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    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Can a PPC (claimant) refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Clydesdale Bank **SETTLED**


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Hi Patricia,

 

Mine is just over £1000, and i got a cheque through the post for half the amount, just after I had issued court proceedings. Of course I have not accepted it, and I will hold out for the full amount. I also have just received a full refund from Sainsburys of £100. Not alot, but every penny counts as far as i can see.

 

Let me know if you have any questions, its probably best to start your own thread as well

 

Stef

Spanish Holiday Rental - 10% off BAG and CAG Members

www.rent-in-spain.org.uk

 

 

Progress so far:

 

Yorkshire Bank - LBA 26/07/06 £1001.00 - £500.50 offered and rejected

RBS Credit Card - Settled £200.00

Sainsburys - Settled in full £100.00

JD WIlliams - Settled in full £50.00

Argos Card Services - £98 - offered £60 and rejected.

Abbey Mortgages - MCOL 2nd October - Deadline 21st

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Hi Stef

 

Thanks so much for that - just found the 'Letter Before Action'

Not used to this kind of thing...

It's great to know that this site exists and that people actually offer support and help! Will be sending off the LBA once I've read through a few more postings. Especially the ones where Y/B have refunded! feel a bit wary though, I must admit..asking for so much dosh back!

 

will keep you informed - Patricia

Hi Patricia and welcome. Can I suggest that you start your own thread so we can all follow your progress, and if there are questions you have that aren't answered in the FAQ's we can try and help you out.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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YEEEEEESSS!!!!! Massive congrats to you - I've been away for a while and THAT has made brilliant reading!

** I AM NOT A LAWYER, PLEASE CONSULT A QUALIFIED PROFESSIONAL IF YOU ARE IN ANY DOUBT **

 

I have successfully claimed against: "MBNA, Capital One, Bank of Scotland & Clydesdale Bank"

 

The Consumer Action Group is a Self-Help website, Moderators & Site Helpers offer advice on a voluntary basis. Please spend time reading the FAQ's, and other cases relating to your bank before starting your own claim

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Well Done with your WIN SR7133.

 

Just out of interest ........

 

Did you respond to the counterclaim ?

 

Have been following for some time and correct me if wrong.but if the claimant does not respond by means of defence to the counterclaim within 14 days then they can enter judgement on the claimant.

 

Can you advise .

 

Thanks

 

MF5

 

By the way this is in small claims court in England I think .

 

Does this apply in Scotland as well?

Halifax Bank plc £1573 settled 19/6/ 06 :D

 

Abbey National PLC

Settled in full £1,754 15/9/06 :grin:

 

Halifax Credit Card £441.63 settled in full 27/10/06 :-)

 

 

Mortgage Express ERP

Pre letter 10/7/06

LBA 27/7/06

MCOL issued 6/9/06

Court Date Feb 06

Lost in court costs awarded £7,500PAYPAL [email protected]

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Maroonfox/

 

I think that there may be a difference in the two legal systems but in short the answer would be no. Betwen the Preliminary and Full Hearing, Clydesdale Bank offered to settle for a smaller amount but when I rejected this they came back with the full amount + interest etc. Had this not occurred then I was going to Court to present my case - I had no information about responding to their counterclaim but I will find this out if I get to this position again. Now claiming refund of charges from Clydesdale Bank for £1780 which were incurred between 2002 and June 2005 and will take this up in £750 "bites" (keeps it in the Small Claims Court where expenses are capped at £75)

 

Best of luck with your claim.

Royal Bank of Scotland - Settled - Full Amount

GE Money - Settled - Full Amount

Tesco Personal Finance - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Pre June 2005 Charges - Settled - Full Amount

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SR7133,

 

Thanks for your reply.

 

Really glad I bought the small claims procedure guide book ,by P Pearl.......

just found this on page 54.

 

Quote

 

'Warning: with effect from 2 May 2000 a defendant can obtain judgement in default of defence to counterclaim in Small claims cases':x

Looks like YB are trying to pull a fast one on me as I would have totally missed this..........I have to defend this within 14 days .

 

Done it today.

 

Better start a new thread on this one.

 

Regards

 

MF5

Halifax Bank plc £1573 settled 19/6/ 06 :D

 

Abbey National PLC

Settled in full £1,754 15/9/06 :grin:

 

Halifax Credit Card £441.63 settled in full 27/10/06 :-)

 

 

Mortgage Express ERP

Pre letter 10/7/06

LBA 27/7/06

MCOL issued 6/9/06

Court Date Feb 06

Lost in court costs awarded £7,500PAYPAL [email protected]

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SR7133,

 

Thanks for your reply.

 

Really glad I bought the small claims procedure guide book ,by P Pearl.......

just found this on page 54.

 

Quote

 

'Warning: with effect from 2 May 2000 a defendant can obtain judgement in default of defence to counterclaim in Small claims cases':x

 

Looks like YB are trying to pull a fast one on me as I would have totally missed this..........I have to defend this within 14 days .

 

Done it today.

 

Better start a new thread on this one.

 

Regards

 

MF5

 

Interesting.So am I correct in thinking that if they counterclaim and we dont respond with a defence,then they win? Or if we do respond with a defence,then we are back to square one.Because they would then have to appear in court and justify thier charges to win thier counterclaim

;) If this helps please click the scales bottom left
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Rang the court this morning and asked them what to do.

 

They said until the case is allocated as it hasn't been done yet I have time to defend counterclaim from then .

 

So just waiting for that to arrive with a copy of their defence.

 

I thought I had to respond to the defence and date that was sent to me by YB direct

.

 

Will update and start a new thread

 

Regards

 

MF5

Halifax Bank plc £1573 settled 19/6/ 06 :D

 

Abbey National PLC

Settled in full £1,754 15/9/06 :grin:

 

Halifax Credit Card £441.63 settled in full 27/10/06 :-)

 

 

Mortgage Express ERP

Pre letter 10/7/06

LBA 27/7/06

MCOL issued 6/9/06

Court Date Feb 06

Lost in court costs awarded £7,500PAYPAL [email protected]

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  • 1 month later...

It's Good To See That You Have Won Your Case>this Bank Put Me In Deep Debt Because Of Unfair Charges>i Intend To Start Action Against Them Unfortunately I Am Not It Literate So I Expect To Take Longer Going Through Website

Well Done And I Hope I Have The Same Success

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This correspondance has been inspirational!

I will be watching your case with great interest.

09/10/06:Halifax claims opened with prelims

claim 1 = 1392.38

claim 2 = 1437.74

claim 3 = 1480.76

claim 4 = 0185.32

Changed tactics.

1 claim of £4600 submitted - will travel to england to go to court if required.

 

27/10/06: LBA sent

01/11/06: Recieved an offer of £764

05/11/06: Refusal of offer sent

11.11.06: MCOL submitted

13.11.06: MCOL issued

16.11.06: MCOL aknowledged

17.11.06: recieved withdrawal of offer letter - too late, it's already with court!

27.11.06: recieved written confirmation from Northampton County Court. Still no correspondance from Halifax. They have until 15/12/06 to respond.

O1/12/06: Settled in full, including interest.

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  • 1 month later...
  • 4 weeks later...

Pitsfordpirate

 

Apologies for not responding sooner but in relation to my subsequent claims my new thread is here - getting there slowly but surely

 

http://www.consumeractiongroup.co.uk/forum/yorkshire-bank-clydesdale-bank/27700-sr7133-clydesdale-bank-pre.html

Royal Bank of Scotland - Settled - Full Amount

GE Money - Settled - Full Amount

Tesco Personal Finance - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Pre June 2005 Charges - Settled - Full Amount

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hello all

 

Not sure where to post this - but recieved letter today to say YB have settled out of court for my claim of 682.00 - taken since August 1st - soooo pleased and I wish everyone the best of luck with their claims - hope some more come through before Christmas !!! can't get to demo on 1st Dec. but will be watching the news and will be there in spirit with each and everyone of you xxxxxxx

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  • 1 month later...

Hi - I'm very pleased you got your money back! I had to put everything on hold for one or two reasons. Anyway, I'm back, but I need some help please!!! I purchased the small claims pack and am just goingto fill in the N1 form on line. But what address to I put on the form for YB? Is it my branch? Or is it the Head Office? What's teh address if it is the latter? Am I doing this right do you think? Bit confused! Incidentally, I got a letter back from my branch in September to say that if they hadn't heard from me in 8 weeks they would consider rhe matter closed! Do I have to go through the whole rigmoroll again or can I proceed with the claim? Any thoughts, help or advice would be very much appreciated!!

 

Patricia C:confused:

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Hi Patricia C

 

I would suggest that you start your own thread on this matter(it keeps things clearer)

I would put your local branch address that you banked at then your claim can go up to £5K in small claims as it is in England and you can use MCOL.

Don't worry about the 8 week thing thats on their terms not yours.If you have done the prem and LBA letters then I would go straight to MCOL stage .Also make sure that you have sent them a schedule of charges to date.

 

Regards

 

MF5

Halifax Bank plc £1573 settled 19/6/ 06 :D

 

Abbey National PLC

Settled in full £1,754 15/9/06 :grin:

 

Halifax Credit Card £441.63 settled in full 27/10/06 :-)

 

 

Mortgage Express ERP

Pre letter 10/7/06

LBA 27/7/06

MCOL issued 6/9/06

Court Date Feb 06

Lost in court costs awarded £7,500PAYPAL [email protected]

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  • 5 months later...

Hi

 

 

I received my bank statements(after about 80 days)

 

I have totaled up the charges over the past 6 years which amount to £4000 (not including interest.)

 

As I live in Scotalnd should I avoid the small claims court and go straight to the ombudsman or do i have to make 5 separate claims?

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First of all i would like to congratulate SR7133 from beating Clydesdaly! there an absalute mennace!! there really anoying me just now! took me monthsto recieve my statements/charges through the post! eventually when i tottaled them up - £about £1600 sent them a letter asking for the full amount they tried to fob me off with a check for £200? are you joking!!! who do they think they are!? anyway i have my complaint joined with the FOS, They told me to send the check back and they can hopefully get the full amount back to me? i think the FOS Is very helpfull and saves alot of time going through courts etc! xx il let you know what my next offer is from the bank? fingers crossed its more than £200 xx

Thanx for your help again,

 

Caroline x:p x

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  • 4 years later...

£599 Product Fee

£40 BACS charges

over 5.5x the Boe base rate

What does it get you a first time buyers mortgage where the bank are 5 days late completing the draw down payment to the solicitor and risk loosing your first home! To top it off not even a sorry or genuine regret! The managers arent mortgage trained so cant help you so you get papped through to a call centre where the manageress refuses to speak to you or acknowledge the size of the problem!

I have started a facebook and twitter account to share stories

ClydesFailBank look it up and join in!

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  • 3 months later...

eros3086 xanga com/765817744/another-glance-at-catalog/ ]source of info johnofgaunt5417 xanga com/ ]found it mechanic1750 bcz com/2012/07/17/knockdown-an-in-depth-evaluation/ ]as an example When Kriemhild heard what he had done to Hagen of Trony in the strife,will send my minstrels as envoys to thy friends in Burgundy "Etzel letteth none intercede "better or more mildly For this she was famed among the Huns till thebefore downloading, copying, displaying, performing, distributing or ipopodes9799 livejournal com/529 html ]from here Secrets About Friday The 13ThMore About Breaking BadLearn More About Paulina GretzkyDez Bryant And YouMore Information On Celeste Holm

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  • 6 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Royal Bank of Scotland - Settled - Full Amount

GE Money - Settled - Full Amount

Tesco Personal Finance - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Settled - Full Amount + Interest + Court Costs

Clydesdale Bank - Pre June 2005 Charges - Settled - Full Amount

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