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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Lady H v MBNA


Dotty111
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Hi all, well long time no hear!

 

unbeliveable yesterday I received a letter from Marlin legal section. Apologies for not contacting me in so long (about 6 months) but that they had written to their clients of 27th July 2007 requesting copy CC agreement but had not heard anything from them (surprise surprise) but that they would chase them up!!! Wonder how long they are going to drag this one out. It is now over 12 months since i began my battle with them and requested a copy of my agreement. Oh well keeps me busy.

 

Was thinking of just sitting this one out but does anyone have any suggestions should I write back to them, can i do anything else. Any input would be great

 

Thanx

Mrs H

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  • 2 weeks later...

Well it is now over 2 weeks and still haven't heard anything. I have also found out that they have registered a default. :mad: Am really p***ed off at this as up til then my cred file was clear. Can i gert this removed as it does seem unlikley that they have any type of agreement, it has been 12 months since i requested it and they are still giving me the run around. Not sure if they sent me a default notice i will need to check but even if they did surely they cannot register the default in the absence of a valid (or any) CCA

 

Thanx

Mrs H

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  • 1 month later...

dum de dum de dum

 

Still waiting for a reply. what shall I do I don't really want it just left hanging in the air forever should I chase them up or write and ask them to confirm that they have no CCA and matter is closed and default removed. Has anyone done this yet and been successful.

 

Thanks for any input all

Mrs H

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Hiya Dotty I am in the same boat as you battling MBNA

I am waiting for a response for my cca request

Your doing really well coping as you are, it's nice to feel you have some backing from here , I did notice you were talking to yourself lol on your last few posts.

I am not 100% on your next step it must be the letter before action but I'm really not sure I am learning as I go myself :? , some brainy bod on here must know :).

Keep up the good work let us know how you get on.

:(:confused:Confused, sad,bewildered,befuddled,bemused,disorientated,lonley until I came here, moving forward to :smile::lol: ,trying not to let them drag me down.:cool:
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Well it is now over 2 weeks and still haven't heard anything. I have also found out that they have registered a default. :mad:
Hi Dotty. When you say they have registerd a default do you mean Marlin or Arrow?

 

I think you should write and tell them (assuming it is Arrow) that, as they have not complied with your request under s78(1) of the CCA 1974 within the statutory period, within one calendar month following the expiry of the statutory period or at all, and they have registered a default since your request under s78(1), then

 

1. They have committed an offence under s78(6) of the CCA 1974 because they have not complied with your request under s78(1) within one calendar month following the expiry of the statutory period;

 

2. The default they have registered is unlawful because it was registered whilst the account was unenforceable under section s78(6) of the CCA 1974;

 

3. They have committed an offence under the Data Protection Act because they have shared personal information about you with the Credit Referenece Agencies when they had no permision from you to do so as they cannot produce a valid agreement; and

 

4. They have committed an offence under the s40 of Administration of Justice Act 1970 and sections 1 and 2 of the Protection from Harassment Act 1997 because they have continued contacting you by phone and by letter about the alleged debt despite the account being unenforceable under s78(6) of the CCA 1974.

 

Tell them that you require removal of the unlawful default (and repayment of charges?) Give them 14 days to reply or you will send a LBA giving them a further 14 days to reply.

 

Tell them that, if at the end of the 29 days, you have not recieved a satisfactory reply, you will commence legal action against them in the County Court under s78(6) of the CCA 1974, s14 of the DPA 1998, s40 of the AJA 1970 and ss1&2 of the PFHA 1997. Tell them ou will be asking for an injunction under s5 of the PFHA 1970 and compensation under s3 of the PGHA 1997 and s13 of the DPA 1998.

 

See if that produces anything (sensible).

  • Haha 1

 

 

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Hey great thanks a lot steven a nice little letter on its way as we speak. You and the rest of the people on this site are great, just when you think you have hit a brick wall someone comes up with a little gem. Watch out MBNA/Arrow/Marlin and whoever else you want to reel in I'm not giving up without a fight ha ha

 

Lady H

Mrs H

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