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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Goods delivered by mistake??


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There is certainly no criminal offence at all.

 

I actually think that the unsolicited goods regs do come in to it, as when the order is cancelled, it legally acts as if there was no order at all.

 

How long after cancellation did the goods come?

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Lets be completely unequivocal about this - there is NO criminal offence, nor will there be regardless of your actions.

 

The only question is whether you become obliged to pay at some point.

 

Personally in this situation, I would stick them in a cupboard for 6 months and forget about them. If they have not re-contacted in 6 months, use em - if they do, instruct them to collect them. I realise this is perhaps not the most "honest" of answers, but as littlewoods are rip off merchants anyway, I think its their own stupid fault that theyve delivered such a long time after cancellation.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

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Also, how much are the goods, and did you sign for the delivery?

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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I don't think that is the right way to go, 2 wrongs don't make a right and if they are not classed as unsolicited, then they will always remain the property of Littlewoods.

 

I agree legally. But realistically, if they dont realise after 6 months they arent likely to. But yes, I agree that action is possibly not the best way to go.

 

Wholly disagree with Al that it is classed as theft however. At best by his argument, its breach of contract.

 

The Theft Act 1968 Section1 (1) states that a person is guilty of theft if: he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it.

 

There has been no "dishonest appropriation" here.

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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So? you cannot take PART of the theft definition and apply it to the entire offence.

 

Theres been no dishonest appropriation, therefore no act of theft - end of!

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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karl - ignore Al. There is NO act of theft, by absolute definition. Any action would be CIVIL, and would be regarding breach of contract, if it ever came to that stage(which I sincerely doubt).

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7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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"dishonest holding" - completely different thing.

 

Appropriation is the act of taking possession
He has not dishonestly taken possession. The law is applied via definitions Al, you cannot change them as you like for the situation. There is no amiguity in this definition. Edited by MrShed

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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Exactly the same - its the same situation, and so the same definition!!!

Come on Al, accept defeat.

 

Its not often I say this, but I would stake my entire professional and personal reputation on this not being theft, by definition. The action quite simply does NOT match the definition of theft!!

 

The OP paid for and ordered goods, quite legitimately. He has not acquired the goods through any form of deception. You can argue if you wish that he is CONTINUING to possess the goods dishonestly, but this is not part of the definition of theft!!

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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Do you have the T&Cs to hand Al? Seems to me you are relying on T&Cs you are assuming to exist.

 

At least youve stopped banging on about it being theft and gone down the right track of breach of contract :D

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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I dont personally, but obviously our moral values differ :D

 

The question isnt moral Al - it is legal. I dont think you can rely on the T&C argument until you have seen them.

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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Lol Al....shut up. :D

 

OK I concede that my advice above was wholly inappropriate.

 

Now I'll concede that its breach of contract if you concede that its not theft....deal??? :D

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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ONL, I'd be very interested to see case law that you can provide that will show that "appropriation" is ANYTHING OTHER than taking possession of in this context.

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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I stand corrected!! :)

 

Fair comment ONL.

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Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

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