Hi all, I really need advice on this, well the story starts in May a letting agent called "Fraser Knights" has shown us a property which we liked and decided to take it. Firstly they asked us to make payment of £500 for the holding deposit as the property was getting refurbished they asked for a week time to moved us in the property, we agreed to it. So, we supposed to be moving in on 8th of may but on 5th of may I have received a phone call from the letting agent saying that I have to make the full outstanding amount for the property (upfront rent and a month deposit total £2025) otherwise the property will be given to someone else and they said someone will come to your home and pick up the money and I did asked them that the person who will come to pick up the money is he bringing the contract and receipts, etc., with him? they said Yes. When the guy came to my home to take the remaining amount he only give me the receipt and said that the agreement is ready and has been sent to landlord for signing. I was ok with that but then when I called them up on 8th of may to get the keys for the property they said the landlord has given that property to someone else. And when I asked for the refund they said they will do it but its gonna take 21 working days due to the company policy. Still I kept patience and said ok, they sent me confirmation of refund and mentioned in the letter that I will get my money back by 11th of June as the letter was dated 10th of May. Now today is 22nd of June but still I haven't received my money back. Since 11th of June I am keep emailing them and calling them they keep telling me 'Oh sorry the refund processed on 11th of june so give 3-5 working days to reach your account' then I waited another week.. haven't received any money again called them they said 'oh sorry it processed on 14th of june please allow 3-5 working days'. I really dont know what should I do in this situation. I do have receipt of payment for £2025 I do have confirmation of refund requested I do have an email from payment department that refund processed on 14th of June What I can do for it..???? someone please advise me as its really frustrating now that I have waited nearly 2 months and still haven't received money from that agency. plus the stress I had to look for another property as I had given notice to my previous landlord. Please someone advise what to do.??? Thanks guys, Zia