Budget insurance

[Beanie1]

I work in the industry, not for budget tho I hasten to add. Might not be the answer you are looking for but an honest one.

 

The internet will treat you as a new customer and also give you online discount. You will usually find that new customers benefit more from cheaper policies as this is the way some insurance companies work. Lure you in with cheap cover then hike it up at renewal (not always though). Have you spoken to budget to explain this.. sometimes they will lower the premium to a better rate to compete with the online quote as its more beneficial for them to renew than to process a new policy. A new policy makes no profit for them in the first year and pretty much most of the renewal premium is profit so makes sense for them.

 

Also with some of these sites (confused, Moneysupermarket) they make assumptions and dont always reflect the true price. Personally I stay away from them and go direct to the company, although is good for an indication.

 

Hope this helps...

[Beanie1]

£100 thats a bit steep is it not ! is that with a canx charge? Surely after the hassle youve had they could waiver the charge?

 

Dont give up with them, push them to lower the prem and quote the ref number from the online quote, if they say they cant do that then ask them to waiver any charge for canx the policy and they may give in to that.

[Beanie1]

Did you get any joy today?

[Beanie1]

Well done, youve probably done it the right way. If they say no then you should probably go through their complaints system (if they have one). From experience dont think trading standards would really look at it unless youve been through complaints and FOS.

 

2 things you could do if they say no...(if you havent done already..)

 

1) Ask them to justify why the policy you have is so much more expensive than the online quote (this puts them on the spot and more likely to back down if they cant explain it and also makes them look bad from customer service point of view)

 

2) Explain to them that you couldnt make an informed decision to renew the policy as the details showing were incorrect at renewal (referring to NCD) and if you had been given a guide price to go by with your NCD you would have gone elsewhere as could have got it cheaper so how can they penalise you for cancelling now !

 

I think you might get somewhere with the letter tho although I have no experience in dealing with Budget (only mystery shopping) . Just remember the old saying... cheapest isnt always best !

 

Hope this helps again mate and good luck, keep the post updated and will help as much as i can if no joy.

[Beanie1]

Any further forward with this yet? any letters received?