DSGi store policy states that prior to delivery and 28 days after delivery, the goods may be returned or the order canceled for a full refund. If the goods are canceled after delivery then the delivery charge cannot be refunded, the goods must be unopened, unused and in their original packaging, unless of course faulty, which falls outside the scope of this topic. This is a company wide policy enforced both on and offline. DSG don't stock custom built PC's so they won't be a custom job. Long and short of it, your entitled to cancel your order at any point before delivery, the manager is just trying to keep your cash in his till. I'd suggest ringing the helpline on your reciept, tell them to contact the store and instruct them to give you a full refund and cancel the order, make sure you get a reference number and the name and team number of the person you've spoken to. Go into the store armed with this, if they still refuse to give you a refund I'd suggest asking them to ring customer services, if they refuse to ring them, ring them yourself on a mobile and make the manager speak to them if he refuses he'll look very bad in the eyes of the rep your speaking to and you should have no problems getting them escalate it to the medics team. Once your done get the manager in question's name and if possible, rank, and write a detailed account of how he has broken company policy, and how unprofessional he's made himself and his store look.

umm.. go into store, with your reciept and ask to cancel the order. Obvious really.

Yes they remember perfectly well who they're there for.. themselves, the public are just cattle to be farmed for cash. Anyway, the goods were delivered late, and I'm pretty sure they'll have a getout clause in their terms and conditions for that one so I think your gonna be stuck complaining. As for the installation, ring them and get them to confirm the installation wasn't completed, they'll have a record for their insurance records of the job. Then ask for someone to come complete the job asap, if they refuse head to the shop for a refund. Should they refuse a refund it'll be LBA time me thinks.

You have no chance in hell of getting actual cash money back from currys, as legaly they don't have to remburse you in cash, in nearly 4 years I've been with the company, I've never once seen someone get a cash refund outside of 28 days. Secondly the 21 day rule only applies to people with extended guarantees, if you took one, give them a ring, tell them the 21 days is up and ask for vouchers to be issued. If you can give them an email address it'll save you waiting for the post when they issue them.

Is that a serious question? A washing machine is required to maintain hygene and in doing so your health and well-being, becoming ill or having no clothes to wair is a massive inconveniance for obvious reasons. A TV is required for nothing more than entertainment, it holds no value from a "required to live" standpoint. The very fact some people choose to live without TV's shows that unless someone is addicted to it, they cannot be massively inconvenianced by not having one for a short time, maybe over longer periods of time and factoring in the loss of attached appliances you could consider yourself to be inconvenianced. Don't get me wrong, I'm not defending their wait times, I know being without a TV can be really fustrating, especialy around christmas. All I'm saying is your case would stand a much better chance if you were to wait out the "Reasonable period of time" as most shops define it (aka 28 days), then hit them with court action.

With all due respect, I would urge you against taking this to court. I don't think a judge would look kindly upon you classing not being able to watch TV as "Significant inconveniance" unless you'd gone the full 28 days most stores use for repair estimates. I mean if your washing machine was broken and you couldn't wash your clothes, or a computer you needed for work broke, I'd understand, but a TV?

Ok, firstly, yes they will want to collect the TV, examine it, verify that what the engineers report contains is correct, they can hold your TV for about 28 days to repair it. The engineers report will need to be posted off to either head-office in hemel hempstead or to the customer service center in sheffield, via recorded delivery. The store have absolutely nothing to do with SOGA claims, they can't issue or assist in them at all short of offering advice. Secondly, DO NOT pay for a repair yourself without prior written consent from the company that they will remburse you. Otherwise they could just turn around and claim you gave them no opertunity to effect a repair that was cost effective to them.

Under either law the onus is on you to prove the items were defective at the point of purchase, so you'll need to pay for an independant engineers report on the TV. You should then grab one of the many sale of goods act covering letters from the boards, fill in the details and bundle that and a copy of the report off to currys head office in hemel hempstead, or to their customer service center in shefield via recorded delivery. You have six years from the date of purchase to claim under the sale of goods act, also currys don't have christmas shutdowns, we only get christmas day off.

To be honest, if your gaming, get a desktop, even the most powerful laptops struggle to deliver decent frame-rates especialy at your current price range. And their portability is negated by the fact the battery lasts next to no time at all while gaming, therefor requiring the mains charger. Desktops are easy to upgrade, give you more power per pound. Obviously you can't carry one around, but at least your games won't be horrible and choppy.

Anyway, if I could be so bold as to shunt this thread back on it's rails. Great job with the program, as some people know already I do tend to lurk these forums and keep tabs on how things are going on the brighthouse front. So massive high-five to those involved in the program, it was horribly damaging to brighthouse's reputation, and I'd be very interested to see some before and after figures reguarding canceled OSC and DLC and how much their profit margins have dropped as a result. Nikki you came across as inteligent, dignified and very calm considering they've been robbing you of so much additional cash over however many years. I'm sure I'd have had problems keeping my cool especialy while showing off the items I'd bought. Could I just finish by saying how ironic I find it that the only brighthouse employee willing to speak to us on here, is not only going against everything brighthouse have been trying to forcefeed us about them valuing their customers, by practicaly saying they shun inteligent programming for soaps, but also has some of the poorest spelling and grammar I've ever seen, on any message board, ever. Seriously, if your computer is giving you issues (didn't get it from work did you?), type it up in word or openoffice, spell check it and keep hitting the save button every so often. Once your done copy and paste it into the reply box and post as usual.

No idea, although I'd strongly urge against you buying anything refurbished from currys. Refurbished = 3+ repairs for the same fault so they've been forced to exchange it over for the customer and resell it.

So the laptop is £450 yes, thats well over the £250 lower limit for credit.

Christmas gift?

Ok, I'm an employee for the company, so I do see this alot. While your contract is with currys the company relies on the various different suppliers to provide us with details of what to do with their products in the event of a return. Most supplyers tell us to test the product then return it to 7800: Central Returns, or tell us to ring our own call center to arrange for repair/uplift and replacement etc. In the case of dell (and to a lesser extent samsung's smaller products) they give specific instructions that the store or customer must ring to arrange a repair/replacement with them. They give a seperate number for both the store and customer lines. The customer line staff won't speak to stores and the store line staff won't speak to customers. Now the problem is, the store line is poorly staffed, I was waiting for almost two hours the other day to get through to the store line. The customer line takes about 15 minutes, but won't speak to store employees. Hence why they requested you ring dell yourself. Unfortunately the store is stuck between two legal obligations, the customers sale of goods act rights, and the manufactorers right to attempt repair in a way he sees fit. Believe me, I've raised this with head office and dell, alongside several other stores, it seems dell are just being bloody awkward. As far as you being removed from the store, none of us could really comment on that without actualy seeing what happened first hand.

With all due respect, let me give you a few pointers. 1: Do not take out your fustrations on the store staff, they are not mastercare, all they are responsible for is sending and recieving your package. They can't issue vouchers, and can't write your TV off or repair it. So not only is being angry with them pointless, it's actualy damaging because they won't want to help you. 2: As far as an engineer goes an operator will only send an engineer out if the fault can be repaired in your home, if the bloke on the phone believes this isn't possible he won't offer you an engineer. Obviously it'd be pointless them wasting your time and having an engineer called out only for him to say there's nothing he can do and it'll have to be collected anyway. Anyway, it's over the 28th day, give mastercare a ring, and quote the 28 day rule, they should send you a letter with a voucher code to go buy a new tv.

The terms of your original coverplan agreement stand. The company have 28 days as per the agreement to repair or replace your TV before they must issue vouchers for an exchange.

I see, now had you said that in the first place, I wouldn't have assumed you were yet to confirm with PCWorld that this new issue is related to their previous repairs, and would have just recommended SOGA to begin with as it seems PCWorld do want to play hard-ball. I don't think recommending SOGA to people is a bad thing, I just believe that as with any legalities you stand on much better footing using it as a last resort, should it have to go to court, you can safely say you were reasonable and tried all other options with a company before having to waste their time. Anyway, if you browse around the forums or do a quick search for a SOGA template letter. Get a report (not a repair) from an independant engineer stating the fault is inherent with the TV or related to previous repairs, this should cost you around £30 - 50. And bundle the two off via recorded delivery to their head-office in hemel, or customer services in sheffield, you should hear back from them arranging to collect the TV for repair.

Warantee periods are worthless? Ok, so you'd prefer it that every time anyone wanted to return an item, they'd have to pay for an engineers report, and deal with the head-office of a company via recorded mail. It's a slower and more time consuming process that should be left until a company is trying to wash their hands of a situation. Sorry if I sound harsh here, but the last couple of topics I've posted help in, someone has jumped the gun and climbed on the SOGA bandwagon before even considering any other more suitable courses of action. I can understand sticking up for consumer rights, and sticking it to these companies. But please, shouting SOGA to everyone who posts up here for help as some kind of "one-size-fits-all" solution before even considering any less strenuous options for the OP, is kind of lazy.

Is the fault the same as the one you reported in the last repair? If so it's still covered under warantee as you reported the fault during the warantee period.

Do you have any proof that any drop in product costs is directly related to any budget or service cuts in after sales or is this just wild speculation?

I was just reading through this as it relates to a situation I was in not so long ago with currys. Any news on the outcome ibfern?

True, but technicaly, if you start quoting legalitys to a member of staff, they are well within their rights to tell you to go discuss it with the litagation department. As they aren't authorised to discuss legal matters on behalf of the company. Also it's best not to get the backs up of the people your seeking help from. Get the staff on your side and they'll fight tooth and nail on your behalf.

Quoting law is all well and good, but he's hardly about to start claiming sale of goods act breaches before even telling the retailer his item is faulty. Anyway, on your reciept wallet there should be a customer service number give them a ring, they'll do some basic diognostics over the phone, if it's a problem they can fix (i.e. Settings) then they'll get it sorted without you even leaving your home. If they deem it a fault, they'll give you a reference number, head into your nearest store with the TV, they'll give it a quick test then ring samsung for an authorisation number and swap the TV straight over, or offer you a refund as it's within 28 days from the date of purchase. It's probably best to go down on a weekday to avoid ques. If you can't get the tv in the car, head down with just your reciept, they should arrange to have a new one delivered, and your old one collected. Just for clarification, when they say "we'll exchange or refund if the item is unopened and unused" they mean if the item is in working order, you have 28 days under their policy within which to get a straight exchange or refund if an item is faulty, after that peroid they will offer only a repair unless the TV is beyond repair.

Ah right, missed that bit. Yeh that info only applies to currys.

Under the whateverhappens guarantee they have 21 days from the day the fault is reported to repair or replace the TV. So get on to them and quote the 21 day rule, tell them you want the TV written off and replacement vouchers issued asap as the terms of your whateverhappens contract state.