Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Holding rent in lieu of bond


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5991 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi all,

 

I moved out some months ago with proper notice, but i had no responce from the letting agency despite leaving several messages.

My question is, I anticipated the agents being awkward about returning the bond (which is the same ammount as 1 month rent) due to thier lack of responce to my notice and various phone calls, so I simply didnt pay the final month and wont be asking for the bond back.

 

Its not Ideal so im just wondering where I stand legally on this, also the house wasnt in the best state of repair when I moved in, however there was no inventory, or at least not one i signed for, so would I be able to contest any comeback from the agents if they say that some of the dis-repair is down to me?

Its just ive got a nasty feeling they will try it on!

 

Thanks for any replies

Link to post
Share on other sites

MATTYFEZ,in reply to your post:

 

I have one question for you:

 

Did the letting agent not request the payment of the rent from you during the last month of your tenancy?

 

The answer to this question should hopefully me enable me to assist you further.

Link to post
Share on other sites

Hi, Thanks,

 

In answer, no, im not even sure they realise ive not paid yet, as I paid for the 12 month tennancy upfront in full, and left at the end of the thirteenth month.

 

They did call the other day to ask about weather the bills and council tax were up to date and settled, which they are, there was no mention of rent and said they will be sending somone to the property for an inspection....she didnt seem to know when I had moved out as thier internal communications appear to be non-existant.

 

Cheers

Link to post
Share on other sites

MATTYFEZ,in reply to your post and in view:

 

1.To be perfectly honest with you,you were in breach of contract.

 

2.Having said this personally you do not owe the former landlord anything or visa versa or have any debts that are associated with the property,so move on and forget it!

 

Why are you worried anyway now?

 

As,you clearly did not seem to be worried when did not pay the rent for the last month.

 

Personally,I doubt very much if you would be persued by an agent that seems to be so much in a shambles plus being there was no inventory.

 

 

Anyway,I hope you find this information useful.

Link to post
Share on other sites

  • 3 weeks later...

Thankyou,

 

Arrrgh! just got a letter....

 

"we have completed a vacation at the above property and noted the following problems:

 

Kitchen drawer broken

tile in kitchen broken

cooker dirty

bedroom cupboard door hanging off

 

we hold you bond of xyz, i have sent a letter to the landlord asking for his instuction as to wether i use the bond for rent, whereupon i would expect you to take responsibility for repairs, alternativley the landlord may suggest i use the bond to put the property back to a condition fit for letting, therefore i would request the last months rent from you direct.

 

i await the lkandlords instruction"

 

all of this damage was already apparent when i moved in, and the cooker was filthy when i moved in, i had to clean it before i could use it.

the cheek of it!!!

 

any advice on what to do next?

Link to post
Share on other sites

I have drafted this letter....

 

In responce to your recent letter, I would like to state a few points:

 

I assert that the property was left by me in the state in which it was found, and ask that you provide me with strict proof to the conterary.

 

I must advise you at this point that the use of my bond for betterment of the property is unlawfull.

 

You failed to aknowledge my notice to teminate the tennancy, despite a letter and several phone calls.

 

I must also point out that you have failed to return my bond within a reasonable time ( stated by ARLA to be one month ) with no good explanation.

 

The ammount of time it has taken you to complete the "vacation" is also unreasonable, again you have provided no explanation.

 

I remind you that the bond is my money, and deductions cannot be made without strict proof of the alleged problems being caused by me, and without providing me with reasonable written quotes for fixing the alleged problems.

 

However, on this occasion I am prepared to allow you to release the entire bond to the landlord, as payment for the final months rent.

 

This is a goodwill gesture and under the strict condition that this is in full and final settlement of the tennancy contract in question.

 

yours sincerely.

Link to post
Share on other sites

Missed the obvious point - they cannot prove dilapidations to the property without a full and signed inventory at the commencement of the tenancy. I would stress this point, and stress the fact that the condition of the property on vacating is immaterial - what matters is the difference in condition between start and end of tenancy.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

New draft......should I send this or wait do you think?

 

 

In response to your recent letter, I would like to state a few points:

 

I assert that the property was left by me in the state in which it was found, and ask that you provide me with strict proof to the contrary.

I must advise you at this point that the use of my bond for betterment of the property is unlawful.

 

You failed to acknowledge my notice to terminate the tenancy, despite a letter and several phone calls.

I must also point out that you have failed to return my bond within a reasonable time (stated by ARLA to be one month) with no good explanation.

The amount of time it has taken you to complete the "vacation" is also unreasonable; again you have provided no explanation.

 

I remind you that the bond is my money, and deductions cannot be made without strict proof of the alleged problems. You cannot prove dilapidations to the property without a full and signed inventory at the commencement of the tenancy. The condition of the property at present is immaterial - what does matter is the difference in condition between the start and end of tenancy.

However, on this occasion I am prepared to allow you to release the entire bond to the landlord, as payment for the final month’s rent.

 

This is a goodwill gesture and under the strict condition that this is in full and final settlement of the tenancy contract in question.

 

Yours sincerely,

Link to post
Share on other sites

It is very remiss of the LL not to have created an inventory at the start of the tenancy - your case is EXACTLY why one is created. Not just to check whether teaspoons are missing!!

 

I hope you solve the problems quickly and without to much pain/heartache!!

 

In the future, if the LL does not provide an inventory, either insist he/she does or get one done yourself. It should cost you around £100 but will save you all this time and heartache when you check out.

 

HTH

Link to post
Share on other sites

  • 2 weeks later...

Thanks for the advice, just a quick update...

 

 

Ive sent the above (recorded) and had no reply from the letter,

( been about two weeks now )

so I think they have got the message. Im not holding my breath though.

 

Thanks again.

Link to post
Share on other sites

  • 5 months later...

Another update, a bit late adding this but I thought I would include it for any benefit it may have for others.

 

I recived yet another letter some months after, demanding £250 for garden clearance, accompanied by a hand written "gardeners" invoice.

Needless to say this was the last I have heard, I was half hoping they would take things further, but alas, I think they finally realised that they have backed themselves into a corner......

 

Keep copies and send everything recorded, keep the recorded recipts, its invaluable when refering back on things!!!!!!

 

Dear impartial letting agency, (didnt actually write that, just my little joke:)

 

I refer you to my previous letter received by your office on 03/08/07. As far as I am concerned, your claims for garden clearance are spurious.

My tenancy came to an end on the 19/05/07, some five months ago.

 

I find it nonsensical that five months on, you by some means regard me responsible for the garden, and I refer you to your letter dated 20/07/07, which is inconsistent with your most recent letter dated 18/10/07 in that it states the “vacation” complete and makes no mention of any problem with the garden. This, along with problems outlined in my letter (which incidentally, you have failed to respond to) received by you on 03/08/07 leads me to believe you are being deceitful for the purpose of financial gain.

 

I most strongly contest your statements and I can assure you there will be no further monies exchanged, and as far as I am concerned your lack of response to previous communications deems contract settled.

 

Yours truly......

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...