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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bathgatebuyer v Royal Bank


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Hi all, have been successful reclaiming fees from the Halifax in respect of both Visa and a former current account, the Nationwide for a former current account and now I'm trying to sort out the RBOS in respect of a visa card.

 

I've asked for just over £500 and have had 2 responses from them so far. The first was to my prelim letter saying, "Fees in accordance with your terms and conditions...........bla bla............here's an offer of £110 which is the difference between the £20 charged and the £12 recommended by the OFT................."

 

Responded with my LBA saying, "Nope, gimme my money........." and had almost exactly the same respones back from them, "Fees in accordance with your terms and conditions...........bla bla............here's an offer of £110 which is the difference between the £20 charged and the £12 recommended by the OFT................."

 

So, looks like I'm going to have to apply to my local Court to resolve this one! Although I've successfully claimed in several other instances, this is the first time I've used the Scottish system as previously I've used Newcastle Sheriff Court.

 

Has anyone else been successful against RBoS using the Scottish system? If so, have they appeared in Court, or have they typically paid out beforehand / on the steps of the courthouse, etc?

 

Look forward to hearing from you all!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Dear Bathgatebuyer

I've just posted, had difficulty finding other cases through the small claims court in Scotland. I have actually had to appear in court where the bank asked for a continuance that they might enter into negotiations. Due back tomorrow having got a letter this morning saying they will apply for an order to sist the case until the OFT test case is resolved. Sure it's just a tactic to get me to not turn up. I hope to appeal to the judge to rule on the case since the bank did not actually enter into any discussion in the three week period as instructed and have simply offered me the tiny full and final settlement amount again. Will know more by tomorrow if this test case will affect cases already before the court, personally I think it should be up to the court to settle any business already in hand. I'll let you know.

 

Good luck

Leenie

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I didn't think there was such a thing as a sist under the Scottish system. I think they may have sent you a standard letter which will only apply to English cases. I'm going to try and clarify through a post I'll make shortly. Which bank is it?

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Sorry - don't know my sists from my stays. (Scotland v's England)

 

Apparently there are arguements you can use against sists - I don't know what these actually are but I'm sure someone much cleverer than me will be able to assist.

 

Sorry again for my mistake.

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Hi leeniesmith77

 

I'm sure you've already done your homework but one compelling arguments, (which seem to be going down well with judges in England) against your adjournment (sist) is that until the OFT actually hand in papers no-one can tell if the forthcoming case will decide the arguments for your case. If the banks solicitors does not have details then I think it would be hard for a sheriff to award a sist they might ask for another contiuance to allow them time to get details about the case but hopefully you'll get a sheriff who wants the case dealt with quickly.

 

As far as i can see you might be the first to resist a sist so to speak!

 

Good luck and let us know what happens:-D

[sIGPIC][/sIGPIC]They don't like it up 'em Mr Mannering :-o

 

Abbey Claiming £1241.00

S.A.R - (Subject Access Request) requested - 17/02/2007

Prelim sent - 26/03/2007

LBA sent - 13/04/2007

Summary Cause - 22/05/2007

Form 11 - 29/06/2007 (no defence submitted)

Extract of Payment sent 01/08/2007 ALMOST THERE!

*** WON *** Cheque recieved 13/9/2007

 

Lloyds TSB Claiming £1335.00

S.A.R - (Subject Access Request) sent - 07/03/2007

Prelim sent - 13/04/2007

LBA sent - 03/05/2007

Summary Cause - 22/05/2007

Form 11 - 29/06/2007 (no defence submitted)

Extract of Payment sent 01/08/2007 ALMOST THERE

**WON** Cheque received 6/9/2007

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At court this morning, pointed out bank's lack of negotiation and telling porky pies at preliminary hearing. Bank's motion to sist case based mainly on OFT test case pending and a couple of other pretty flimsy excuses. Sheriff understood that I felt the bank had been wasting mine, and court's time, by not entering into serious discussion and I pointed out that I felt the matter already before the court should be resolved regardless of test case. Although sheriff said that bank's reasons in applying for a sist did not speak to my case in particular, and most points she did not consider as good reason at all e.g. administrative burden to bank in repaying charges, she ruled the case be put on hold until OFT case is heard and ruled upon. She was not keen to find for me in case the OFT case goes the other way. (Unlikely I would havwe thought). Disappointed but not surpised. Pretty sure it would have gone my way otherwise. (Or I came across as a right dummy). Just have to wait and see.

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