Many thanks to date people, the problem I have is the local store sent out the kitchen guy to design the kitchen who was absoultely first class. I couldnt fault him. i forgot to mention earlier that this kitchen was supply only by a B&Q centrallised system. It was not delivered by the local store and wasnt to be fitted by the local store. Therefore my complaint cannot really be about the store. The complaint is really about the call centre that organised the deliveries, so my question really is whether or not I should write to the individual call centre thats been giving stress or their head office or their complaint department?? once again, Cheers for the help so far

Thanks Gyzmo Do we know what B&Q are like when it comes to compensation etc? Are they fair/poor/generous etc?

Hi all Newbie here! Firstly I would like to say hello and have already introduced myself in the Newbie section. Some comments would be appreciated on the following:- I am drafting a complaint about the delivery of a B&Q kitchen, I`ll skip the detail but there are a number of issues I am complaining about, the essence is about the poor communications of their delivery call centre which resulted in non-delivery etc. Considering I have never complained to B&Q before, could anyone advise whether with B&Q the best tack is to write to the call centre manager, or their central complaints department. Kindest Regards Need Help21

Hello everyone! A newbie here, just wanted to drop in and say a big hello! Cheers Need Help21