Hi, I put in two claims with Halifax, one for my CC and one for 2 loans. I received phone calls from the two separate departments within 2 days of each other approx 6-7 weeks ago. I had my claim upheld for the CC and have received the payment but haven't heard anything else regarding the loans. I left it until it reached the 8 weeks and then phoned them but the woman on the phone wouldn't tell me anything, she just kept saying that they were still investigating the claim and that they would contact me when it was done. She wouldn't tell me why it hadn't been dealt with or where it was up to so I requested a call back from a supervisor, which I have never received. Where do I go from here? Should I contact them again or go straight to the Ombudsman? Thanks

Hoe do I check it's the right amount without all my old statements. I have just received the cheque today. They did send me a letter first saying the amount of PPI I had paid, the interest charged because of it and then the 8% on top. I didn't have the CC for too long, between 2 & 3 years and I never had a balance of more than £1500 on it. My offer was for £185?? Thanks

Hi, Just wondered if anyone has any experience similar to mine regarding separate claims with same bank. I have today received a letter from the Halifax upholding my claim for PPI on my credit card, its not a massive amount but I'm just happy and surprised that they are paying out as I wasn't expecting them too. I have also got a claim in with them for 2 personal loans from around the same time, my circumstances and reasons surrounding the claims were the same but I know that a different department are dealing with it as I received separate phone calls, are they likely to uphold my claim for these too or is there a chance they'll still reject this one? Thanks

I just remember when I took out the loan and what I was told at the time and also I did have have some documents relating to insurance for the loan, however I have then got rid of most documents before the whole thing of claiming back PPI started, wish I had kept everything now but didn't think I'd ever need it.

Ok thanks, so if I send off the SAR and they say they haven't got any details because they have been destroyed does that mean there is nothing I can do? Or would I still be able to take it to ombudsman as I have the account number? The loan was repaid late 2003

Hi, I took out a loan for £4000 with Yorkshire bank in 2002. I have recently put in a claim for PPI. I have the account number and I know the details of when it was taken out, which branch and roughly when it was repaid. They have come back to me and said as it is older than 6 years they no longer have any details other than the loan number I provided them with so cannot do anything more unless I can provide them with the original loan agreement which I no longer have... ..Is there anything I can do now or is that it? Is it worth going to the financial ombudsman? Thanks