced power every now and again – not being a mechanic I presumed that this was due to above fault. 20/01/2024 Not expecting any more problems paid off the finance on the car using personal loan from bank with lower interest rate. 30/01/2024 Trade Centre replace to O2 sensor (They also take it on a roughly 60mile road trip which seems a bit excessive to me – I can’t prove this as something prompted me take a picture of milage when I handed car in but I forgot take one on collection – only remembered next day.) 06/02/2024 Engine goes in reduced power mode again and engine management light comes on – Thinking the Trade centre’s 28 day warranty period was over I booked the car the into local garage for the next day to get problem fixed under the lifetime warranty package. Fault seems to clear after engine was switched off. 07/02/2024 In the Morning, I take it to local garage who say as the light gone off – the warranty company is unlikely to cover the cost of the repair or diagnostics and recommend I contact them when the light comes back on. In the evening the light comes back on and luckily I manage to get it back to the garage just before it shuts for the day. 08/02/2024 The Garage sends me a diagnostics video showing a lot error codes been picked up by their diagnostics machine including codes for Oxygen sensor and Nox Sensors, Accelerator pedal and several more. Video also shows EGR Hose not connected to the intake manifold properly, they believed this was confusing the onboard system as it is unlikely this many sensors would trigger at same the time but they couldn’t be certain until they repaired the hose. 13/02/2024 Finally get the car back as it took a while to get approval and payment for the repairs from the Warranty company. Garage told me to keep an eye the car as errors had cleared with the hose but couldn’t 100% certain that’s what caused the problem. 06/03/2024 Engine management light comes on again. Fed up I go into Trade Centre as I was just around the corner when it happened and asked them how to reject the car or have the problem fixed. They insist that as it’s over 28 days I need to get the car fixed under the warranty package I purchased and they could no longer fix the car as it was over 28 days. When I tried telling them it appeared to be the same or related problem they said they couldn’t help as I hadn’t contacted them earlier. I asked them if they were willing to connect the car to the diagnostics machine and tell me what the problem was, as a goodwill gesture, which he agreed to do and took the car to the back He came back around 30 minutes later and said they took a look at the sensor they replaced previously and there was nothing wrong with it and engine management light went off when they removed the sensor to check it. When I asked what the error code he couldn’t give me an exact fault but the said it one of the problems I told him earlier (Accelerator pedal). I have this visit audio recorded on my phone – I informed the reps I was recording several times. As the light wasn’t on, local garage couldn’t book me for a repair under warranty. 07/03/2024 Light came on so managed to book back into local garage for the 12/03/2024 Whilst waiting to take car into garage, I borrowed a OBD sensor and scanned for errors on the car. This showed the following errors: P11BE – Manufacturer specific code (Google showed this to be NOX sensor) P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow 12/03/2024 Took car to local garage and the confirmed the above errors. This leads me to believe that either Trade Centre UK reps lied and just reset the light or just didn’t check properly (Obviously I am unable to prove this) 22/03/2024 Finally got the car back as according to garage, the warranty company took a long to time to pay for the repairs 28/04/2024 Engine management Light has come back on. Using the borrowed OBD scanner I am getting the following codes: P0133 - Oxygen (Lambda) Sensor B1 S1: Response too Slow P2138 - Accelerator Position Sensors (G79) / (G185): Implausible Correlation I have not yet booked into a garage as I wanted to see what my rights are in terms of rejecting the car as to me the faults seem related. I can’t keep using taxi or train to get to work every time the car goes into the garage as it is getting very expensive. Am I right in thinking that they have used up their chance to repair when they conducted the repair end of January or when they refused to repair it in February ? If I am still able to reject the vehicle could you point to any sample letters or emails I can use. Thankyou for your advice on my next steps.
    • Ok noted about the screenshot uploads. In terms of screwing up I had one previous ticket that defaulted and ended up in a CCJ from Southend airport because for some reason during COVID I didn't receive their claim form just a notice of default. This hospital ticket was the 2nd ticket that went to CCJ due to a lack of knowledge of the process. Maybe it's easier just to pay them in future I'm thinking though, I don't get them very often anyway
    • Car maker takes a hit from weakening demand and price war in the world's largest electric vehicle market.View the full article
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Swift Advances. Secured Loan Charges reclaim


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Unregulated Agreements - Pre 2006 - thanks SParkie (below) do not get the protection of the Act unless they can be proved to be multiple agreements by the nature of the individual amounts within the agreement. £25k was the barrier, but you could have a £40k loan and prove it irredeemably unenforceable and get the interest back if more than 2 categories of credit are identified within the loan. Ie: Restricted use credit - amounts paid out by Swift for previous secured loans they insist are cleared, unrestricted use credit -cash balance, exempt - previous arrears to mtg as it's for the payment of land, it's all in the CCA..and you can claim the interest back on irredeemably unenforceable loans under s.106(d)CCA - however you need a damned good lawyer to do any claiming for you because it is a legal minefield and dependent often upon Judges who know sweet FA about the CCA. Costs are horrendous if you get it wrong. You could also lose your house as a result so be very careful challenging this.

 

 

Sarah

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It might also suggest that Swift realise that they have one hell of a lot of unenforceable agreements out there amongst their 20,000 customers which they will never be able to collect if the momentum building up on these sites continues apace, and there are one hell of a lot of agreements like that believe me. Check them, you won't know until you check, they look authentic enough...BUT

 

Danger comes when you move lenders and consolidate your loans because once the loan has closed, their money is safe, paid off by GE or whoever else lends you the money to pay them off - SO CHECK YOUR AGREEMENTS very closely and thoroughly with a consumer credit solicitor or on here by someone who knows like Sparkie & Co.

 

Me thinks brown spots beginning to show down under :D

 

 

Sarah

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Firstly overdone, you have stated in your letter that the charges are ' illegal ' - not so, as emmaf01 states, they are 'unlawful' subtle difference, but a difference non the less. Secondly, the OFT do not set the laws of this country, their guidelines are just that ' guidelines ' which one expects businesses to adhere to I admit. Thirdly, the OFT also do not intervene with charges it is the Financial Ombudsman in Canary Wharf (FOS), Lastly, Swift are not noted for responding to anything except in court when one poster had 6 of them turn up to convince the judge their charges were reasonable, another had an extremely expensive Consumer Credit Barrister turn up to defend Swift, so they answer little or nothing, take you to court and throw everything they've got at defending, so be careful. They won't roll over like the banks or some DCA's, you have to get them with critical FACT and that comes in the detail of their agreement documents, which as I have said before one needs to look at very closely and get checked by someone who knows what they are doing. Most are wrong as you have stated, but get it right, don't stab at it like using words such as 'illegal' they'll pounce on one tiny slip up. ;)

 

Sarah

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You can just take them to court- a loan account case would not be stayed in the same way as a bank account claim, I think.

 

What case or laws would you use as your basis for Claim emmaf01 ?

 

 

Overdone, my apologies for sounding a bit hard, when I read it I thought "oooh! that was tough" :p Didn't mean to be. If you have an agreement though get it checked none the less because an awful lot of their agreements are or could be deemed unenforceable, but just the charges? You could do worse than a hardship case or FOS although the FOS backlog is growing I believe. Possibly 6 month wait.

 

Sarah

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I would have thought if they were charging £23 for each phone call or letter that would be disproportionate to the costs incurred by these actions. I would be heading towards a standard UTCCR 1999 action, but then I look at every charge now and query it.

 

But I see the charges as an action after any issues about the validity the agreement are sorted, if you see what I mean.

 

Trouble is emmaf01, Swift brought six people into court to justify their charges and got away with it, showing the judge they were a smaller company and had higher unit costs and so on, I'll try and find the thread it was shown on, they really laid it on thick by all accounts and that's what you are up against with companies like Swift who are as sharp as razors when it comes to defending despite the apparent rip off we feel they are getting away with, the fact that these are clearly automatic penalties you may well have a fight on your hands which may prove expensive to go through, not that I wish to try to put people off from claiming ( I'd be chucked off the site if I did :D )

 

 

Sarah

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Hi Andrew,

I'm not in direct conflict with Swift myself...I only put that forward for others to consider building their argument on for claiming charges back, by the way have you scanned your agreement???

 

sparkie

 

I'm not either Sparkie, just doing what you are in questioning all this, I'll get the other persons agreement sent over once their scanner is fixed.

 

Thanks.

 

Sarah

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  • 2 weeks later...

Sparkie, that's good news, OFT will not take up individual complaints and deal with them, so for the benefit of the masses, what are they to complain about and how does that help their personal causes? I know several people have different kinds of issues with Swift, charges for one being too high, Unenforceable agreements (If people only knew what to look for) and various other things, but complaining to the OFT benefit everyone do you think?

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You just beat me to that 42 Man... over £25k if the individual parts are under £25k then the multiple agreement scenario kicks in.

 

Are you saying Josie that if the agreement is a multiple agreement then it is now for the judge to decide the enforceability of it rather than just the fact that it is?

 

That might mean a LIP would have considerable difficulty if up against a barrister then if the LIP is reliant just on the merits of the Act's sections?

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  • 2 weeks later...
HI mate

 

What I have pointed out to them is that the terms and conditions do not allow Swift to unilaterally alter the agreement and by attempting to remove the fees etc from the agreement they will void it the brokers fees etc are part of the agreement.:D:D

They are trying to alter it outside the terms and conditions, a complete and utter breach of it.

 

sparkie

 

IS it likely the judge will accept that as an argument and do something about it?

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Yes, I thought if anyone with any contract, breaches part of it then the whole agreement becomes void.

 

..but isn't it a breach to stop paying the monthly payments? that doesn't render the contract or agreement void does it? - what is the difference here?

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  • 2 months later...

Between 15,000 and 25,000 live clients. Mark White told me it was 15,000 about 2 -3 years ago. Take all the repossessions since and the live clients they've killed off through sheer fear and fright (allegedly), brings that down to about 1500 !! and he said they were a small company, my heart bleeds that they can't get more clients...

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I acted for a guy as a McKenzie friend once in Liverpool high court where he (I) had issued a 21 day winding up petition on a plc for a debt they owed ( that was fun ) He ran a company that I was acting as a consultant for and he knew nothing of these procedures what so ever. I wrote to the court asking to be a McKenzie friend and the Judge agreed. When we got there the plc had a barrister, my guy was totally lost and kept looking to me for every answer fired at him. I asked the judge if it would not be easier if I did the talking to save the court time and he asked the barrister if that was okay with him. He agreed. So it can be done.

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Hi everyone

Bad news and more bad news I was given the worst shock of my life, Every bit of the case lost I'll post the resons given but you will not believe it I can tell you..................they are devastated.......the judge even refused permission to appeal..................I have never seen such a change in a judges attitude I feel like I am to blame for it all..........although an application for permission to appeacan be made going to have to give a lot of thought to that....all I can say you can imagine feelings at the moment .....going to have a long chat..........to see where to go from here........absolutely sickening I'll post a lot more tomorrow....I'm off for a pint .

The judge would 't even accept that although some £15,000 has been paid off, and all payments up to date in Oct last year their credit file showed that ONLY £850 had been paid off the loan and the balance owing was incorrectly stated, judge said insufficient evidence to that fact had been provided ...... claim out of the window. Sickening what else do you have to prove????

 

sparkie

 

 

Geez Sparkie, that's a really blinding result. I am so sorry, what the hell happened after all your hard work?

 

Let you sleep on it, but I am so sorry for you. Swift will be enjoying this I bet..

 

Sarah

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Good evening,

I agree it is time the working man fought back and reclaimed what is rightfully his that has been unlawfully taken from him!!

 

Great idea, web conferencing - must get out my Kodak Brownie.....:lol:

 

All the best to everyone as always

 

Dougal

 

Blimey Dougal - kodak Brownie - that brings back memories! :D

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The Consumer Credit Act 2006 (which was fully implemented on 1 October 2008) updates and amends CCA 1974: "Lenders have to provide regular statements during the lifetime of the debt - this includes a breakdown of the balance, clearly stating interest payments and any default charges."

So since October last year Swift customers should have been getting full statements of account. When I queried it they said they haven't been previously obliged (presumably referring to pre-October 2008) but they will send one on the anniversary of the loan. If you haven't had one and your "anniversary" has passed since October, demand one now quoting the Act.

When we first requested one we were sent a list of payments and the second time a redemption statement - their staff have no idea. Anyone with a running account with Swift needs to know exactly what the alleged debt is. This is why the redemption statements come as such a shock to people - we have no idea how our "loan" is being cranked up.

 

you have to put a gap at the end of 200 6 so you don't get smilies! :p

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You guys sound like you're going through the same as we did in the Cabot Fan Club

 

Trace staff through Facebook, and call them up, then post what they said on the internet on a blog (Google Cabot Fan Club :p )...Cabot sent an email to all 300 odd staff demanding everyone who had a post on YouTube or Facebook with any reference to Cabot remove them. We found people slagging off supervisors and saying what silly billys their managers were and the cra ppy jobs they had...amazing what they said - this all sounds familiar - trouble was people got fired, lost promotion, were demoted and an internal tide of bickering began...

 

Need any advice on how this can work contact any of us in the Fan Club - we'll be delighted to help..Oh, why don't one of you suggest to this Webster fellow that he give his opposite number in Cabot a call to see what he thinks of the Cabot Fan Club and the damage we did?

 

Ken Maynard Ch.Exec

Cabot Financial (Europe) Limited,

1 Kings Hill Avenue,

Kings Hill,

West Malling,

Kent

ME19 4UA

 

+44(0)1732 524600 - he'll tell you and might learn something of what he's in for against you lot :D

 

Good luck ;)

 

S

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  • 5 weeks later...
Hullo andrew1,

Haven't seen you around for a while:p

 

Just browsing Sparkie, how you keeping? I've had a lot going on and you lot seem to be coping quite nicely without me....I'll be back soon don't worry, got bigger fish to fry than Swift just now. From what I've been reading over the past few days sounds like they are creaking at the seams a bit. Someone told me over on another thread they'd met someone who worked in Swift who was glad to get the hell out of it with all this consumer attention, not a pleasant environment apparently.

 

We did the same with Cabot with the Fan Club - Cabot lost over £18 million as a result of this pressure in one year alone after we began..looks like you lot will have the same effect and take a few scalps along with it...keep it up it's like a dripping tap my friend - drives them bonkers after a while and you will win because all we wanted to achieve with Cabot was to get them to abide by the law, they couldn't believe that but - appears that's all you guys are doing and they won't be able to handle it because they are not used to people - their customers- talking to one another - that's what uncovers their lies and heads roll, the tides turned now the consumers after them like a pack of hounds on a fox...all I can say is lets hope they can see sense because their families are the ones who suffer when they go home stressed...I'll watch with interest...well done, companies like Cabot, Swift, Blemain, GE -they are all the same full of lies which sadly they believe themselves as they tell them so often, but they'll never beat the law, it will always beat them, Just keep your arguments simple, stick to the facts and the available laws, they might beat a few in court now and con the odd judge for a while, but the momentum is increasing, they know it - you know it, they'll fall have no fear of that. What they, (and Cabot staff didn't) realise is that people, employees are personally liable too if they carry out lies and certain instructions on behalf of their employers. This is as well as their companies and the Directors. The laws are so stringent now and the staff are not trained by their management to know these things....they could face prosecution, if their families knew this, they'd have them out of there. We've had people charged so keep any documents you have as evidence all you guys, you never know when they may come in handy.

 

This is just a short hallo since you spotted me browsing sparkie, when you want my input just holla!

 

 

catch u later....

 

A1

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sorry dont know you,

 

Don't worry, you soon will.

 

Don't quite understand your soup etc puns, but I'm sure others more familiar do.

 

I had a meeting today which is being extended tomorrow - I'll post up a progress report shortly, but it might help you guys overall.

 

I just used some of the Cabot Fan Club magic I learned in the past, if you are not familiar with the Fan Club, wer'e just some lethal bunch of rogue debtors who just cost Cabot getting on £18 million because they didn't take any notice when we asked them to abide by the laws of this country - they thought they knew better...Swift seem to have the same idea - probably from the same stables....we'll see.

 

A1

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Is the court case still on for tomorrow,and whose is the mobile number?

 

You been a cagger since March and only one post - this one -and here you are asking sensitive questions....hhmmmm???? You'll have to enlighten us a bit more first :D

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