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    • Thank you fkofilee First question: what do I do if Monzo close my account? I need an account but no one will touch me with this marker against me. Is there anywhere/any other option that I have if Monzo close my account? MCB is My Community Bank?  Yes What Category of Marker do you have? This is what it says on the Cifas SAR: Application date: 07 December 2023 Date recorded: 09 April 2024 Expiry date: 09 April 2030 Cifas Case Identifier: 15435315 Product relating to the application, proposal, account or facility: Personal Loan – Unsecured Facility: Granted Case type: Misuse of facility Reason(s) for filing: Evasion of payment Financial Loss Value of Loss: £5000.00 When did you raise the complaint? Last night via email Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan? I can prove that I had to buy a new washing machine, I have my pay slips showing the emergency tax code and a letter from the tax office after I had spoken with them to get it corrected and of course I can get a copy of my vet bill. And all of this was in the first 2-3 months of 2024.  I panicked. Stupid I know and as you say, I have learned the hard way and I am not in any way denying anything that I have done wrong, but it just feels a bit unfair.  It is what it is I guess and if I have to have it on me forever then so be it. I am just so worried about the bank situation 😕    
    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
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Cera vs RBS


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Story so far:

 

Did all me letters to the bank claiming £3800 ish and had an offer of £102.10 (not sure where they came up with that figure). Anyhow, started proceedings on Money Claim Online, they acknowledged within the time frame then defended at the 11th hour and now I have a letter from Cobbetts requesting "Further Information".

 

Also received stuff from court stating that it has been transferred to my local court with a copy of the letters that they sent me. I haven't had an AQ though.

 

Have done a response letter to Cobbetts based on various bits of info I've pulled from forums but me questions are:

 

a) Why haven't I had an AQ - I thought you got one as soon as they filed defence.

 

b) In my response to Cobbetts, do I include - as they have requested details of charges - my spreadsheet INCLUDING interest?

 

Am getting dead scared about things now and would appreciate any advice I can get.

 

Thanks in antic.

 

Cera x

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Could someone please look over the reponse I've put together:

1. In your claim you state "the Defendant applied numerous default charges to the Claimants account”.

2. Please provide the following particulars in support of your claim:

2.1 To what account(s)(giving details of the account name, number and sort code) were the charges applied.

All letters sent to your client clearly stated my account name and number. However, for clarification, they are as follows:

Account Name: xxxxxxx

Account Number: xxxxxxx

Sort Code: xxxxxxx

2.2 In relation to each charge please identify (a) the date when the charge was charged; (b) the amount of the same; © the reason(s) given for the charging of the same

These have also been provided on numerous occasions however, I have again enclosed a spreadsheet detailing all charges, dates and details as per statements. I am also entitled to claim interest at 8 per cent per annum from the date when charges were first applied to my account until a judgment is made. This has been included on my spreadsheet.

2.3. In relation to each charge, please clarify the following: (a) is it the case of the Claimant the same should not have been charged? (b) if yes; please explain why the Claimant contends that the same should not have been charged? © If no; is it the case of the Claimant that the same should not have been charged this amount? (d) If yes; please explain why the Claimant contends that the same should not have been charged in this amount and identify the sum the Claimant contends should have been charged; (e) If no; please state the Claimants case.

 

In response to Para 2.3

(a) Yes, the Claimant should not have been charged an amount above the true administrate cost incurred by the respondents.

(b) The Claimant alleges that the charges are Penalty charges and are irrecoverable at common law. The precedent for this was Dunlop Pneumatic Tyre Co Ltd v New Garage and Motor co Ltd [1915] AC 79.along with Murray v. Leisure play [2005] EWCA Civ 963 It was held that a contractual party can only recover damages for an actual loss or liquidated losses.

© The Claimant should have been charged the true administrative cost.

(d) The Respondent has asked what the Claimant should have been charged. To answer this Claimant will need a break down of the administrative costs incurred by the defendant in applying the said charges.

3. In your claim you state that “[the] charge is deemed to be a penalty”

A charge is deemed to be a penalty if, in reference to the case Wilson v Love in 1896, it does not reflect the true cost of an item.

4. Please provide the following particulars in support of your claim:

4.1 Please specify the clause(s) pursuant to which the charges were applied.

4.2 Please specify whether the charges applied were due to breach of contract by the Claimant

4.3 Please identify in each case the particular breach of contract (by reference to appropriate term(s) of the contract) that the charge related to.

In response to the Paragraph 4.1, 4.2 and 4.3, made by the defendant the Claimant will not be able to responded to these until the Claimant has disclosure and inspection of documents as the Claimant will be requiring a copy of his contract with the defendants.

5. In your claim you state that the charges are: “a breach of the Unfair Terms in Consumer Contracts Regulations 1999”

6. Please specify all of the facts relied on by the Claimant in support of the contentions in paragraph 5 above, and in particular please identify the contractual provision(s) that the Claimant alleges are invalid by reference to the Regulations.

In response to Para 5 and 6 the respondents seem to misunderstand this point, the responsibility is on the defendant to prove that their terms are not contrary to the Unfair terms in Consumer Contract Regulations, however once the respondent has sent a breakdown of their administrative costs and a copy of the contract to the Claimant. The claimant will be happy to point out the contractual provision(s) that the claimant alleges are invalid.

If the defendant requires any further information, the Claimant will be happy to provide this once the discloser of documents/information has been dealt with by the court, or the defendant has provide the requested information.

 

 

Again, thanks guys - any time I can help anyone with anything I will.

 

Cera x

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  • 2 weeks later...

OK so, I've had no response from anyone, but I thougt I'd keep you informed - had to respond to Cobbetts by 17th April and still, as of now, had no response from them. CC'd the letter to the Court also.

 

Will post if I get a reply from Cobbetts...

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