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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Just to tell my story, thankyou


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Just wanted firstly to thank all the posters for their help.

 

I decided to try to reclaim bank charges, and followed the templates on this site for calculating interest and how to phrase the letters etc.

 

I sent the first letter, asking RBoS to refund £389 plus interest.

 

After the allotted time expired with no response, I sent another letter giving them one more chance, and informing them of my disappointment at receiving no reply, and assuring them I would have no hesitation in taking them all the road!

 

Again, no response. I rang my branch to tell them I was preparing my LBA, as I had sent 2 letters by Recorded Delivery, and both had been ignored.The girl informed me on the Friday 9th March, that RBoS had posted me a letter, which I should recieve by Monday 12th March.

 

When no letter appeared, I rang the branch again. They rang Customer Relations, and were told that the info given on 9th March re a letter being posted was wrong, and the only letter I should have received was posted on 28th Feb, telling me that RBoS had no intention of refunding any charges to me!

I told the girl at my branch that I had not received this letter, and asked would she ring Customer Relations and ask them to re-send it, so I had a copy , for my records.

 

I got in from work yesterday, and a letter from RBoS was waiting for me. I assumed it was a copy of my knock-back letter.

 

It was, in fact, an offer to pay me the full £389.

 

Weird, but Im not complaining. I have returned the acceptance slip, and am looking forward to my refund.

 

Again, many thanks to all who post advice on here, Im not a great writer, but I hope you get the jist of my story, and again, Thanks!!

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Thank u for posting this info, i to have just sent of my first letter to the RBoS asking for a refund but yet have not had a reply, they have 7 days left but i will be ready and waiting to send my lba letter. I is just good to know that others still get results even when the RBoS cant be bothered to respond to your first request for refunds. Thank you.

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