Hi Nicola I too am having problems with this group. For what it's worth i have carbon copied my emails to the heads of all departments listed in the corperate page. Not sure what this will do but it wont hurt to highlight the inconsistancies of details received from the customer relations department. Bad publicity strikes much harder than good one would like to think. Next step will be standing outside the shop and telling their customers how rubbish things are when you need help. Thanks Mick

Thank you very much for your advice, much more helpfull than the money making rubbish that comes from the ryanair/poundshop attitude of the electronics world that i am trying to deal with at the moment. Will give it a try next time it comes out of the box.

Thank you

Hiya Paul, Thank you for your reply. I am still not happy with your response and would like to take this further. It is no longer about the money (although ringing your software support line at £1.50 per minute stinks). It's about your company have supplied a printer that is not working correctly, by removing the software i have no way of knowing if the machine is broken or software is faulty. So i am £10 out of pocket for having my printer checked then could be another £30 out of pocket by ringing your helpline................It makes this a very expensive printer indeed!!!!!!!!!!!!! Can you please let me know where faulty printers are returned to? Would it be Kodak? would it be your insurance company? or would it be the biffa bin at the back of the shop? If it so important for the printer to be returned with the origional software disk (by the way the software was for an older model) then surely it would not be an option to remove it from the replacement printer's box in the first place then there is no question either way of blame for not having correct or corrupt software. Regards Mick

Hiya Paul, Thankyou for your quick response You may have seen this issue before as i did post it on your facebook page with no response. I also did email customer services and received a response fairly quickly (2 days) but sadly not a satisfactory one. Dear Mr xxxxxxxxxxxx Thank you for your email dated 22nd June 2012. I am sorry to learn about the problem you have experienced with your printer. The store would only provide a free of charge resolution if a hardware fault was found with the printer. As the fault was deemed to be caused by a software issue you would be charged for this as all warranties only cover hardware faults. The store had supplied the printer software, as you have confirmed, but had to send that back to Kodak, along with the printer as you had not returned the original software disk. Your complaint has been logged under our case reference CCxxxxxxxx Thank you for taking the time to contact us and please accept my apologies that I am unable to assist you further in this matter. Kind regards, Dear Customer services As i feel the need to write to you again you will have guessed that i am not satisfied with your response regarding my printer. Your whatever happens policy seems to contradict your actual policy. Surely loosing a software disk is classed as a mishap as is an accidental breakage to equipment. "Instant Replacement Instant Replacement gives you 3 years’ protection and applies to most products between £20 and £150. If your product develops a fault or breaks down, even as the result of a mishap, simply return it to the store with your receipt for a replacement on the spot!" Nothing is mentioned about software nor does it exclude printers even in the small print. Are you sure nothing can be done to resolve this situation? Regards I don't see this as a very good attempt at resolving the issue do you? I have much better things to do with my time than getting involved in an email arguement over a £70 printer. Regards Mick

Can anyone clear up a small but very annoying problem for me please. I had my printer replaced under the whatever happens policy and could not find my software disk when returning the broken printer so the software from the new printer was removed from the box to be returned with the broken printer. (i have no idea why they want software for a broken printer that is clearly no use to anybody else) I took the printer home, dowloaded software as instructed by currys, used it to print some airline tickets then put the printer back in the box as it is very seldom used. Three weeks later went to use the printer and it would not work on it's wireless setting i uninstalled and re installed the software twice as instructed by the store (via the Kodak website) and as it wouldnt work so i then returned it to the store. I was told if the printer was at fault it would be replaced but if it was a software issue i would be charged up to £10 for the engineer to check it out. Software problem it was and i was charged the full £10. The problem is that i was not supplied software for this particuler printer so i dont have a base to start at. Its all very well downloading software from websites but it has cost me £10 to get no further forward. I have emailed customer services and had a bog standard sorry we cant help you reply. I dont think this is very good customer service it does not make you want to go back and shop there again