Will do! PS can I donate to this site without using paypal?

Sorry for my misunderstanding. I am not sure if I will be able to get the pictures soon am wondering what to do re latest letter - post 21 suggests I read the 2012 act requirements to note in which ways the letters wording have been non compliant. but also to post again when they write. I am unclear whether I should be responding to their latest letter and if so how. Thanks

I followed the link to DCA letters in the post above and looked at the 21st one. Sorry please clarify!

Just confirming it is the letter requesting confirmation of assignment I should be writing?

Thank you so so much!! Will keep waiting till I hear again.

Thank you again. I haven't responded and have now received the attached letter from Debt Recovery Plus Ltd. Advice please! Smart parking debt recovery letter p1.pdf Smart parking debt recovery letter page 2.pdf

Sorry, it doesn't but that's how people talk about the charges they've received from them relating to this car park.

Sorry the scan version doesn't seem to be expandable but I have the photos on my phone and can zoom in. Also terms and conditions are apparently on their website. The other info I have is that I believe the land there is owned by TFL and managed by NCP

Unfortunately I wasn't able to get to the car park after all. Googling this particular car park to check any signs there seem to be lots of difficulties with it - lots of people with tickets getting fined, people being fined because the machine which asks for number plate doesn't work etc etc. I am aware that I haven't made any response to the pcn at all and am concerned if that may cause a problem. wondering whether I should write the letter ericsbrother suggests in the last sentence of the post of 25 Aug? I will attach a screen shot of the pic I took off google street view but don't suppose this will help!

Thanks. Hope this is helpful. scan hillingdon stn terms and conditions.pdf

Thanks (again). I will be visiting the area again this weekend and will try and get photos of all the signage to post up next week. The saga continues and I'm so grateful for your help.

I took some photos of the signage but can't seem to upload them. Is it because they are jpg files and if so how do I convert them?! Am trying to find out who owns the land. It's particularly annoying as I could have parked right outside the entrance to the station for free at that time of night!!!

Thanks. Hopefully I have uploaded it successfully now. Smart parking 2.pdf

Hi, any advice re the above? Thanks Here is the full text of the rejection of my (ill considered!) appeal. Schoolgirl error to have done that I now realise. I am also attempting to upload the redacted original ntk Dear Ms xxxx Re: xxxxx issued at Hillingdon LU Stn (ANPR) on 29 June 2017 to vehicle with registration mark xxxxxxx Thank you for your recent correspondence regarding the above notice number. We have considered the case carefully and have decided to reject your appeal on the following grounds; The Automatic Number Plate Recognition service has recorded that the parking session for your vehicle was not paid for within the stipulated time. It is the responsibility of all motorists to ensure that when they enter a car park that they have understood the terms and conditions of signage at the site and anticipated any potential delays. You have stated that your vehicle was not parked as you did not leave it; however, for the period that the vehicle remained on site, you were making use of the facilities provided by NCP and as the vehicle was on site for a period longer than the stipulated 10 minute grace period a parking session fee was due. The Terms and Conditions of which our services are provided are clearly displayed on entrance and throughout our facilities, including the requirement for motorists to ensure valid payment is made within the stipulated time. We are confident that all signage and the PCN are compliant with all industry standards and to the British Parking Association's code of practice to which we subscribe. You now have the following options; Pay the Parking Charge Notice at the discounted amount of £60.00 within 14 days. Please note that after this time the Parking Charge Notice will increase to the full charge of £100.00. Payment can be made: * Online, by visiting https://www.ncp.co.uk/pcn * By sending a cheque or postal order, made payable to National Car Parks Ltd to: National Car Parks Ltd. Notice Processing, PO Box 839, Northampton, NN4 4AL. * By Debit or Credit card (except American Express). Please call 0330 088 2902 and have your card details and the information held in this letter to hand. Alternatively, you can make an appeal to POPLA - The Independent Appeals Service. If you wish to make an appeal to POPLA the forms are available on the website at www.popla.co.uk. The verification code you will need in order to appeal to the Independent Appeals Service is 4.... Please note that if you opt for independent arbitration of your case you will lose your opportunity to pay the discounted offer and the full amount of the parking charge will apply. Your appeal to POPLA must be made within 28 days of the date of this letter, any appeals to POPLA made after the 28 days will not be assessed. The independent adjudicator is unable to waive the parking notice because of mitigating circumstances and a decision will be based on facts and evidence only. If you have any trouble in appealing or cannot access the website please contact us on 01604 625 622. By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above. If you choose to do nothing, we will seek to recover the monies owed to us via our debt recovery procedures and may proceed with Court action against you. Yours sincerely, Notice Processing Team National Car Parks Hillingdon station parking charge notice.pdf

Hi thank you so much. I couldn't see any of these posts while I was away so pleased to be reassured now. I have looked at the post of the letter to the Clacton cagger and it is the same as mine. I have managed to scan a redacted copy to my computer but can't work out how to upload it to this site (sorry!). I will come back to this thread if I get a letter before action, as suggested. I will also check out the progress of my other private parking ticket thread a bit later. Very grateful to you all.

Thanks. Been having trouble with getting internet access whilst away but don't see any responses to my 2(!) pcn queries recently. Have I missed something.

Date of infringement: 29/6/17 Date of NTK: Posted 6/7/17 date notice given 10/7/17 Date received: not sure but before 14/717 Does it mention schedule 4 of The Protection of Freedoms Act 2012? No Photographic evidence: one photo of my car entering with date and time below but printed so small I can't read it even with my glasses on! Have you appealed? Yes. Sorry I can't post it as I don't have a copy but I did admit I was there in the carpark just waiting to pick up my son whose coach broke down and was delayed as had to wait longer than promised. It was around 8pm and I could've waited in street for free. But I thought this was a safer place to wait. I never got out of the car and didn't see notices. Did you get a reply? Yes by email. Here it is : Thank you for your recent correspondence regarding the above notice number. We have considered the case carefully and have decided to reject your appeal on the following grounds; The Automatic Number Plate Recognition service has recorded that the parking session for your vehicle was not paid for within the stipulated time. It is the responsibility of all motorists to ensure that when they enter a car park that they have understood the terms and conditions of signage at the site and anticipated any potential delays. You have stated that your vehicle was not parked as you did not leave it; however, for the period that the vehicle remained on site, you were making use of the facilities provided by NCP and as the vehicle was on site for a period longer than the stipulated 10 minute grace period a parking session fee was due. The Terms and Conditions of which our services are provided are clearly displayed on entrance and throughout our facilities, including the requirement for motorists to ensure valid payment is made within the stipulated time. We are confident that all signage and the PCN are compliant with all industry standards and to the British Parking Association's code of practice to which we subscribe. You now have the following options; Pay the Parking Charge Notice at the discounted amount of £60.00 within 14 days. Please note that after this time the Parking Charge Notice will increase to the full charge of £100.00. Payment can be made etc Who is the parking company? NCP Where exactly? Hillingdon London Underground Stn Appeals body: POPLA Thanks again.

Any more advice on whether I need to pay this now it's clear it's an underground station?

1 Date of the infringement 21/7/17 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Parking charge notice dated 27/7/17; it doesn't say "notice to keeper" anywhere on the letter. 3 Date received 31/7/17 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] no 5 Is there any photographic evidence of the event? photos of the car entering and leaving; they have typed times under each picture 6 Have you appealed? {y/n?] post up you appeal] not yet Have you had a response? [Y/N?] post it up 7 Who is the parking company? Smart Parking 8. Where exactly [carpark name and town] Havens Bank Retail Park Exeter For either option, does it say which appeals body they operate under. It says POPLA Can I add that we did not see any signs about paying for parking. It was pouring and we parked near the entrance to the bowling. We have looked on Google maps street view at the car park and it seems that the signs are designed not to be seen. We have just looked at the bowling alley facebook posts and they tell people that it is now a paying car park - clearly they don't think the signs are noticeable. Given that the charges are low (£2) and apparently the bowling alley refunds this, there would be no reason not to have bought a ticket! We are off on holiday in a few hours and don't want to stress over this! Do I need to appeal within the 14 days? I can do it from abroad if necessary. Thank you!

Hi whilst getting advice about a different ticket, my husband now received one from Smart parking. We were away for a weekend somewhere we don't know and parked outside a bowling alley. Didn't even occur to us we'd have to pay (even in London we don't pay in such locations!) It was pouring we rushed inside without looking at notices. Is this another dodgy private company or not? As we are going away this Thurs need to deal with it asap. Many thanks.

Yes it is an underground station

Thank you for your reply. It was at Hillingdon underground station. I am not sure if it is railway land although it is at the station. I am going away on Thurs so need to make a decision whether to pay quickly. Very grateful for your input.

Hi a quick question please. I waited in an ncp station car park when collecting someone from a station. didn't get out of the car but unfortunately my passenger was delayed as his coach broke down was there about 20 mins or perhaps a bit longer. didn't buy a ticket as I was just waiting in what I thought was a safe place. could just have easily waited on the street as it was in the evening. was shocked to receive a ticket by ANPR recording me arriving and leaving the car park. appealed but it was rejected have to pay £60 (rising to £100 if I delay payment for any reason including appealing to POPLA). I was wondering whether there are views as to whether it's worth appealing. I didn't see any signs about waiting but admit I was in their car park in their rejection of my appeal they say I was using the facilities and they have a 10 min grace period which is apparently stated at the exit and entrance. Would appreciate people's advice/suggestions. Thanks

Thank you I will try this.

I originally went to council dump, not realising what it was. They wouldn't take it & gave me the details of the local private one so it seems the council won't take it. Rang the environment agency who just said it was all private now.