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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TSB defence


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Can anyone advise, I received a letter from the TSB confirming they are willing to settle my claim in full (which is great) however I also would like to claim back for the time spent preparing my claim since I had to spend hours ensuring the figures are correct, writing letters etc, is this possible to accept their settlement offer and claim back an additional expensives for example the preparation of the case?.

 

I read in the newspaper heard where claimants have sucessfully argued that the time spent and claimed back an additonal £230.00 for loss of earnings and perparing a defence. Should I signed the agreement then countinue or attempt to negoitate a deal to include this in the overall figure.

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Whey you say TSB, I presume the offer has come from SCM.

 

See this for acceptance without Lloyds' conditions (post 73):

http://www.consumeractiongroup.co.uk/forum/barclays-bcard-woolwich-successes/48032-jakena-barclays-4.html?highlight=acceptance%23post718754#post718754

You can try claiming your costs (my post 15 above) which is likely to slow down your settlement and you may end up with nothing for the costs.

I do not see the value of your claim in your thread, if your claim is

In your case Lloyds have not demostrated many abusive activities. You have a much stronger case for cost if Lloyds request stays for settlement and make no attempt to settle, persistently fail to comply with court orders, settle a week before the hearing etc. as they did with my claim, see here for the letter I drafted:

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/47207-guido-t-lloyds-tsb-7.html#post882448

If you had the charges refunded then I would say go for it as you have nothing to loose, but as you do not have I would not pursue it yet and if you intend to add a rider to the acceptance letter above, saying you reserve the right to pursue your costs.

If I have been helpful please click on my star and add a comment.

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Hi,

 

Thanks for the email I might have mislead you a bit, when I say they have offered a settlement I mean the TSB are offering to pay the court cost as well my pre estimated figure, the focus at the moment is the time spent researching and writing up my defence, previous claimants have been sucessfully in gaining additional costs however I was unsure wheter I could do this if I sign their agreement

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Crossed posts, this is a response to post 29.

 

I understood that to be the case.

 

If you want my view, I would just accept the sum offered if you are content with it and forget about the time spent by you.

If I have been helpful please click on my star and add a comment.

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Hi,

 

I am now awaiting a court date to defend one of my claims however the

TSB has only offered a full settlement on one of my claims, I am aware that the court has to be informed if I decide to accept this offer. I assume that the TSB will put forward some sort of defence in regards to claim 2 for a different TSB account, should it go to court (which I doubt) would it be logical to argue that the same information for claim 1 was submitted on claim 2 (except the overall figure) and should I assume the TSB will take this all the way. If any right minded Judge saw that Claim 1 has been settled even before it got to court will the ruling for claim 2 go in my favour?

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what is the chances of a successful outcome of the other claim if the first one has been agreed by both parties and is in the process of being settled even before the hearing?. Surely a judge would examine both claims and rule in the the favour of the claiminant. I can't see how a bank can agree to settle on one claim even if the basis is the same on claim 2. I wouldn't think they certainly can't argue their way out of this one. Do you think they will settle again before it goes to court?

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Can anybody tell me if there is a templated letter for settlement claims is available on this website or the internet? it was advised by the local court clerk that a letter be sent to confirm no futher action be taken is this correct or can this be done through the HMSC online claims process?

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Sorry forgot to mention the TSB hasn't actually paid the settlement yet but it has agreed to pay it soon, do I send the letter now? juding by the contents the letter indicates that I have received the settlememt. Should I fax a copy of the letter and supporting agreement the bank sent or will the bank write to the court confirm no futher action will be taken.

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the deadline for my court papers was today. I haven't received anything from the bank. Do you think that this means that they are not going to turn up in court, turn up but use the papers that I have sent to them to argue their case or just argue their case without papers?

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Just received a letter for SMC confirming that the TSB will attempt to defend themselves in court. They intend to argue two points

 

1) The bank fee has been properly incorporated into your contract with the bank.

 

2) The issues of penalties only arises as a matter of law, where there has been a breach of contract, to cut a long story short the bank claims there has been on breach of contract.

 

I find it strange that the bank has already agreed to settle one of my other claims whilst it intends to defend the other, the information used was excatly the same on both claims (except for the overall sums). Has anyone experinced this and what is the usual outcome. I would have thought if this claim when to court I could argue this point or will the bank reconsider nearer the time, is this just a delay tatic to try to unsettle claimants.

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Hi,

 

How long does it take the TSB bank to credit the funds in a customer account once an out of court settlement if agreeded by the claimant?. The TSB has caved in (yes ;-0) and agreed to credit the full amount back in due course, however there is still one claim outstanding and the bank hasn't decided wether to settle this one before the hearing.

 

I have heard that the FSA & the banks have gone to court over the 'fairness' of bank charges and wondered if this will affect this last claim or will I be lucky and receive a settlement offer in the next few weeks. Finally I would like to say THANKS to all those who have posted comments up on the thread and THANKS for all the advice, to those who doubt wheter or not to go ahead RECLAIM YOU MONEY "JUST DO IT" you won't 'benefit' until you try.

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