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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Require Urgent Help. In A Big Big Pickle Involving Cccs


MRMISERABLE
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Hello,

I need some advice. I am in a big pickle at the minute. I have tried to organise a DMP with CCCS which they are in the process of setting up wth all my creditors. My problem is that the banks and companies in question have hit me with alot of over the top charges... nameley halifax a few thousand and natwest a few thousand. would it be wise to try and claim these charges back myself? my concern is if i do try and claim them back, they will reject my DMP, enforce the default notices and try to take it further afield? any suggestions?

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Hi, Mr Miserable

 

Cheer up! They are very unlikely to object to a DMP as it involves an agreement for you to pay a reasonable, affordable amount of money.

 

This is all they would get from a judge, so it makes a great deal of sense for them to accept a reasonable offer.

 

A DMP from CCCS is very, very unlikely to be challenged as CCCS go through income and outgoings very thoroughy. Check out their website under 'Preparing a Budget'. Be accurate and be honest. Then you can defend it morally and legally.

 

Good luck with the DMP - it's a huge step towards to returning to the promised land of solvency.

 

As regards the charges actions against Halifax (HBoS) and NatWest, they are entirely separate and should not affect your DMP.

 

You will receive your refunds either as cheques, or possibly as credits into the accounts which are still 'live' and in debit.

 

Send regular statements to CCCS, particularly if you have been credited.

 

Use the cheques wisely, and reduce your liabilities wherever you can.

 

Focus, be honest, be diligent and you will get there.

 

Go for it.

 

HTH,

T.

"Weasel (n): any person or group that operates in that vast grey area between good ethical behaviour and the sort of activities that might send you to jail".

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