Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

    • dx100uk
      Erudio/SLC

      By dx100uk · Posted

      old and new threads merged i though you were going to send the SB letter in 2017? dx  
    • dx100uk
      JCI/BW PAPLOC - old Advanced Payment Solutions Ltd t/a Cashplus

      By dx100uk · Posted

      dunno you've not scanned up what you've had before how can we tell?  
    • Mezzle
      JCI/BW PAPLOC - old Advanced Payment Solutions Ltd t/a Cashplus

      By Mezzle · Posted

      Cca*
    • dave024
      Erudio/SLC

      By dave024 · Posted

      Today , after a lot of years i received a letter from this lot. Very friendly, "Were writing to remind you that we haven't had any contact from you in a while".  The velvet fist, followed by  a veiled threat to get their preferred debt collectors involved. Yep dead right. In 1992/3 I took out a Student load under duress from DHSS. up to 2000 I had successfully gotten deferment on low income. But rather than sign on as unemployed ,I decided to be self employed. I applied and they asked for all sorts of documents. I obliged and then correspondence ceased from them, circa 2001. To date I have had no correspondence from Student Loans. I was made redundant in 2009 and reached 65 in 2012 , at which age the loan should have been cancelled. Now , today, 12 years on retirement and 11 ( at least years after last contact) I get a letter with veiled threats. Do I , as I smell a scam a) ignore it and hope that Erudio will think that this phishing attempt has failed or b) respond with a statute barred letter or c) remind them of legal terms that loan should be cancelled 12 years ago or d) combination of b) +c)      
    • steam_hammer
      Another P2G / EVRi Lost Parcel Claim

      By steam_hammer · Posted

      But I'm not mixing and matching. Sure, when researching I do check multiple avenues, but when speaking, I will open a single post. The Fb post was made in March, it is now June, time has passed, and when the suggestion was made, no further information was given on how I should progress beyond "send a letter", which has meant that I've needed to start another stream - this one, but only after taking the time to research first.

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All
Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.
Latest activity

Being charged to leave virgin media

Bearmaggie
 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5890 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Bearmaggie

Bearmaggie

Posted
Posted

Can anyone help or provide advice.

 

We've been with virgin media for the last 5 years (formerly NTL world). In January 2008 we changed our package. At the time we did this we were informed that the new package was for 12 months and we couldn't change our package again in those 12 months.

 

We've now decided to sell our house and I've rang Virgin Media with the moving date, saying I want to cancel, as the area I am moving to is a non-cable area, therefore Virgin Media cannot provide digital TV. They've told me that i cannot cancel my "contract" as it is for 12 months, and it is not their problem that i am moving to a non-cabled area. I advised that they cannot supply me with the goods stated in the contract. They stated that they can provided me with "freeview" through a BT phoneline and broadband through a BT phoneline. I stated I didn't want freeview, but wanted a full TV package, which they can't provide.

 

They have now stated that if i don't stay with them, i have to pay for the remainder of the "contract".

 

Has anyone else had this problem? Can anyone advise me were i stand with this.

 

Thanks in advance.

 

Bearmaggie

Link to post
Share on other sites
fergal71

fergal71

Posted
Posted

hi seq this is what I am saying in my pm to you??? if they do not have cca how can they without authority share subject data???? is this not part of the data protection act...

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

Link to post
Share on other sites
fergal71

fergal71

Posted
Posted

i was meaning consumer credit agreement.... they do not hold copies after 15 montsh allegedly..How are they allowed to share data without consent or true signed copy of agreement """"""" anybody can write and make people sign small print, allows a whole host of sins but if it is not lawful then any terms and conditions signed for arent worth the paper they are written on surely... Is this not the same as banks we signed for charges etc but if they are not lawful then it shouldnt matter.......

 

Does anyone have NTL/telewest terms and conditions prior to them being taken over by Virgin be interesting to see.........

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

Link to post
Share on other sites
lawbunny

lawbunny

Posted
Posted
Can they send you a copy of the 'contract' that you have signed?

 

If they refuse you could consider a S.A.R - (Subject Access Request) to see if they have one.

 

They can hardly bind you to something they have no proof of!

 

 

Nope, not true.

 

They don't need a written "contract". The verbal agreement over the phone is enough. They will argue that it is also backed up by the fact they have been sending you bills for the past 4 months, which you have (I would assume) been paying... basically, they can assume that because you have seen your bills and are paying then you have agreed with the terms of the contract. Harsh, but true. Sorry.

Link to post
Share on other sites
fergal71

fergal71

Posted
Posted

so similar to all terms and conditions, if you sign for them or even dont in this case you are bound by them lawful or not..... If I write terms and conditions to say I am going to punch you in the face every week... If i put it in small print along with a load of other terms and you dont read and sign does that mean I can punch you in the face every week. How are companies allowed to use consumers credit files but are not bound under the consumer credit act.... If I receive poor service and crap customer service what recourse do I have.... they can wreck my credit for the next 6 years... I can spend hundreds of hours on letters and calls with very little result for what????? this should be the next challenge. we are being controlled by credit reference agencies(profit making) this is a spiral of issues that need to be looked at.... industry standard is not law and should be challenged at every oppurtunity until some Body such as fso or oft take the credit reference agencies and its industry standard rules to task....

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

Link to post
Share on other sites
sequenci

sequenci

Posted
Posted
Nope, not true.

 

They don't need a written "contract". The verbal agreement over the phone is enough. They will argue that it is also backed up by the fact they have been sending you bills for the past 4 months, which you have (I would assume) been paying... basically, they can assume that because you have seen your bills and are paying then you have agreed with the terms of the contract. Harsh, but true. Sorry.

 

I've helped many clients win this argument with things like mobile 'phone contract extensions which were 'verbally' agreed. I appreciate the balance of probabilities and I also appreciate the law of contract.

Link to post
Share on other sites
ASIIndustries

ASIIndustries

Posted
Posted

Hi Bearmaggie, what items did you have prior your change and what items do you have now, was it a simple up or downgrade or did you take on services you did not have before?

Andrew

ASI Industries = As i in does tries!

 

As i in does tries!: My definition.

I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!

 My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!

Link to post
Share on other sites
casio

casio

Posted
Posted
Can they send you a copy of the 'contract' that you have signed?

 

If they refuse you could consider a S.A.R - (Subject Access Request) to see if they have one.

 

They can hardly bind you to something they have no proof of!

 

I am considering doing this for Demon Internet.

I signed up with them, then phoned them as I was moving house, and they moved the account and everything was fine.

I moved house again, and phoned them again. This time, they ended up opening up a totally new account and didn't stop the old one.

 

I sent a letter of complaint that they didn't respond to.

So, I sent another and told them to close all the accounts.

I moved house again, and a year or so later I'm getting calls from a debt collection agency.

 

After much messing around, it seems that they want to charge me for 12 months for the new account.

If I SAR Demon and they can't come up with a signed contract for the new account, I can't see how it is enforceable.

Link to post
Share on other sites
Bearmaggie

Bearmaggie

Posted
  • Author
Posted

Just to update everyone who replied to my post.

 

I rang them back up requesting a copy of my contract, which they said they would send to me.

 

I then rang again a day later, to clarify how much it would cost to cancel my contract. I was all of a sudden told that i wasnt tied into a contract, as the person who upgraded me at the time had failed to inform me that i was starting a new contract and had failed to then send the details of the contract and my cancellations right out in the post to me.

 

So it seems that by ringing up and asking for a copy of my contract has made them realise that they had never sent me one!

 

So now cancelled Virgin media and saved £250.

 

Thanks everyone who responded.

 

Bearmaggie

Link to post
Share on other sites
5layer

5layer

Posted
Posted

Hi Bearmaggie,

 

I'm really glad that you won, it just shows what you can achieve when you will not take no for an answer or be pushed around.

 

Well done mate.

 

5layer

Started claim with Halifax on 30/04/08

Sent 1st letter for bank charges and interest

 

If this has been helpful then please give the Scales a click. Thanks

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...