Thanks so much IMS x

It is very confusing, the first loan was 2005, the middle loan was 2005 and the last loan was 2007, I would have though the interest on front loaded PPI would have been more ?, I do have the original loan agreement for the middle 2005 agreement which states PPI, that was a joint loan though and not just in my husbands name.

What about the interest on the PPI and what about the loan (middle one in picture) that states £0 on PPI and I have a document with the PPI shown ? I thought they could only offset against notified arrears ?

Tried to upload picture of letter but it is too small, not sure how to get it actual size 2nd one may work ? Welcome 2.pdf

This is very confusing and could do with help with composing a letter to send to the FSCS who have just upheld a complaint on mis-sold PPI on a Welcome loan, the loan is still active but not in arrears and FSCS want to pay the PPI award towards the remaining balance of the loan, furthermore there doesnt seem to be any 8% interest added in the calculations. This is a claim that we put in for my husband, in total he has had 3 loans with them, 2 in his own name which were made up of the initial loan and a few years ago we got in money trouble and Welcome forced him to refinance the loan over a longer term again putting on PPI, the 3rd loan they have included on the compensation calculator they sent us was a secured loan which was in both of our names (and I owe NOTHING to Welcome) which has £0 all the way down on the calculations implying that it didn't have PPI, I have a all the orginal PPI documents from that agreement and it did indeed and a lot of PPI on it. So what do I do next ?, 1. The loan isnt in arrears so how do I stop the FSCS offsetting agaisnt the balance ? 2. What about the 8% interest ? 3. The 3rd loan is marked at having no PPI but I have the PPI documents here and that was in a joint name so if they do admit miss-selling on that policy can they offset that against my husbands existing loan even though it is in joint names and I owe then nothing ? If someone lets me know how I can post up a copy of the letters I am willing to do so, I dont have a scanner but can photo them and edit out personal data. Thanks in advance

I spoke to the FOS on the phone and they said they wouldn't take it on as a complaint

I am in same situation with Welcome, I took out a loan 3 days before they were registered under the guidelines, they won't pay out and FOS won't take it on.

I asked Barclays to reconsider my claim, they have now asked me for proof that I had sick pay and life insurance etc from my company (which I did) but I have no copy of my contract as it was 12 years ago and the company I worked for has been taken over many times since then and don't hold a copy of my contract, I can get a letter from them stating the benefits in brief, would this be acceptable do you think ?, Barclays are driving me mental, this was front loaded PPI and they are trying all sorts to get out of it.

Thank you, I will do this tomorrow and let you know how I get on.

I had a claim with Welcome that they say is not valid as it was taken out in 2003 and apparently they were not regulated then.

As you know from this thread I got my PPI claim rejected and eventually received the letter when I got home today, enclosed with the letter was somebody elses loan agreement, all personal details, bank account details, signatures etc etc, should I flag this to them or just leave it ?

That's exactly the same as I was read today by Barclays. they say they have sent the letter but I have't got it, they also go onto say about the person who sold me the insurance has no other claims against them blah blah.

Got a overview of the letter that Barclays have sent me as forced them to read it to me, basically standard rejection letter, one thing they do say though is that the person that sold me the policy hasn't had any complaints against them !! how random is that

I am sure the PPI was cancelled when it went into the DMP, but the outstanding balance wasn't reduced so they haven't paid any refunds on it. I have seen a news article today where Barclays are rejecting more and more claims and forcing people to go to the FOS who are then taking 12 months to pay out the FOS are then finding in favour of a huge amount of the consumers, (think it was 90+%) . I am wondering if this is just a delaying tactic by Barclays so the profits for this year don't actually look that bad as anything they reject now they know is not going to come out until at least the next financial year ?,

Put in a claim to Barclays for miss sell of PPI on a loan I took out in 2000, the loan was for £12k and the PPI was front loaded and was another £6033.00 my actual loan total was £18,033. I at the time had 12 months cover from work and was told by Masterloan that I had to take the PPI for the loan to be accepted, this was all done over the phone at the time. I sent in a claim to Barclays, hadnt heard and the 8 weeks was up so phoned them today and they say that my claim was rejected but they won't tell me what the letter they sent says and it hasnt arrived with me 2 weeks after they sent it. The loan went into a DMP in about 2004 but I had made 4 years full payments before it went into the DMP, I have paid it nearly all off within the DMP and there is about £900 left to pay. My question is how can they reject a £6k front loaded PPI claim ?, I have no idea what the grounds of rejection are as I havent got the letter and they wont tell me, what do I do now please ?

Very confused, had a loan back in 2003 with Welcome Finance with PPI on it, sent a PPI complaint questionaire to Welcome Finance, they have written back saying they cant trace my details so I have phoned them and they have told me that the loan was sold by a broker 'Independent Finance Corporation' so they obviously do have my details. I don't have the orginal loan agreement but I have the loan account number etc and when I orginally called Welcome they gave me the Insurance policy number, but now they are saying that I have to put my claim to Independent Finance Corp, I don't even know who they are, I remember going into a Welcome Finance office to sign this agreement so not really sure what is going on. How do I proceed now and how do I contact the Indepenent Finance corporation ? Many thanks in advance for your help.

I wonder if anyone can help, I am going through my parents paperwork inspired by all the success stories on here but have come up with a situation that I didn't expect. My parents took out a Mortgage in 1991 which seems to have been sold to them by Allied Dunbar, the actual Mortgage was with Bank of Scotland, they had to take out an 'Adaptable Life Plan' with Allied Dunbar which was held as collateral security by the Bank of Scotland for the Mortgage. The payments on this were £250.83 per month. In November 1999 the Mortgage was paid off in full and I have letters from the Bank of Scotland stating this, my parents then proceeded to cancel the 'Adapatable Life Plan' with Allied Dunbar and asked for a surrender figure. Allied Dunbar wrote back and said to proceed with the request they needed the notice of re-assignment from the Bank of Scotland, this is where the trail stops, it seems my parents didn't ever get this and Allied Dunbar have never paid them the surrender value of the policy. My Nan had just died and all sorts going on so can't really blame them but I would like to see if I can get the policy paid to them, I know it is them that were at fault so it isnt really a complaint I need to lodge against Allied Dunbar but how would I go about trying to reclaim this back for them ? Thanks in advance

Still not received the offer letter from HFC but have sent my SAR and have been in touch with the FSA to check things out, the FSA have indicated HFC are within rights to pay Robinson Way the money from the PPI claim, so even more confused now. I have it in writing from Robinson Way, (not obviously said anything about PPI claim), that they own the account in full and it was purchased from HFC in 2007, they have also confimed there is no arrears on the account (it is is payment arrangement) HFC still have my account balance showing as the same as when it when it to RW, ie I have been paying it for 5 years but HFC have no record of this, they just have the balance outstanding at the time of sale. To clarify on my CRA the agreement is shown as RW, what is worrying me more than anything is the comment that HFC made to me on the phone when I first called them stating they will buy the PPI part of my loan from RW and pay off that and the arrears with the money that was due from my claim.

Oh My Gosh, this is a mess isnt it, are HFC always this bad ?

Two entries as the one for HFC (shown in completed loans)says: Hfc Bank £ 0 06/12/2007 Satisfied The Robinson Way one shows as active on my CR

OK sent off the SAR, will hopefully get the PPI offer letter tomorrow, will post it up as I said so I can get comments, one final thing that is worrying me, HFC and Robinson Way are not the same company are they ? Thanks so much and if I get this then will send in a donation for all the help

I cant get a balance off HFC as they say they are only buying back the PPI amount which is what they say I will then owe them, ie, they will buy back £3k of the loan, my claim will give £3K and they will just take the £3K. The balance on the CCCS statement is £13837.28 outstanding and showing £6004.36 being paid off, HFC have said it will come off my Robinson Way total as they will be buying it back. Thank you so much for all your help, I will scan letter in as soon as it arrives. This is what it says on Noodle about HFC: Hfc Bank £ 0 06/12/2007 Satisfied

HFC Doesn't show on file, just Robinson Way. HFC said they buy back the PPI part of the debt from Robinson Way and then pay it off with the money that was due on the PPI claim. Staying off phone now promise, will come on and PM you both the letter when it comes.

Thank you , if HFC sold the debt to Robinson Way for under the face value of the loan then I still owe money to HFC ?

Ok will look into doing the SAR, would it be alright for me to PM you when I get the letter etc with the offer ?, I am very confused by all this. You are amazing with your help though, thanks so much x