Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Gross Misconduct


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5828 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi All,

 

looking for some advice and reading the other posts, looks like there are some experts here!

i came back from holiday on Tuesday and was asked into an office and accused of gross misconduct over an incident which came to light while I was away.

Let me tell you the background..... I work in the alcohol industy and we ship to some small african countries. I am issued with a "false" invoice from our agent which is for half the value of the actual goods, obvious to me now so that they don't get taxed as much upon import!!! All of the goods are subject to pre-inspection and when asked, I emailed over an invoice for the goods to Bureau Veritas (the inspection company). Unfortunately for me, i accidently e-mailed over the "correct" invoice (high value) and not the "false" invoice as instructed. I notice my mistake and e-mailed the "false" invoice telling them to disregard the first e-mail as this was for a different shipment.

I heard nothing more from the inspection company and assumed that this 2nd "false" invoice has been accepted.

The company has now been fined and I have been suspended pending investigation for gross misconduct and have a meeting on Thursday.

 

Surely a company cannot sack someone for a genuine mistake!! This practise is only for 1 customer and is not a regular requirement for normal shipments. I also have mentioned the fact that training in the company is somewhat lacking. I had only been doing that particular region for a couple of weeks prior to this issue and this was the 1st time that I had dealt with this difficult shipment.

 

Unfortunately I have only been with the company for 7 months so have no rights. I think that this is getting personal as my line manager has always been slightly hostile towards me.

 

Has any one heard of anything similar happening and of the outcome??

Or does anyone have any advice for my meeting on Thursday??

I have not slep since Tuesday and the whole thing is really getting me down. Can one MISTAKE really spoil a 10 year career in the drinks industry and spoil your good repuation?

 

Please help!! Thanks!!

Link to post
Share on other sites

Have you had to do this before for this company? Even if it is only an occasional occurance, as you describe it, it is illegal, if it is intended to evade duties.

If the S**t hits the fan, you will be held responsible!

A call to customs and excise may be in order.

Link to post
Share on other sites

This is the first time I have dealt with this customer and I made a stupid mistake. The "false" invoice is obviously produced to avoid paying duty but the are saying I have jeapordised further shipments to this country. Surely I should not have been asked to do this in the first place as doing it incorrectly causes huge fines!!! I did not produce or sign the "false" invoice but this practice must be dodgy in someway!!!

 

I have read in other posts that gross misconduct is a deliberate act. Surely this mistake cannot be described as a deliberate act. I did not gain from it in anyway and have potentially ruined my career.

Link to post
Share on other sites

Hi,

I have worked with businesses in West Africa for several years so am aware of these kinds of practices which tend to get somehow justified by businesses as 'best practice' in this part of the world. It is fraud and you shouldn't have been asked to do this but it happens - frequently. Unfortunatley BV will have no option but to report it and thus it looks as though you will be the scapegoat your company uses to save their reputation.

Do you have anything in writing which implicates the company in any way?

 

I would take Poppynurse's advice and get out as soon as you can.

Link to post
Share on other sites

Thanks for the advice and don't worry I won't be staying in a compnay that can treat someone this way.

 

~I have it written on a piece of paper that no-one except the agent should ever see the invoice but nowhere does it state that this is in anyway illegal.

 

There have been similar instances within my team which have resulted in heavy losses for the company and these people have never even been reprimanded never mind threatened with suspension. Should I bring this up??

 

Any advise for the meeting would be most grateful as I am petrified!!

I've not slept for a week and am not eating.

 

Should I mention that this was the first time I had dealt with this customer and have documented at appraisals etc that the training is by no means sufficient for such a responsibilty? Also, when the incident happed i had only been dealing with the market for a week and was given a half hour handover and was working with no supervision.

 

Should I bring up the fact that I was asked to do a fraudulant act which I only now realise the consequences of? Also should I threaten to expose the other "fraudulant" invoicing practices in other markets that I know of??

 

Please help. All advice gratefully accepted.:-)

Link to post
Share on other sites

Hi there,

 

I know it is easy to say but you need to get some sleep and try to eat - you need your strength to look at this objectively - believe me I am there!

 

I have my first ever disciplinary tomorrow and am terrified!

 

I am not an expert and can only give you advice from my own experience. It sounds to me that you have some pretty good arguments - you are not being treated fairly and consistently with other employees, you weren't trained sufficiently etc, which could help in a tribunal? Like I said I am new to this and just going through it myself but there are some good people on here who will advise you further.

 

I am not sure that the evidence you have really supports your case because you accidently showed the invoice to BV, who is not the agent so best not to use this I think.

 

I don't know your personal circumstances but I know about tax fines and stigma and have seen people in accounting scapegoated for this kind of thing in the past.

 

My experience and advice would be not to mention the f word - fraud! It is something your company will be especially raw about and it won't help your case. On saying that worded correctly, it might help you to negotiate a good settlement agreement. I think you should get some advice from an employment lawyer on how best to do this.

 

My own experience is that I have been asked in the past to sign things I knew to be fraudelant and have refused which has probably contributed to the situation I now find myself in. I haven't actully included this as part of my grievance since I was advised against it.

 

In your situation, I can very well imagin that you may not have been aware of the implications of your actions when you sent the invoices since it would seem like common practice. Do you mind me asking which country you were dealing with?

Link to post
Share on other sites

I know you have not been employed with this company for a year. Which would have given you a chance down the unfair dismissal route. Yet they do seem a bit lax on their procedures So you as an employee have the right not to be dismissed in breach of their contractual terms. For example, failure to follow a contractual procedure may result in a claim of breach of contract. So have a look through your contract of employment to see if they have breached it in any way. Good luck.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

Link to post
Share on other sites

Hi,

 

I hade my disciplinary hearing today and put my defence against the above across to the "Independent Manager" (who happens to be the best friend my manager who done the investigation). I listened to all the evidence that they have regarding the mistake and how costly it is and they are quoting GROSS NEGLECT OF DUTY/INSUBORDINATION.

 

Here's how I plan on tackling this tomorrow:

1.The company handbook states "failure to comply with a reasonable instruction from superior. Is a possibly illegal/fraudulant transaction reasonable to ask someone to do?

 

I also have evidence that other people in the same industry have been threatened with court action and individual memebers of staff with imprisonment for similar invoice irregularities. Should I even be asked to do this?

 

I have also requested a copy of the NES entry to see what value was declared to HMRC as this should have been the same value as the invoice.

I suspect that the NES will have been processed at the "high invoice" value and by giving the pre-inspectors the "fake value" invoice, it could be concieved that this transaction was fraudulant. Are they breaking their contract with me by expecting me to perform such tasks?

 

I have also mentioned that another member of the team has made a mistake of similar value and has not been disciplined.

 

I was also not aware of the consequences of sending the wrong invoice and would have questioned the practise and procedures in place if known.

 

Can anyone suggest any more defences for Gross Neglect of Duty or Insubordination that may be helpful??

 

Please, im getting desperate and still no sleep!!!x

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...