I contacted them on the day my payment was due. I think other people have connected them closekg before the due date too. b

Hi, I emailed first of all but after a few hours called them. The guy I spoke to emailed the link to there I & e form. I filled this in offering 12 equal payments but it rejected this and did they wanted payments of 300 ish each month even though I did not have that left on the form. I rejected this then emailed them my first letter to the address there I & e came from and within an hour had the reply accepting 12 equal payments and my account page also shows this. Was very worried about phoning but decided that three person I would speak to has no personal interest and if they gave me hassle then i would hang up and deal only be email. worked out OK in the end and I wish I done it months ago ! B

This is the same situation I found yesterday and I also agreed 12 payments. 1 day in arears and same frozen balance. Seems the thing to do is default, phone them and get the I&E form, complete it then either accept their offer or reject it (as I did) and email them. In my case they came back that afternoon with an offer of 12 equal (within pennies) payments.... All info is emailed to you and displayed on your account page...

WOW ! Just had a reply from Wonga : Our aim is always to help you settle your loan as quickly as possible and acknowledging difficulty in repaying is actually half the battle, so we really appreciate you getting in touch and discussing a repayment plan. Whilst we cannot enter into a new agreement, I am happy to confirm we will accept your payments against the original agreement according to the plan below. Also, as a matter of our entire discretion we will freeze interest as long as the plan is maintained, because we are keen to help you settle the balance. Promise Date Repayment Amount 05 Mar 2013 £128.71 05 Apr 2013 £128.71 05 May 2013 £128.71 05 Jun 2013 £128.71 05 Jul 2013 £128.71 05 Aug 2013 £128.71 05 Sep 2013 £128.71 05 Oct 2013 £128.71 05 Nov 2013 £128.71 05 Dec 2013 £128.71 05 Jan 2014 £128.66 Please Login to the MyAccount section of the site to review and verify your plan. Don't worry if you have forgotten your password as you can request a new one at the login page. Once logged in and having verified the arrangement, you can keep track of your payments at any time. You can also add a debit card, or choose your primary card, from where we'll take payments unless agreed otherwise. If you miss a payment which has become due under the plan, the full remaining balance under that plan will become due and payable to us and will be automatically collected from your debit card. We may also make further attempts to collect the money from your debit card, or any other card you have chosen, either in one payment or in several amounts on a continuing basis until the amount you owe us is repaid. We therefore encourage you to stick to the Checked my account and it is in place !! They do mention paying by card so I have asked for all bank details to ensure I can pay by bank transfer in time and if need be I can use one bank account with only the money required to pay wonga every month by debit card - although I would prefer bank transfer ! So glad I done this as it was such a burden seeing my wonga loan every month for most of last year ! Any more communications from Wonga I will post here so everyone else can read my experience to the full, as I have read other peoples, which gave me the confidence to do this ! Thanks all

Hi all, Been reading on here for a while and decided to deal with my Wonga debt. I have a debt of £1416 including interest which was due today. I have cancelled the CPA and reported my debit card lost and my bank account is empty. I have emailed wonga asking for a plan over 12 months - 1st payment of £41 then 11 equal payments of £125 starting in March and they have not replied. I did call today and was sent the I&E form which I completed and they said the payment plan they would accept was about £334 a month even though there was nothing like that left on the I&E ! I emailed [email protected] and some other email addresses with my proposed plan again. I should say in my proposal I asked to pay by bank transfer and requested their details and said I would make my first payment after a plan had been agreed. Is there anything else I should be doing or can do just now ? Should I keep emailing my plan everyday until I get a response ? What are the best email addresses and phone numbers to use for wonga ? Thanks, B