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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Donel v RBOS


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I NEED SOME ADVICE: I am confused, which is nothing new! :confused:

 

I submitted my claim online on the 1st July 2006, it says in the FAQ's section about entering judgement after 14 days? as I write this they have not corresponded with me, tomorrow is the 14th Day, however the paperwork I got from the court says they have until the 22nd July 2006 to reply (the 28 days), what is this 14 day business all about, I don't want to cock it up.... what should I do?

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I've had a Tommy Mclean letter this morning, "reconsider the offer we made you, we are not raising it...., heres a leaflet for the ombudsman, if you are contemplating court action I suggest you reconsider however make sure you serve it on our registered office blah blah blah"

 

Obviously they have not checked before sending this letter out, we are on day 15 of my moneyclaim online, they have until next Saturday in which to lodge a defence, the 28th day....

 

Have others had this letter so late into proceedings?

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I'd just reply pointing out the pending claim!

NatWest - Settled in full 22/05/06

 

RBS- Prelim sent 9/05/06 £1,147

£500 offer 27/05/06, rejected 30/05/06

LBA sent 25/05/06 :razz:

MCOL 15/06/06

Defence received 20/07/06

Settled in full 01/09/06 wahey!!!!!!!!!

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Tommy Mc has just reiterated the offer of £83.00, which wont be increased. I am not going to respond at all, they have awknowledged my moneyclaim online case so know they have until Saturday to lodge the defence, if they don't I will enter judgement.

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I'd just reply pointing out the pending claim!

 

Stacy the RBOS address is in Edinburgh does this make a difference if you are claiming in England. There seems to be some ambiguity over addresses to serve court proceeding be glad if you could clarify it.

RBOS: Fob off letter recieved 28th June.

LBA for £2,690 & LBA for £3,240 sent 1st July. Replt to LBA'S recieved 14/7/06......fob off again!!! watch this space

:lol: MCOL submitted 19/07/06 :cool:

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I served it on the branch, it got to where it needed to go in the end. The managers appear to be well equiped with there standard letter templates and fob off reasons, they know the score and know what happens next. As I said, my moneyclaim online was served on the branch (not head office in Scotland), it has been awknowledged. I dont think it really matters where you serve it.

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