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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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LBA from Optima Leagal Services*WON* DISCONTINUED BY CONSENT*****


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Yes,

Letter dated 8/11/07, looks like as standard letter quoting

"As far as our records show the Bank has complied with your request under Section 78 of the Consumer Credit Act 1974 in your letter dated 7 August 2007 when we enclosed the relevant documentation as they were then when you originally opened both your Barclaycard and masterCard Accounts.

 

At the time you applied for your credit cards the executed agreement was incorperated into the application form. You signed a credit agreement in the prescribed form which embodied the full tems and conditions of your credit agreement in accordance with the terms of section 61 of the Act. The prescribed full terms and conditions of your agreement were set out on the reverse of or otherwise incorperated into the application form and were specifically referred to in the credit agreement section which contains your signature.

 

In the case of the Creditor or Debtor signature box or signatures, The Consumer Credit (Cancellation Notices and Copies of Documents) Regulations 1983 state that there is no requirement for the copy of an Executed Agreement to contain any signature box, any date and signature.

 

The document forwarded to you is in the prescribed format under the 1983 Regulations prior to the 1 June 2005

 

Having complied with your request, both accuonts are enforceable in the circumstances therefore our collection and recovery policies are applicable to your outstanding debts.

 

Your concerns under the Data Protection Act Have been referred and you should by now have received the relevant respond from my colleagues regarding this matter."

 

Viano

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Hi Paul,

 

When do I file my defence, please, is it after they (the opposition) have had the fourteen days from the request for further information, sent special next day 12/12/07 delivery, which is on 27/12/07, or can we send it so it is received by the court on Christmas eve ?

 

By the way , having followed the thread, will the defence stay as was or will it be modified?

 

Viano

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Hi StoneLaughter,

 

The issue date of the Claim was 11 Dec 2007, I returned the acknowledgment on the 13th Dec 2007 so I don't have a date at the moment, have I ? AND I have just noticed that the 'Opposition' claims on the claim form a default notice was served on the Defendant on the 25/09/07, I have no knowledge of this as the only default notice was the one I sent a copy of to Paul

 

Viano

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Paul,

 

Being a little more clear headed now I have just re-read the defence, just a couple of points vis, in the conclusion 27 'I am not unable to prepare' and 30 is this the date of the signing of the application form ?

 

Viano

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  • 2 weeks later...

Hi Paul, Tom et al,

 

A good New Year to you all.

 

I managed to get a few days away, and have only just got back.

 

I hav'nt heard anything from the opposition yet, that is no more paperwork or anything, nothing from the court either, do I send the defence off now or wait as suggested until the last moment?

 

Viano

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OK People,

 

This is where it could get complicated, pleases bear with me. I received today a "Notice of Intended Litigation " from Moorcroft, now this is for the OTHER card on the application form. I sent Moorcroft a CCA request, as a precaution, on the 03/01/08, They received it "before 07.45 07/01/08". (Must have crossed in the post)

 

They are demanding "payment in full before the 12/01/08 or telephone immediately" - if not they will assume that I am purposely avoiding repayment of this debt and will take steps etc.

 

What to do please, is there an In Dispute bog-off letter that I can send to Moorcroft? Do I let this ride and wait for another claim from Barclays or what??

 

I told you Stonelaughter there would be more to watch!!!

 

Viano

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Hi team,

 

Received in this mornings post (letter dated 04/01/08-post date 07/01/08)

 

Barclays Bank Plc v Viano

 

" I acknowledge receipt of your defence. A copy is being served on the claimant (or the claimant's solicitor). The claimant may contact you direct to attempt to resolve any dispute. If the dispute cannot be resolved informally, the claimant will inform the court that he wishes to proceed. The court will the inform you of what will happen.

 

Where he wishes to proceed, the claimant must contact the court within 28 days after receiving a copy of your defence. After that period has elapsed, the claim will be stayed. The only action the claimant can then take will be to apply to a judge for an order lifting the stay"

 

A question, when does the 28 days begin?

 

Any comments?

 

Viano

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Hi Paul,

 

Re posts #134 & #135

I spoke to N'Hampton Bulk Centre today asking when the 28 days started, got the answer "If it is a full defence - 33 days from the date of the letter (from HMCS ie 04/01/08)". But if only disputing part of the claim, 28 days from the date on the letter.

 

Does that make sense?

 

Viano

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Hi Paul & team,

 

I don't know whether this is more ammunition, but, on or about 18 July 2007 I contacted the FoS about reclaiming credit card charges on this and another "alleged" account.

 

My paperwork is in a mess so the only answer I can find from Barclaycard is one dated 8/11/07 stating "As far as our records show the Bank has complied" etc. So the "alleged" accounts have been in dispute since that time!

 

On another point, I officially complained to my bank and to the FoS in June 07 about their performance, they have not complied with the Banking Code or the FoS standards. The Point is I am now getting "letters" from their DCAs, Should I point out to them on the CCA requests that these accounts are in dispute an are the subject of inquiry by the FoS?

 

Viano

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