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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parking ticket gone too far


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A few years ago i bought a car on credit as i couldn't afford a new one outright. Long story short, i lost my job, couldn't keep up with the repayments and it got repossessed (sp) About 10 months ago my neighbour came round with a letter for me, made out in her address, saying I had an unpaid parking ticket from march 07 and it now had charges on it. I called the debt collector and informed him (a) he had the wrong address (b) the car was repossessed the month before the ticket was issued. He was quite happy with this and asked me to send him a copy of the reciept from when the car was picked up, which i did. Haven't heard anything else till the 19th of this month. There was a hand delivered letter through my door stating i now owed £514 and they would be back to clamp my vehicle/remove goods on the 20th. I no longer have that vehicle but got an old bangor to get me to work which is kept on my shared with next doors driveway. Now i am worried that even though I did not incur the ticket that they will clamp my car untill i can prove otherwise at the doorstep, making it impossible for me to get to work if they end up towing the car. Plus they didn't come back on the 20th anyways. Can they clamp any vehicle? or does it have to be the one the ticket was issued against?

 

Where do i go from here??

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Once you have received an Order for Recovery you can either:

 

pay the outstanding amount (penalty charge and court fee) to the council within 21 days, or

complete the Statutory Declaration and return it to the TEC.

 

What is the Statutory Declaration form?

 

The Statutory Declaration form is a legal declaration to say that you never received either a Notice to Owner, Notice of Rejection, or a Notice of Refusal.

 

Your Statutory Declaration must be witnessed by an authorised person. This could be a solicitor or Commissioner for Oaths, Justice of the Peace at your local magistrates court, or an officer of the local county court who is appointed by the Judge to take affidavits. (A fee will usually be charged!)

 

You must then send the completed form to the Traffic Enforcement Centre (not to the council).

 

If you complete a Statutory Declaration it does not mean that the Penalty Charge Notice is cancelled. The Council will go back to the stage of the process where you said that you did not receive notification. For example, if you state that you did not receive a Notice to Owner, they will take your case back to the Notice to Owner stage and send you a Notice to Owner.

 

It is a criminal offence under Section 5 of the Perjury Act 1911 to make a false Statutory Declaration. You could be imprisoned for up to two years, fined or both.

 

On what grounds could I make a Statutory Declaration?

 

There are three grounds on which a Statutory Declaration may be made:

 

I did not receive the notification of the penalty charge (Notice to Owner) - If you did not receive a Notice to Owner, you will not have had an opportunity to make formal representations against the issue of the Penalty Charge Notice. If a successful Statutory Declaration is made on this ground, we will reissue a Notice to Owner.

 

I made representations about the penalty charge but did not receive a rejection notice - If you made representations against the Notice to Owner that were rejected by the council, but you did not receive our response in the form of a Notice of Rejection of Representations, you could not have exercised your right to appeal. If a successful Statutory Declaration is made on this ground, they will treat the case as a formal appeal and forward all documentation to the National Parking Adjudication Service (PATAS in London). Liability for the penalty charge will then be decided by the independent parking adjudicator.

 

I appealed to the parking adjudicator but have had no response to my appeal

If you made a formal appeal to the independent parking adjudicator but did not receive notification of the outcome, you might have missed the opportunity to pay the full penalty charge. If a successful Statutory Declaration is made on this ground, the case should once again be regarded as a formal appeal. If they haven't already done so, they will forward all documentation to the Parking Adjudication Service. Liability for the penalty charge will then be decided by the independent parking adjudicator.

 

What happens when the TEC receive my completed Statutory Declaration?

 

When the TEC receives your Statutory Declaration it will place the penalty charge on hold. A notice of this is produced and sent to you and the council.

 

The Council can then decide to close the case or revert back to the stage in the procedure where you stated you did not receive the necessary document

 

What happens if I do not pay the outstanding amount or make a Statutory Declaration?

 

If the outstanding amount has not been paid and a Statutory Declaration has not been filed after 36 days, the Council can request authority from the TEC to use a certificated bailiff to recover the outstanding penalty charge.

 

This is done with a legal document called a Warrant of Execution.

 

What can the bailiff do to recover the outstanding amount?

 

The bailiff will send out various requests for payment to the person whose name is on the warrant. If no payment is made, the bailiff can remove the vehicle or other goods to recover the unpaid charge. The outstanding amount will also now include the bailiff's costs.

 

I was not aware of this outstanding penalty charge and now the bailiff has contacted me. What can I do about it?

 

After the issue of a warrant you may still make a Statutory Declaration but to do so you will need to request and complete an Out of Time Statutory Declaration Form from the TEC.

 

The TEC will then ask the Council if they are willing to accept a late Statutory Declaration. They have 14 days to reply. If the late Statutory Declaration is accepted then the Order for Recovery and Warrant of Execution will be revoked and they will revert back to the stage of the procedure where you have stated that you did not receive notification.

 

If they decide to reject the late Statutory Declaration then the case will go before a Court Officer at Northampton County Court who will decide whether our reasons for rejecting the late Statutory Declaration are sufficient.

 

If the court decides in our favour then the Warrant can be pursued. If the court decides to allow the late Statutory Declaration then it is treated in the same way as a Statutory Declaration that is made within time.

 

I do not agree with the court's decision - can I appeal against it?

 

You may apply to have the order set aside by completing what is called an N244 application and sending it to the TEC. Once the application is processed by the TEC, the case is transferred to the respondent's local county court for a hearing before a Judge.

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So to stop the bailiff entering my house in the meantime, I just inform him of my intentions to contact the TEC? Or is it guilty till proven innocent in these cases?

 

Once the TEC has received the stat dec I beleive any actions to collect must cease until its been decided upon.

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