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    • I have looked at the car park and it is quite clearly marked that it is  pay to park  and advising that there are cameras installed so kind of difficult to dispute that. On the other hand it doesn't appear to state at the entrance what the charge is for breaching their rules. However they do have a load of writing in the two notices under the entrance sign which it would help if you could photograph legible copies of them. Also legible photos of the signs inside the car park as well as legible photos of the payment signs. I say legible because the wording of their signs is very important as to whether they have formed a contract with motorists. For example the entrance sign itself doe not offer a contract because it states the T&Cs are inside the car park. But the the two signs below may change that situation which is why we would like to see them. I have looked at their Notice to Keeper which is pretty close to what it should say apart from one item. Under the Protection of Freedoms Act 2012 Schedule 4 Section 9 [2]a] the PCN should specify the period of parking. It doesn't. It does show the ANPR times but that includes driving from the entrance to the parking spot and then from the parking place to the exit. I know that this is a small car park but the Act is quite clear that the parking period must be specified. That failure means that the keeper is no longer responsible for the charge, only the driver is now liable to pay. Should this ever go to Court , Judges do not accept that the driver and the keeper are the same person so ECP will have their work cut out deciding who was driving. As long as they do not know, it will be difficult for them to win in Court which is one reason why we advise not to appeal since the appeal can lead to them finding out at times that the driver  and the keeper were the same person. You will get loads of threats from ECP and their sixth rate debt collectors and solicitors. They will also keep quoting ever higher amounts owed. Do not worry, the maximum. they can charge is the amount on the sign. Anything over that is unlawful. You can safely ignore the drivel from the Drips but come back to us should you receive a Letter of Claim. That will be the Snotty letter time.
    • please stop using @username - sends unnecessary alerts to people. everyone that's posted on your thread inc you gets an automatic email alert when someone else posts.  
    • he Fraser group own Robin park in Wigan. The CEO's email  is  [email protected]
    • Yes, it was, but in practice we've found time after time that judges will not rule against PPCs solely on the lack of PP.  They should - but they don't.  We include illegal signage in WSs, but more as a tactic to show the PPC up as spvis rather than in the hope that the judge will act on that one point alone. But sue them for what?  They haven't really done much apart from sending you stupid letters. Breach of GDPR?  It could be argued they knew you had Supremacy of Contact but it's a a long shot. Trespass to your vehicle?  I know someone on the Parking Prankster blog did that but it's one case out of thousands. Surely best to defy them and put the onus on them to sue you.  Make them carry the risk.  And if they finally do - smash them. If you want, I suppose you could have a laugh at the MA's expense.  Tell them about the criminality they have endorsed and give them 24 hours to have your tickets cancelled and have the signs removed - otherwise you will contact the council to start enforcement for breach of planning permission.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Smile Charges returned today.. but...


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RESULT!

 

Sent the LBA (adapted to my personal style) on Friday and Charges returned to my account "ADJ. INTEREST" of £630.50 today.

 

I am so happy.... and would be glad to leave it at that... but...

 

The amount refunded did not include the debit interest which I detailed (another £44), and only included the charges from the opening of my account 3 years ago up until when I sent the first letter. How very crafty of them. When I sent the LBA 2 weeks later, there had been an additional £105 in charges (mostly "Commission unpaid items") on my current account because I was in a tight spot(no wonder). In fact since I sent the LBA this figure has gone up to £155.

 

I'm not bothered about them not giving me back the interest although I'd be delighted to hear any particular idea why this might be - i've read conflicting views on the forum about this and I'm a little confused.

 

Should I go after the £155? These charges were all made in the last 2 weeks which is taking the p*** a little I think, and morally wrong as they were blatantly exploiting my financial difficulty. I am self employed and sometimes wait a month or longer for payments to come in, that is one reason why I have got into difficulty and incurred these unlawful charges.

 

I want to go after the remaining charges, how exactly should I do this? In one way they have been very "co-operative" and I'm happy about the outcome, but I still feel aggrieved in another way.

 

Good luck to all of you behind me in the queue - stick in there - you'll win.

 

trianglehead

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congrats on getting your money back. I managed to get my daughthers back last week after the LBA. I have had several phone conversations with Smile and they have been very good. I would ring them Im sure they will return your recent charges

 

Perhaps they have seen the opportunity to steal a few angry customers from the other banks. In my recent dealings with all the banks they have probably been the easiest to deal with and seem to have realised that early resolution is better than wasting money on court fees etc.

 

Enjoy your money

7 actions in progress

 

amount refunded so far £6500

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I would try a phone call first too, but if that doesn’t work straight away I would just send another preliminary letter and start the process again.

Congrats on the success by the way.

The Consumer Action Group is a free help site.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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