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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help - Statutory Demand Hearing


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I can't think of any reason to tell a judge that I couldn't make it to court, apart from being ill or having an operation on that day....!! It might be worth requesting an adjournment because you haven't received all the relevant paperwork from the original creditor for you to be able to offer a proper defence. Have you sent a S.A.R - (Subject Access Request) request off ?? What is the debt for ?? Are there excessive charges on the account ?? did you ever get notices of assignment ?? any default notices ?? have you requested a copy of your Consumer Credit Agreement ?? Did you ever receive a letter before action ??

Edited by 42man
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Well if it was me in your position, then I would write gracefully requesting for an adjournment as you are still awaiting a full portfolio of paperwork from the original creditor by means of a Subject Access Request for the ALLEGED debt. And that you can't enter a proper defence without it. I can't guarantee this will work, but this is what I would do !! You could even attempt to say that the opposing side have not complied with your Subject Access Request to provide any copies of defaults, letter before action, no statements for the duration of the account as you believe there are a significant amount of excessive charges that have been added to the account, no copies of your Consumer Credit Agreement and that you have been unable to provide a proper defence. And also request that the judge defer costs too otherwise he may award the other side their costs too !!

 

As I said I may not be correct here, but this is what I would do...

Edited by 42man
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  • 3 weeks later...

No, you have recorded delivery evidence of your request...but it isn't a CPR request you have made, it is a S.A.R - (Subject Access Request) request, Statutory demands are made under the insolvency act NOT under the civil proceudre rules. so basically if it was a CCJ they were going for then you could make a CPR request. you need to be clear to the judge in your absence about the debt being in dispute, non compliance with your request for a Consumer Credit Agreement, non production of notices of assignment, default notices, excessive charges that have been added....you need to be going for an adjournment saying you will be out of the country....the only slight worry is that if you request the adjournment is the costs to the other side (which I would ask the judge to do - i.e. request the judge gracefully reserve judgment on costs at this stage....).....you need to have a good read on all the threads about the reasons why you have requested full disclosure, due to non production of a CCA, excessive charges, non production of notices of assignment, default notices.....and add the reference to case laws for each..

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40 calendar days, if they haven't produced it then send a reminder, if after a further 14 days they still haven't sent it, complain to the Information Commissioners Office...who as far as I know do compensate you...

 

http://www.ico.gov.uk/upload/documents/library/data_protection/practical_application/subject_access_-_guide_for_data_subjects.pdf

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