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    • UK citizens will be subject to the same rules as other Third Country Nationals. Keir Starmer to warn of 'major disruption' risk ahead of new UK-EU border checks | ITV News WWW.ITV.COM Ministers will announce measures to try to blunt the impact of the changes, writes ITV News Deputy Political Editor Anushka Asthana. | ITV National...  
    • Oh I see! thats confusing, for some reason the terms and conditions that Evri posted in that threads witness statement are slightly different than the t&cs on packlinks website. Their one says enter into a contract with the transport agency, but the website one says enter into a contract with paclink. via website: (c) Each User will enter into a contract with Packlink for the delivery of its Goods through the chosen Transport Agency. via evri witness statement in that thread: (c) Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency I read your post at #251, so I should use the second one (and changing the screenshot in the court bundle), since I am saying I have a contract with Evri? Is that correct EDIT: Oh I understand the rest of your conversation. you're saying if I was to do this i would have to fully adjust my ws to use the consumer rights act instead of rights of third parties. In that case should I just edit the terms and stick with the third parties plan?. And potentially if needed just bring up the CRA in the hearing, as you guys did in that thread  
    • First, those are the wrong terms,  read posts 240-250 of the thread ive linked to Second donough v stevenson should be more expanded. You should make refernece to the three fold duty of care test as well. Use below as guidance: The Defendant failed its duty of care to the Claimant. As found in Donoghue v Stevenson negligence is distinct and separate to any breach of contract. Furthermore, as held in the same case there need not be a contract between the Claimant and the Defendant for a duty to be established, which in the case of the Claimant on this occasion is the Defendant’s duty of care to the Claimant’s parcel whilst it is in their possession. By losing the Claimant’s parcel the Defendant has acted negligently and breached this duty of care. As such the Claimant avers that even if it is found that the Defendant not be liable in other ways, by means of breach of contract, should the court find there is no contract between Claimant and Defendant, the Claimant would still have rise to a claim on the grounds of the Defendant’s negligence and breach of duty of care to his parcel whilst it was in the Defendant’s possession, as there need not be a contract to give rise to a claim for breach of duty of care.  The court’s attention is further drawn to Caparo Industries plc v Dickman (1990), 2 AC 605 in which a three fold test was used to determine if a duty of care existed. The test required that: (i) Harm must be a reasonably foreseeable result of the defendant’s conduct; (ii) A relationship of proximity must exist and (iii) It must be fair, just and reasonable to impose liability.  
    • Thank you. here's the changes I made 1) removed indexed statement of truth 2) added donough v Stevenson in paragraph 40, just under the Supply of Goods and Services Act 1982 paragraph about reasonable care and skill. i'm assuming this is a good place for it? 3) reworded paragraph 16 (now paragraph 12), and moved the t&cs paragraphs below it then. unless I understood you wrong it seems to fit well. or did you want me to remove the t&cs paragraphs entirely? attached is the updated draft, and thanks again for the help. WS and court bundle-1 fourth draft redacted.pdf
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sky -> Lowell -> Red -> Scotcall!


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Hi, my first post here. I'd like to summarise the situation I'm in and hope that someone can offer me some advice as to how to get out of this loop of DCAs I find myself in.

 

In 2000, I had Sky installed in a previous property to where I live now - the installation fee was £60. The installation was poor to say the least and additional equipment that I had requested to view Sky in a second room wasn't installed. The Sky box also kept freezing. I therefore contacted Sky (within the 'cooling' off period) and asked them to remove Sky from my property. This should have resulted in my £60 installation fee being refunded. I then got dragged into the nightmare that is Sky's customer services. They continued to charge me after they had removed the equipment - and during one phone call I was told that I was still viewing Sly programmes (rather difficult without a Sky box or dish)!! I eventually got that side of things sorted but I couldn't get the £60 refunded as they conveniently couldn't find my confirmation letter for canceling the agreement.

 

I therefore contacted my bank - First Direct - who refunded the £60 to my credit card once I had explained to them what had happened. And that was the end of it as far as I was concerned. Untill I received a phone call a few years later from Sky regarding the £60. By now, I'd moved home but had kept the same phone number. I explained what had happened - I even gave them my new address in case they needed to contact me again (I didn't want post not reaching me) - and was told I wouldn't hear from them again.

 

In July 2005 I received a letter from Lowell saying they had been instructed by Sky to collect the £60. I phoned them immediatley and after again explaining what had happened, I was asked to contact Sky to ask them to contact Lowell to confirm that I didn't owe the £60. This I did and Sky told me they would email Lowell.

 

I then heard nothing until June 2007 - again from Lowell - which said that the debt had now been sold to Lowell and that Red Debt Collection Services had been appointed as collection agents. They were threatening a 'home' visit.

 

Again I phoned and explained what had happened. I contacted Sky again and have a contact name of someone there who once again confirmed that I do not owe this money and that they would contact Lowell/Red.

 

I also spoke to one of these free legal advice services who advised me to email Lowell/Red to dispute the fact that I owe this money and to tell them that I would not entertain a visit. I was also informedof the statute limitations act 1980 and the 6 year rule.

 

Lowell eventually wrote to me in July saying they would contact me again once they had investigated.

 

Yesterday I received a letter from Scotcall Debt Collecting Services - so it's starting all over again with yet another DCA!!!!!!!!!

 

I have sent a similar email to Scotcall - and am awaiting a responce.

 

I just want to get this ridiculous situation out of my life. But it seems that if one DCA doesn't get anywhere - they just sell it onto another.

 

Any advice as to how I get out of this - other than pay the £60 which I do NOT owe!!!!??????

 

Apologies for length of summary - but wanted to try and get all facts down!!

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Ask Sky For It In Writing For Your Own Personal Proof Or To Email To You Whilst On The Phone With Them.

Then, Copy Letter Or Email To All The Dcas Who Have Contacted You To Remove All Data About You. Then If Anymore Dcas Come Along, Ask Who Sent Them (ie Lowells Or Scotcall) Then Sue Their Arses For Illegally Using Your Data.

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Ooooh, nearly the same as me, except I got Scotcall before Red!

 

Listen, don't waste much more time on these morons. I found out at my expense (well, not literally! :-D) that they are not interested in your side of the story or that you don't owe it, all they want to do is get you to pay up.

 

Just respond with this letter:

 

"I don't acknowledge any debt to you or any other company you purport to represent. Furthermore, the alleged debt you are pursuing would be statute-barred."

 

Send this if you must. Or just ignore them. They can't touch you and they know it. Every time you re-open the dialogue, they just see it as a further chance to get under your skin, and a weakness as it shows you don't know your rights. ;-)

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Exactly Bookworm - they are not interested at all in what I have to say!!

 

And thanks for your comments groovychickmum (great name!) - I've just phoned Sky and of course they can't trace any of my records as it was such a long time ago. But they have given me an email address of [email protected] to write to.

 

I'd like to be able to ignore it - but my preference is to get rid completely!!

 

I just need to think about what I say to Sky!

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