Jump to content

  • Tweets

  • Posts

    • You should start putting everything in writing. Even the ombudsman, to begin a serious complaint by telephone is quite frankly crazy. I hope you have taken a copy of at least the advertisement that you have posted above.  I don't suppose that you kept a copy of the original AutoTrader advertisement.  How much in writing have you got of anything? I would suggest also that you telephone the ombudsman tomorrow and ask them for details of the complaint that they have received from you and tell them that you want it in writing.  You will be amazed how scant The records of which are kept by these people. Read our customer services guide and at least actually give you some idea of how you should deal with customer service people or any call handlers on the telephone.  It is very important that you get a written summary of the report which you made to the ombudsman so that you can see exactly what they are investigating. The complaint to the ombudsman should have been very carefully considered over a period of time rather than simply made in a phone call
    • Funnily enough the ad is still available online Range Rover 4.4 SDV8 Autobiography LWB Previously Sold | Clinkard Performance Cars WWW.CLINKARDCARS.CO.UK Performance, Prestigious and Specialist cars Dealers in Romsey, Hampshire but the autotrader version isn't which was probably slightly different potentially with more information. Reported to FOS over the phone but essentially gave them the same information I've stated here, updating them that I'm paying for a car I haven't had for nearly a month now etc I'll certainly come back with an update. Fingers crossed they will realise it's not worth taking to court. So the inspection among other things found a hairline crack across a load bearing section of the chasis which at the minute to the naked eye looks tiny but could turn out to be catastrophic and has had some filler chucked on top of it but we'll see what Clinkards inspection comes back with. Distance wise I believe they're around 165-170 miles away from me. Also I'm sure many people will have PCP agreements as it's the most common way to buy cars under 5 years old but they just forgotten the terminology or name for it. Pay deposit, choose a length then pay the difference between value today and guaranteed future value at the end of that agreed term   Whole experience has scarred me and moving forward I'd be tempted to pay for a pre purchase inspection myself because these guys are bigggg traders with a lot of top end cars. I just hope they don't make any more silly offers
    • Strange final response. They say that they are still investigating but they are giving you their final response anyway. Seems like a load of nonsense. Have you got a copy of what you then sent to the ombudsman? Anyway, for the moment although would like to know – it really is all for curiosity because as you have put it into the hands of the ombudsman it's probably not worth doing anything more until you have a reply. I would suggest that when you decide to spend this kind of money in future on a used car, that you understand exactly what your rights are before you make the purchase. When you buy anything – and maybe especially used car you should realise that you aren't only paying for the car, you are also paying for a bundle of consumer obligations which are intended to bind the dealer. You are paying for a vehicle which is of satisfactory quality and remains that way for a reasonable period of time and you are paying for any defects which emerge to be addressed and repaired at the expense of the dealer. We've already pointed out that by purchasing the warranty, they have effectively persuaded you to pay for something for which you have already paid. Very decent of you not to want to cause trouble in respect of defects which manifested themselves within the first few weeks. I have no idea why. For £78,000…. This you say that they were age-related problems – that is still no reason why those defects should have been there or why the dealer should not have been responsible for them. It seems to me that you have a clear case against the dealer/the finance company. We don't have many or any PCP purchases on this forum. However, it seems to me that the finance company is probably responsible for the condition of the vehicle because effectively you have bought it from them and to that extent it should be the same as HP. With a hire purchase agreement, it is as if you bought the vehicle directly from the finance company not from the dealer and it is the finance company which bears all the consumer obligations. I think the only thing you can do is to monitor the situation. Update us when you hear from the financial ombudsman and if you need to take the matter to court then we will help you. In principle it should be straightforward – but certainly there is a risk of a serious bill for costs if you lose. I don't see you losing. Did you say somewhere that the report suggested that the vehicle was unroadworthy? Have you got the advertisement for the vehicle? Does it make claims for the vehicle which are clearly untrue? And by the way, four hours away from you is what kind of distance? Have you read our used car guide? Have you looked at the video?
    • there's one in this thread.. i wonder if its the same, they seem to be identical regardless each time we have a thread with one Vehicle Control Services Privacy Notice, Brooke Retail Car Park, HA4 0LN - Private Land Parking Enforcement - Consumer Action Group  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

No product or refund!

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5950 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Bought a product from a company called gamesngadgetsuk who are on online company and a bit of a mystery as they seem to be a one man band along with other connected companies.


Anyway they took the money out my bank before they even had product in stock. I sent an email to cancel my order (i believe they a dodgy or a con) and have not been acknowledged yet. This was a week ago.

I have just sent them a reminder to say i have not had an acknowledgment and when will i recieve a refund.


I dont think i will get this money easy. I will i go about this. I have asked them twice no so if i dont get a reponse now what should i do. Can i go through small claims, and do i have to give them a certain amount of time to deal with my request.


It is a uk based company

Link to post
Share on other sites

hi jonny,

you say they are an online company. did you pay be paypal.

have you also tried trading standards.

the actual place that you got this companies details from, were they part of a group that is covered in case of loss.

Please note that although my advice is offered, you should consult your legal representative before taking ANY action.



have a nice day !!

Link to post
Share on other sites

Oh dear Jonny.


This type of 'business' are sold on e-bay and are a con.


The original seller of the business will put it up for sale on e-bay and provide false accounts to show how 'successful' it has been to sell it.


It is meant to be like a third party with no stock but they get a little commission on every sale.


This business was only registered at Company House in June 2007, so no accounts filed yet, and the website only has a mobile number for contact!


I'd guess the registered address is not theirs either.

Link to post
Share on other sites

You say they took the money from your bank- did you pay by credit or debit card?- If it's a con you may get help from the bank or the credit card company.

written entirely without prejudice to my whole rights and pleas in law and may not be founded upon in any proceedings.:lol:

Link to post
Share on other sites

Payment was taken through a third party. (like paypal) but is called protx


London based compnay.


They can trace the vendor for you.


e-mail: [email protected]


phone: 0845 1114455 (9am - 5pm, mon - fri)


You'll need: 1 - Vendors name,

2 - Transaction ID code (number on your invoice)

3 - Details of transaction.


I'm not sure they'll give you all the info you want but they'll contact the vendor and ball them out for you!

They offer much the same as PAYPAL so you may get some joy.

To open an account with PROTX the vendor would've given info that they wouldn't want you to know so...


Good luck.

Link to post
Share on other sites

Hi Jonny, all you have to do is send a letter via recorded delivery. State the following :


Dear gamesngadgetsuk


I'm making time of the essence and I am giving you 14 days to deliver the goods, otherwise I expect a full refund.


I give you 14 days for a response.


Also if you cant find his address then look in the T&Cs most small companies hide in there, usually near the returns statement.


Also check Companies House type in the traders name and see if they are a registered limited company. If they are then you can get the address from there.

If the above fails then contact your local Trading Standards office. Tell them you've sent the recorded delivery letter and given the trader 14 days to respond. They should be able to help you further....


You must give the trader 14 days to respond if thats what you've stated in your letter.


Hope this helps



Link to post
Share on other sites

Thanks guys.


I wrote another email yesterday morning saying i have reported it to police and recieved additional information about the company of protx. Also i was starting a small claims so they should be hearing from the courts soon.


Luckily checking my statement today i full refund was given yesterday. Not sure whether it was my email or just coincidance but im happy anyway.

Link to post
Share on other sites

  • 2 weeks later...

hi jonny,

i've been having my own issues with gamesgadgetsuk & started a new thread about it yesterday.

They're saying they'll refund me but i'm not convinced; i've read similar experiences on amazon forum, protx forum & money saving expert.

any info anyone's got about the company please post it or pm it for me as I dont intend to sit back & wait on this

Someone posted on amazon that they have admin in manchester but all the addresses i have are 2 in milton keynes & 1 in london- would love to know if they're in manchester as its nearer me & i stand a good chance of getting it back if its local

any help appreciated

also does anyone have a phone number for protx so i can ask them if a refund is in their system yet?

Link to post
Share on other sites

Hi i never heard anything back of them for about 2 weeks and had decided i had probably lost my money.


I sent them a final email explaining i had reported them to the police, trading standards, recieved additional info from Protx about the company and that i had started a small claims so they should be hearing from the courts soon.


Obviously i had not done this but i recieved a full refund the next day and a snotty email saying that they had incurred costs on my transaction and it will be them taking me to court.


I replied. "Go ahead as all i did was cancel an order that they never even had in stock. Something i was entitled to. Maybe with better customer service you would not be in this mess"


Funny how it took a threatening email to get my money back.


Stick with it and you should be fine. Good luck

Link to post
Share on other sites

  • 4 weeks later...
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...