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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Who Is Right


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Hi

 

I wonder whether anybody can tell me who is right and who is wrong - i do not intend taking anything further but this is just to satisfy my own mind.

I recently changed banks and forwarded my new bank a/c details to my manager - I checked and double checked and I KNOW that i sent the correct details - however - this is not the issue -----I noticed on pay day that my wage was not in my a/c and checked it against my pay slip and they had put a digit out on the numbers....they told me to go to my bank to sort it out....I went in twice and rang umpteen times - each person that i spoke to said that my employers have to sort it by putting a trace on it and it will go back to them......they had sent my wage to a totally invalid a/c. my employers cared little and spent over a week of trying to sort it - eventually i was told yet again to go into my bank and sort it....a manager in there was disgusted that they were making me do the leg work and that they had not issued me with a cheque whilst they sorted it - .....

Nw 2 weeks later they have finally done what i told them at the beginning and put a trace on it and it went immediately back to them so they could put it in my account...I have been told it is my fault - my banks fault because they were sitting on the money etc......I believe what my bank has told me - that my employers have to put a trace on it and request it back....which they eventually did...who is at fault my bank or my employers....i was left two weeks unable pay my road tax - had to borrow money from my family to pay my large direct debits it has been a nightmare...

I would be grateful to know who is right or wrong....

thank you so much

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If you can prove 100% that you gave the correct details then the company is at fault. You could claim any charges etc for late payment to them.

If my comments have been helpful please click my scales

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