OK thanks for your reply. Is it your opinion that court action is not the way forward? I have two very well written letters ( my partner wrote them) that we have already sent to Thomson. We could send these on the the appropriate person. What is your opinion money wise? Myself I'm wanting a full refund, full refund of expenses and compenstion for loss off a holiday and suffering.

I haven't. But then again I wouldn't know how to do this..

That is probably only half of the points worth making. Although I did forget a major one, I tripped over a bolt stuck out of the ground in a walkway in the dining area, broke my front tooth, twisted my knee and bruised my side. Do I have a case in small claims and what do I claim for? James.

I have made numerous formal complaints already with no success, I have also complained to abta with no success. Is court action the next step and if so how much can I claim from them. I will try to keep this to the point. Booked a holiday to Tunisia all inclusive, me my partner and 12 month old daughter. We booked the destination based on the short flight 2h35m and a transfer of 20 mins. This was incredibly important as my daughter was an awkward age, very difficult to keep her occupied and she had recently stopped breast feeding so food stops very important. The flight turned out to be 3h35m and the transfer 45m. I know delays can always happen but there were absolutely no delays, the pilot actually announced we were 10 mins early. Thomson simply advertised the time wrong and still do! There was more mis advertisement ie: photos of a lush indoor pool which turned out to be a pay as you go spa pool, the actual indoor pool was tatty run down and small. Again another main point of booking as we have the 12 month old. We had numerous service issues but I know these are a bit subjective. We had problems like only 3 (broken) high chairs for the entire hotel. The cot that was provided on arrival was very dirty and had about 5 of the upright bars missing, I had this swapped with an hour of arrival. It was swapped for a brand new one. My daughter slept well for the first two nights, on the third she slipped though the bars legs first and ended up hanging by her her head/neck. Luckyly I heard her crys and woke to save her, the rep the next morning actually laughed and asked if I had photos of her allegedly slipping through the bars!!! No other cots were available so you can imagine how we slept from there on. I'd had enough so I paid for a hotel swap, the rep passed me a brochure and said pick one. After explaining I had chosen this hotel and failed so I asked that she used her experience in the area to choose a hotel for us that provided a/c, facility's for my daughter and food that would suit my daughter. We then moved to a new hotel on day 4 of 7, it didn't have a/c even though the brochure and rep said it did! It was very hot at night! Apologies for the way this post is bashed out, I am on my phone and have lost all my text once already. If I think of anymore major points I will add them below. James.

My experience was a little different to yours. It was partially mis advertisement and partially accident/incident. I tripped over a bolt in a walkway and broke my tooth/bruised my side/ twisted my knee. My daughter fell through the bars on her cot and was left hanging by her head/neck. The miselling is the part that I believe I will be best basing my claim on as this can be proven the easiest.

Great post jasotired. I'm about to take court proceeding against Thomson. I have a great list of problems that we had with our 'holiday'. I'm at the point that I have twice complained to Thomson formally, complained to abta and I have just received a final fobbing off from Thomson. I will complain once again to abta to see what they recommended following this I expect I will have no option other than court. Have you followed all the procedures yourself jaso??