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hsbc hell!!!!!!!


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HSBC are basically telling you that if you try and put in a claim to refund your charges, they will log the complaint and deal with it once the OFT test case is over and done with.

 

As lattie has explained above, the easiest way to get the info regarding the charges that they have levied from your account, is to register with the online banking facility. There you will be able to access six years worth of statements. Just register using the link on Lattie's post and then you will receive a unique ID number to access your account online.

 

As for timelines for the OFT case, nobody knows for sure how long this will take. It is due to start in January 2008.

 

If you go through with your claim eg send the preliminary letter, wait 14 days, send letter before action, wait 14 days and then file a claim through the courts, your claim will most probably be stayed (this means it will be put on hold until the outcome of the test case with OFT). In some circumstances eg financial hardship or if you are on benefits and they have been taking penalty charges from these benefits, then it may be possible for you to lift the stay.

 

if you have any further questions, just ask.

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