Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All
Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

List of all MP's written & emailed.

ja-de

By ja-de
in General

 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5949 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

MacBoy

MacBoy

Posted
Posted

COMPLAIN TO YOUR MP ABOUT THE UNFAIR AND BIASED WAY THE FSA HAS HANDLED THE THE OFT CASE WHEN IT WAS SUPPOSEDLY ESTABLISHED TO SUPPORT CONSUMERS, NOT ISOLATE THEM

Just 5 Easy Steps!

  1. Use the template letter here
  2. Copy the text (amend if necessary but it will be fine as is for most people).
  3. click the link to the site shown at the bottom of the letter or click here
  4. Follow the instructions on the site to send to your MP (it will tell you who your MP is if you do not know.
  5. Go here to tell us which MP you've written to.

 

RESPONSES FROM YOUR MP, PROGRESS REPORTS AND GENERAL CHAT ABOUT THE MP CAMPAIGN SHOULD NOT BE POSTED IN THIS THREAD -

PLEASE POST HERE INSTEAD, WHERE THE THREAD WILL BE ALLOWED TO RUN ITS COURSE AND NOT BE CUT DOWN FOR CLARIFICATION

 

Thank you!

  • Haha 1
  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
  • 1 month later...
MacBoy

MacBoy

Posted
Posted

OK Everyone - I Think We Now Have A Solution!

There have been competing pressures between allowing ja-de and myself to accurately record details of the representatives you've been writing to; and your eagerness (quite rightly so) to post your responses and discuss them.

 

This led to a dilemma. We asked the long-suffering and helpful Lively Lad (take a bow, LL!) to help keep the thread clear and restricted to messages telling us who you'd written to so that we could record these, collect statistics and name names. But this had the unfortunate effect of frustrating some posters, who felt we were deleting and ignoring their responses; which we weren't. In fact they were being held in storage, but you weren't necessarily to know that.

 

So we have decided to create a second thread, purely for replies and discussion about the campaign, which will not be cut down and will be allowed to run its course. However you will see (as we have restored all your old posts to visibility), just how difficult this would have made it for us to keep track of what was happening. On its own (and depending on the prefs you've set to view the site), it is some 23 pages long with hundreds of posts.

 

So in summary, please:

 

1.USE THIS THREAD TO TELL US WHO YOU'VE WRITTEN TO ONLY

 

2. POST YOUR RESPONSES AND DISCUSS HERE, IN THE 'MPs CAMPAIGN - RESPONSES' THREAD

For ease of use, we suggest re-typing your letters rather than scanning them, but if you prefer to scan, you will need to know how to host the image in your post and have the webspace available in which to host it (or an account with a site such as Photobucket, Flickr, etc.). PM me if you have any questions about this and I'll be happy to try and assist.

 

Hope this clarifies things and we can move forward with our campaign, which has now hit the '100 MPs contacted' mark - WOO HOO!!!

 

Have a great weekend and thanks for bearing with us

 

Best

Mac ;)

  • Haha 1
  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
MacBoy

MacBoy

Posted
Posted

COMPLAIN TO YOUR MP ABOUT THE UNFAIR AND BIASED WAY THE FSA HAS HANDLED THE THE OFT CASE WHEN IT WAS SUPPOSEDLY ESTABLISHED TO SUPPORT CONSUMERS, NOT ISOLATE THEM

Just 5 Easy Steps!

  1. Use the template letter here
  2. Copy the text (amend if necessary but it will be fine as is for most people).
  3. click the link to the site shown at the bottom of the letter or click here
  4. Follow the instructions on the site to send to your MP (it will tell you who your MP is if you do not know.
  5. Go here to tell us which MP you've written to.

 

RESPONSES FROM YOUR MP, PROGRESS REPORTS AND GENERAL CHAT ABOUT THE MP CAMPAIGN SHOULD NOT BE POSTED IN THIS THREAD -

PLEASE POST HERE INSTEAD, WHERE THE THREAD WILL BE ALLOWED TO RUN ITS COURSE AND NOT BE CUT DOWN FOR CLARIFICATION

 

Thank you!

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
  • 2 weeks later...
MacBoy

MacBoy

Posted
Posted

Good letter crfx - I don't think you need to change anything. A great opportunity to do some highly-targeted political campaigning.

 

Are you intending to mail them all yourself? If so, may I also suggest that any of the constituents of the committee members reading this also follow up with our letter as a matter of urgency, ahead of the meeting? Sadly, none of them have been contacted by us at all at this stage.

 

Those committee members again (together with their status on our database):

  • Graham Brady (Altrincham & Sale West) - not contacted for main letter
  • Colin Breed (South East Cornwall) - not contacted for main letter
  • Jim Cousins (Newcastle -Upon-Tyne Central) - not contacted for main letter
  • Sion Simon (Birmingham Erdington) - not contacted for main letter
  • Philip Dunne (Ludlow) - not contacted for main letter
  • Angela Eagle (Wallasey) - not contacted for main letter
  • Michael Fallon (Sevenoaks - Sub-committee Chairman) - not contacted for main letter
  • Sally Keeble (Northampton North) - not contacted for main letter
  • Andrew Love (Edmonton) - not contacted for main letter
  • John McFall (West Dunbartonshire - Chairman) - not contacted for main letter
  • George Mudie (Leeds East)- not contacted for main letter
  • John Thurso (Caithness, Sutherland & Easter Ross) - not contacted for main letter
  • Mark Todd (South Derbyshire) - not contacted for main letter
  • Peter Viggers (Gosport) - not contacted for main letter

Let's get their minds focused!

 

Lively Lad - please could we get crfx's and this post duplicated in the new thread?

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
MacBoy

MacBoy

Posted
Posted

crfx - I was only suggesting that if anyone saw their MP on the above committee list that they send a copy our generic letter to them in addition.

 

I agree with you that it would be best and safest if you mail the committee with your specific letter..

 

Sorry if i didn't get that across ;)

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
MacBoy

MacBoy

Posted
Posted

crfx

 

Good work. That's probably an autoresponder, so your idea to send a follow-up via snail-mail is sound too.

 

I did a little more digging around in the select committees website after viewing your link and came across this - it's the contact details of the Committee Administration team. I wonder if might be worth your sending a copy letter to one of these people to try and get it under their noses, rather than, or in addition to, using the constituent/MP channel? ;)

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
  • 3 months later...
MacBoy

MacBoy

Posted
Posted

That's great - thanks Smoocham!

 

Mac

  • Haha 1
  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...