Monument, Please Help

[Mike220359]

The terms and conditions that the have sent you are for Monument Bank, your application is stamped by Providian therefore they have not complied as dx100uk implies with sending you the founding terms and conditions.

 

I'm sorry dx, this 'reply card' does not comply with what is required under the act, so it is not an executed agreement.

 

Mike

[Mike220359]

Monument used to be formerly known as providian, does this make a diffirence:confused:

It most certainly does my friend

[Mike220359]

I would write to them in the first instance, PM me & I'll give you a copy of the letter that I wrote.

[Mike220359]

No, sorry DX. It is CLEARLY an application form, and does not contain all the prescribed bits n bobs, eg APR, payment terms etc, etc. No lender sig either. And as it is "acceptance subject to status", there is no indication that there WAS any acceptance of the application.

 

And their assertion that the the original signature box does not need to be there is meaningless, as this rather obviously IS a copy of what they purport to be the original agreement, rather than a copy of an agreement in force at the time.

 

So if they were to go to court with that, I'd suggest they would be laughed out of said court.

 

Spot on seahorse

[Mike220359]

That letter is just a standard letter I've had one exactly the same, as I said before you have been supplied with acopy of the 'agreement' with Providian, not Monument. As someone else has said before on another thread the replies are a reflection of the standard of training and education that is afforded the people who work in customer relations. They probably have no idea what we as consumers are talking about when it comes to the law, and really they should transfer it up to the lehgal department, but of course if they do that they would lose the potential of getting commission. Notwithstanding the above in the long run it will actually cost the banks more in time and court costs. As the old proverb says (misquoted here) Mounument know the cost of everything but the value of nothing.

 

Mike