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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Grandfather died...


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...can anyone help with this please?

 

My grandfather went into a nursing home last year after a nasty fall. He was a headteacher for many years and because of his pension was paying for the majority, if not all, of his care. He was diagnosed with kidney cancer a couple of months ago and was moved into the nursing side of the care how and has now unfortunately died. A friend has since told us that because he was diagnosed with a terminal illness then the NHS would have funded a part of, or even the whole of, the cost of his care. What I need to find out is whether it's possible to reclaim anything that he himself paid despite the fact that he has now died and if so where to begin?

 

I don't know if this makes any difference but he was in Wales for all of this time and all I can establish is that there MIGHT be different regulation there but can't get a definitive answer one way or another to anything I've asked to any part of the benefits agency.

 

Any help would be most gratefully received as i'm completely befuddled by this.

 

regards

Matt

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Hi Sorry to hear about the loss of your grandfather.

 

I don't know if Wales is that much different to England, but your friend is right in that he should have been assessed under the continuing health care rules, which would determine if your grandfather was eligible for the full amount to be paid. I would think the best place to start would be your local health authority and ask for a copy of their eligibilty criteria for CHC.

Most have a web site and you would find contact details and maybe even the criteria on there.

Did your grandfather have a social worker, when his final illness was diagnosed?

Consumer Health Forums - where you can discuss any health or relationship matters.

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