power-ranger vs beneficail finance

[power ranger]

Goodmorning i am new to this site and would like to say 'HELLO'.

My selve and my hubby decided to consolidate two loans together and we wanted to know exactly what we had to pay each month on it. So on taking it out with bebeficial finance we explained that my hubby was the main earner and that i was in fact reg disabled.We told them that we wanted it on a fixed term(like on your morgage) we signed the paperwork only to be told two weeks later that they had mislaid the paperwork and that we both had to go back in to resign the new paperwork. Neither myself or hubby had any doubts that they had changed the paperwork, so just signed it. I know stupid, but we just presumed that they had indeed reprinted the first paperwork of again.. But now 7 mths later we had a letter to say that the monthly payment would be going up( inline with the base rate)

i called them and said that the payment should not be changing, as we had signed for fixed term payments, only to be told that in fact the second paperwork was in fact on a fixed term loan , but with varible interest rates... is there anything that we can do?????

I have spoken to the branch manager , but that was indeed useless..All he wanted us to do was to take the loan over further years.Not a thing we wanted to do...any ideas???????

[freakyleaky]

If you have a copy of the original documents you signed then you might have a case for the FSA to investigate but without any proof that they actually changed the original terms then I think you may well struggle to change the terms and conditions that you have now agreed to!

I will ask for more advice on this and get back to you.

[power ranger]

hi.. thanx for the reply.

I dont think that we have any of the orignal documents as they had to be sent away to the head office to be processed properly. Then about 2weeks later they called us to tell us that the orignal paperwork had got lost and could we pls go and sign the new paperwork. Well we had no reason to doubt them and stupidly presumed that they had just re-printed the same paperwork again...so obviously not, as it now shows.

I have spoken to the manager and he says that all he can do is to redo the loan agin but over alonger period...i think not!!!!!!

[shane5408]

Hiya,

 

i would also send a SAR to them, they are then required to provide you with all info they hold on you, even though they've admitted they lost the orignal docs something else may shed some light

 

kind regards,

shane