So; Monday - Receive £15 "Goodwill" credit in post, no covering letter. Kayla Vodafone/Ombudsman team calls to offer second hand phone which I decline. She says £15 is for network issues? Tuesday - Having emailed all the above hear from James who confirms that as I have declined their resolution we await the Ombudsman. Same day Lee calls to confirm this. Thursday - Receive a reply to my letter sent to Customer services 02nd JAN to say sorry for everything, my account has been credited £15 and I need to visit the point of purchase to get a new handset!! After all this time you would of thought she had at least read my letter properly. This is only what I have been trying to do since NOVEMBER!! Its quite simple in Nov I had a phone that worked - it had issues - but it worked. After 3 unsuccessful attempts to repair it thanks to Vodafone I now have a phone that doesn't. I have been in store on the phone and written 4 letters since new year. Only this week have I had any response from Vodafone, seemingly thanks to this site and clearly they are not equipped to deal with any kind of issues and require the help of the Ombudsman. Diddlysquat

Thanks Lee, will look forward to hearing from you. Maybe coincidence but just heard from Vodafone who offered me a second hand phone, prior to going to Ombudsman stage. Sadly I didn't buy a second hand phone so am not prepared to accept that. In the meantime thank you Conniff, more than happy to send a few emails. Diddlysquat

Vodafone/communication???? Not in the same sentence!! They appear to be ignoring me regarding a complaint I have with them over faulty HTC Desire C purchased from them. Long story - short! - Phone been in for repair 3 times each time coming straight back with a different fault, although was told after 1st repair I had been issued a "Brand new" handset. - As all repairs unsuccessful and heading for a 4th requested replacement or refund, but as phone now over 1yr basically told to get stuffed. Pity they seem to have forgotten they issued me a "New" one…………..but hey ho still get stuffed! - No-one in 2 stores I visited could give me Complaints address and referred me to website. - So referred myself to website and wrote to store and Customer services and again hey ho I have been ignored. - What silly billies, I did include the Ombudsman in my complaint and I know the sales of goods act and all that is on my side and if my next stop is the small claims court so be it! I started with Vodafone 20yrs ago with a Sony mars bar?? and have always gloated how good the network is especially when friends have been climbing mountains and hanging from trees, looks like I shall now be joining them!!

Hi did you pursue? In the same boat here. Been 9 months having a bathroom fitted, 3 lots of fitters, 3 rip outs and now we are looking at a 4th! Told them not to come back but can't get them to pay for someone else to do it. Am sick of it all options are go to furniture ombusdman, court or with hold payment.....possibly all 3!!