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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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gdarren v lloyds


gdarren
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Hi , We have followed the advise and format as set out here and are now at the AQ stage.

 

Have just returned the AQ with the modified draft order and will now wait and try to get everything set out and printed to send to court, but i must admit im now getting a bit daunted by the masses of information im looking at and keep second guessing as to should i use this or not, and i keep thinking that i will miss somthing and get caught on a technicallity!, more brain fade than anything else i think, but im not quitting now.

 

A brief rundown of what has happened so far is this,

 

Started on 20/12/2006

 

Asked for statements with template letter, got no reply so rang lloyds and they cancelled cheque and got them to us in two days for free.

 

Sent 1st letter asking for money and interest back, standard letter saying NO and reason why.

 

Sent 2nd letter, Never got a response from lloyds.

 

Applied to court and waited for response, lloyds files a defense within 7 days , standard 9 point and the case has been automaticaly transered to my local court by HMCS.

 

Not sure why or if this has happened to other people but i am going to assume that it is the norm to not worry myself over it.

 

Have just sent AQ and the extra money to local court and will now wait, We have had no contact from lloyds and no money has been debited to our account, seems like a random thing that is happening rather than an automatic one.

 

Darren

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It does seem very random how Lloyds work - last week there were loads of payouts at, or around, AQ stage but yet some people are having to wait until court date time again like they used to. You can't keep track at the moment.

 

Keep us updated :)

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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Now shoot me down in flames if i being thick as an a##e here but, on the draft order i sent to court with AQ it says that i will within 14 days of service send to court and lloyds copies of my stuff.

 

My question is, from what date is the draft order deemed as served so i know how much time i have left to sent my defence.

 

Is it from when i sent it back ?

when the court get it ?

or will they advise me that it will be served if they agree to it ?

 

Also part C of the draft order says i will give copies of decided cases to the court as evidence, How and where do i get the correct info to do this, im sure theres an easy answer looking me in the face but i cant see it at the minute.

 

Darren

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Hi Darren

Basically you don't do anything now until the Judge tells you to (Thats in plain english and how I was told, its makes it so much easier!) The court will write to you with an order and when the information has to be in by.

 

The second part about the othese cases etc is in the Cases Library of this site or the basic court bundle also from this site. Hope this helps!:)

Neil

 

I WON £530 - See how Here: http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/65986-neil-lloyds-tsb.html

If i have been helpful, please click my scales (bottom left!)

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Thanks Pommy, I have found them now ,and will start to get my act togeather and get pepared for the next round, although im getting to think a stay will occour at some point as it seems to be the way they are playing at the moment.

 

Thanks again

 

Darren

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  • 2 weeks later...

Have got home from work to find a very snotty letter dated 05/04/07 from SC&M offering me full payment BUT with lots of clauses attached.

 

Very happy to get here but im not going to accept clauses now as they also want an answer by 19/04/07.

 

I will spend the next few days editing this and will return my list to them !!

 

And please note the date, as its taken 7 days to get to me, so dont dispare as there is light at the end of the tunnel.

 

Will keep you informed.

 

Darren

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Probably the standard I imagine:

 

Full and final settlement

Payment into account

Confidentiality

Account review

Notify the court

Arrange O/D if going to go over limit

 

And the killer:

 

'agree to maintain account within it's limits'.

 

Am I right?!

 

Only 2 of which I would agree to ;)

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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I'd agree to Notifying the court WHEN the money is received (not at this time) and payment into the account. By accepting F&F means you wouldn't be able to claim against them in the future should the need arise.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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I'd agree to Notifying the court WHEN the money is received (not at this time) and payment into the account. By accepting F&F means you wouldn't be able to claim against them in the future should the need arise.

 

Not sure that this is the case if you are only agreeing to past charges if there is no mention of future charges it must surely only apply to this claim - although would agree with the 'agree to maintain the account within its limits' clause could help them with any future claim

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