Ive resolve the issue now after a few months... i got in contact with the chief executive's office and they were disgusted and sorted it out within a day, with voucher for a brand new product of my choice. if your sturggling... then looks like the top is the way forward... cheers guys

Ive resolve the issue now after a few months... i got in contact with the chief executive's office and they were disgusted and sorted it out within a day, with voucher for a brand new product of my choice. if your sturggling... then looks like the top is the way forward... cheers guys

hiya, just a quick one... i bought a kinect game for the kids yeterday and its awful... they cant get on with it at all so i was wondering no its been opened, would i be able to return the item to be swapped..?? or would it be a tough luck scenario..??

i just wanted info on exclusions with claims... but it appears the information im looking for is not documented anywhere where i should be able to find it... therefore it cant exist. i was told theres a "sleeper" from the date the cover is taken, to when you can actually make a claim.

just trying to find some info from the t&c's about claims etc.

When you buy the cover, Is all the mumbo jumbo they staple to your receipt the complete T&C's ...? Could someone please point me to the FULL T&C's many thanks

Hiya. Ive been having one hugh headach with the currys whatever happens cover. My darling 2 year old for some reason decided to cover my sons laptop / sofa / floor with washing up liquid. God knows why, so i grabbed my sons laptop to clean it... wiped it down and sat it on its side to drain off. about an hour later i tried to power it back up and it was dead... After a quick panic, i remeberd i had this amazing cover that i bought knowing accidents would happen with the kids. so i phoned currys to tell them and they said to drop it in store to be sent off. so this i did, and a couple of weeks later the unit was returned, not fixed. I was told to send a letter to the Investigation department.... I was a bit confused and no one on the whatever happens line could really help me. only saying that aparently some of the screws were rusted and that it must have had the damaged caused more than 10 days ago. then i was told that the damage found didnt match what i had told them..? so after a week i phoned up currys to chase the letter and to again query what had they found.. as i told them it was washing up liquid. the guy i spoke to said he would look into it for me and phoned the repair team. when he came back to me he said the damage cause was not coverd by the manufactures warrenty and this is why it wasnt fixed. i informed the person that i had the extended cover plan, he checked this up for me and made a few enquierys and came back to me telling me they had made a mistake and that i can return it to store to be fixed. So i did. i chased it up a few times and it was awaiting parts for quite a while. Then the parts arrived, so after a few days i phoned again and was told that the unit had AGAIN been sent back to the investigation team and i would have to wait while they decided... AGAIN. So i chased it up a while later and the person on the phone phoned who ever to find out what was happening. then she came back to me saying they have just said that the unit WILL be fixed, and that it should be on its way home in the next 7 days. So after about a week i phoned up again, thinking that it should be on its way back now... and was told that they were deciding if they were going to repair it or write it off. I phoned back a couple of days later and was told that they were NOT going to repair it now and that the unit was being returned to me UNFIXED. What the hell is going on..? and where do i stand..? ive just phoned currys to get details off their system and a very helpful chap has emailed me the main parts... ive put the dates below. unit bought : 9th Nov cover bought : 27 dec 2011 unit taken in : 21st jan returned to me un repaired : 8th feb told to take the unit back in : 21st feb returned to store : 22nd feb awaiting parts : 2nd march parts arrived : 17th march sent back to claims : 21st march told it was being fixed : 26th march told it was being written off : 30th march told it now wasnt being fixed : 3rd April Can anyone advise me..?? Many Thanks in advance Dan