No product or refund!

[jonnyb1978]

Bought a product from a company called gamesngadgetsuk who are on online company and a bit of a mystery as they seem to be a one man band along with other connected companies.

 

Anyway they took the money out my bank before they even had product in stock. I sent an email to cancel my order (i believe they a dodgy or a con) and have not been acknowledged yet. This was a week ago.

I have just sent them a reminder to say i have not had an acknowledgment and when will i recieve a refund.

 

I dont think i will get this money easy. I will i go about this. I have asked them twice no so if i dont get a reponse now what should i do. Can i go through small claims, and do i have to give them a certain amount of time to deal with my request.

 

It is a uk based company

[bazak1]

hi jonny,

you say they are an online company. did you pay be paypal.

have you also tried trading standards.

the actual place that you got this companies details from, were they part of a group that is covered in case of loss.

[Weird Al Yankovic]

Oh dear Jonny.

 

This type of 'business' are sold on e-bay and are a con.

 

The original seller of the business will put it up for sale on e-bay and provide false accounts to show how 'successful' it has been to sell it.

 

It is meant to be like a third party with no stock but they get a little commission on every sale.

 

This business was only registered at Company House in June 2007, so no accounts filed yet, and the website only has a mobile number for contact!

 

I'd guess the registered address is not theirs either.

[Douglas52]

You say they took the money from your bank- did you pay by credit or debit card?- If it's a con you may get help from the bank or the credit card company.

[jonnyb1978]

I paid by debit card.

 

Payment was taken through a third party. (like paypal) but is called protx

[flappy]

Payment was taken through a third party. (like paypal) but is called protx

 

London based compnay.

 

They can trace the vendor for you.

 

e-mail: [email protected]

 

phone: 0845 1114455 (9am - 5pm, mon - fri)

 

You'll need: 1 - Vendors name,

2 - Transaction ID code (number on your invoice)

3 - Details of transaction.

 

I'm not sure they'll give you all the info you want but they'll contact the vendor and ball them out for you!

They offer much the same as PAYPAL so you may get some joy.

To open an account with PROTX the vendor would've given info that they wouldn't want you to know so...

 

Good luck.

[Consumerised]

Hi Jonny, all you have to do is send a letter via recorded delivery. State the following :

 

Dear gamesngadgetsuk

 

I'm making time of the essence and I am giving you 14 days to deliver the goods, otherwise I expect a full refund.

 

I give you 14 days for a response.

 

Also if you cant find his address then look in the T&Cs most small companies hide in there, usually near the returns statement.

 

Also check Companies House type in the traders name and see if they are a registered limited company. If they are then you can get the address from there.

If the above fails then contact your local Trading Standards office. Tell them you've sent the recorded delivery letter and given the trader 14 days to respond. They should be able to help you further....

 

You must give the trader 14 days to respond if thats what you've stated in your letter.

 

Hope this helps

 

Consumerised.

[jonnyb1978]

Thanks guys.

 

I wrote another email yesterday morning saying i have reported it to police and recieved additional information about the company of protx. Also i was starting a small claims so they should be hearing from the courts soon.

 

Luckily checking my statement today i full refund was given yesterday. Not sure whether it was my email or just coincidance but im happy anyway.

[nocredit]

hi jonny,

i've been having my own issues with gamesgadgetsuk & started a new thread about it yesterday.

They're saying they'll refund me but i'm not convinced; i've read similar experiences on amazon forum, protx forum & money saving expert.

any info anyone's got about the company please post it or pm it for me as I dont intend to sit back & wait on this

Someone posted on amazon that they have admin in manchester but all the addresses i have are 2 in milton keynes & 1 in london- would love to know if they're in manchester as its nearer me & i stand a good chance of getting it back if its local

any help appreciated

also does anyone have a phone number for protx so i can ask them if a refund is in their system yet?

[jonnyb1978]

Hi i never heard anything back of them for about 2 weeks and had decided i had probably lost my money.

 

I sent them a final email explaining i had reported them to the police, trading standards, recieved additional info from Protx about the company and that i had started a small claims so they should be hearing from the courts soon.

 

Obviously i had not done this but i recieved a full refund the next day and a snotty email saying that they had incurred costs on my transaction and it will be them taking me to court.

 

I replied. "Go ahead as all i did was cancel an order that they never even had in stock. Something i was entitled to. Maybe with better customer service you would not be in this mess"

 

Funny how it took a threatening email to get my money back.

 

Stick with it and you should be fine. Good luck

[nocredit]

I'll give that a go thanks.

[Just~me]

Hi Guys,

 

Please check out my posting regarding your issues with GGUK.

 

Gamesgadgetsuk.com. Have you paid for goods not delivered.??

 

Regards.

 

Just~Me